JI Hotel (Chaozhou Ancient City People's Square)

This was my worst experience at an Atour hotel. When I checked in, they said they needed to inspect the room and I had to wait ten minutes. Upon entering, I found the trash can lid was sticky, and items in the amenity kit had been opened and not replaced. The next day, I reported it to the front desk, and they said they would improve cleanliness. However, when I returned to my room that evening, the used towels had only been taken away and no fresh ones were provided. The shower head was incredibly loud when in use, and water also overflowed from the shower partition. The night light setup was also extremely inconvenient; it would turn on every time I shifted in bed at night, severely disrupting my sleep.

The female receptionist at check-in didn't say a word, had a cold face, and didn't tell me how to get to my room or which direction to go. I had to ask, and then a male staff member came over and explained everything, turns out it was a very convoluted route with many turns. I stayed for two nights and kept getting lost in the winding corridors. Frankly, compared to the Ji Hotel chain in the Jiangsu-Zhejiang region, the service here is quite a bit worse.