Reviews of Crowne Plaza Chaozhou Riverside

Response from Property: 尊敬的賓客，您好！感謝您入住潮州騰瑞皇冠假日酒店並給予了高度評價。我們很高興得知您對酒店從進門開始Nick暖心的服務、客房阿姨細心周到的服務、幫忙開關車門的貼心舉動、正對韓江的絕美房間景色以及豐富多樣且老少皆宜的早餐都感到滿意。我們會將您的好評傳達給Nick以及相關服務人員，激勵他們繼續提供優質的服務。我們樂意為您推薦距離酒店約4公里的饒宗頤學術館，感受國學大師的學術魅力和文化底藴。期待您再次回來，希望您在這裏的每一刻都能成為美好的回憶，期待再次相會！潮州騰瑞皇冠假日酒店總經理 張靜

Response from Property: 尊敬的賓客，您好！感謝您入住潮州騰瑞皇冠假日酒店並給予高度評價。我們很高興得知您對酒店房間的寬敞明亮、人員服務態度、設施齊全程度、優越位置、豐富可口的早餐以及乾濕分離的江景房都感到滿意，尤其欣慰BELLE的熱情接待獲得您認可，我們會將您的好評傳達給她。我們樂意為您推薦距離酒店約1.4公里的潮州廣濟橋，中國四大古橋之一，每天更有“過河拆橋”的獨特景觀，值得您移步一遊！期待與您再次相遇！祝您在旅途中遇見更多美好，生活如意！潮州騰瑞皇冠假日酒店總經理 張靜

Response from Property: Dear Guest, Thank you for choosing the Crowne Plaza Chaozhou Tengrui Hotel and sharing your pleasant stay. We are delighted that you were pleasantly surprised and grateful for your praise of JiaJia's attentive service. We will let JiaJia know about this recognition. We are very pleased to learn that you were very satisfied with the Chaozhou specialty pork offal congee and rice noodle rolls at breakfast. We would like to recommend the Chaozhou Guangji Tower, located approximately 4 kilometers from the hotel. This palatial three-story pavilion with a hipped roof is renowned as the "Number One Tower in Chaozhou." We look forward to seeing you again! We wish you many more wonderful experiences on your journey and a happy life! Zhang Jing, General Manager of Crowne Plaza Chaozhou Tengrui Hotel

Response from Property: Dear Guest, thank you very much for your recognition of the hotel! We are delighted that the cleanliness and comfort of the room as well as the bedding have met your satisfaction. Regarding the issue you mentioned about the pillows being too soft, we will immediately feedback to the housekeeping department and add pillows of different firmness for guests to choose from, ensuring that every guest can have a good sleep. We sincerely apologize for the slow Wi-Fi speed and poor mobile phone signal in the room, which indeed affected your stay experience. The technical department has already started checking the network equipment and will optimize the Wi-Fi speed as soon as possible. Meanwhile, we will contact the operators to strengthen the signal coverage in the rooms, ensuring that you can use the network smoothly during your next stay. Yang Yang at the front desk was very happy to hear your praise, which will encourage her and the team to continue providing more thoughtful services. We look forward to your next visit, and we will definitely bring you a more perfect experience then!Jane zhang General Manager Crowne Plaza Chaozhou Riverside

Response from Property: Dear Guest,Thank you for choosing Crowne Plaza Chaozhou and sharing your stay experience with us. We sincerely apologize for the inconvenience caused by the missing towel and water for the third person, as well as the inadequate cooling of the air conditioner. We have taken your feedback seriously and will strengthen our room preparation checks to ensure all amenities match the number of guests, and our engineering team will conduct a thorough inspection and maintenance of the air conditioning system to improve its performance. We are glad you were satisfied with the room itself, and we truly appreciate your candid feedback, which helps us continuously improve our services. We would like to recommend Chaozhou Kaiyuan Temple, located about 3 kilometers from the hotel, the most prestigious ancient temple in eastern Guangdong, featuring magnificent halls, solemn statues, and a strong sense of spirituality! We sincerely hope to have the opportunity to serve you again and provide you with a perfect stay experience. May your travels be smooth and joyful!Best regards,Jane Zhang General Manager Crowne Plaza Chaozhou Riverside

Response from Property: Dear Guest,Thank you so much for choosing Crowne Plaza Chao Zhou Riverside and sharing your wonderful stay experience with us. We're delighted that you had a great time here.We're glad you were impressed by the strategic location, allowing you to enjoy the Guang Ji Qiao lighting show from your room. Also, we're extremely pleased to hear your kind words about our staff, Miss Jenny Zhang, Mr Tom Fang, and Mr Jason Chen, the Duty Manager. Their friendly, attentive, and professional services are exactly what we strive to offer to every guest. We will surely convey your high praise to them, which will no doubt encourage them to keep up the good work.We're glad you found the room clean and comfortable, and the facilities excellent. Your positive feedback is a great motivation for us to continuously improve.Thank you again for your stay. We're looking forward to your next visit and hope your future travels are filled with more pleasant memories. We sincerely hope that your friends and relatives will also enjoy their stays here as much as you did.Best regards,Jane Zhang General Manager of Crowne Plaza Chao Zhou Riverside

Response from Property: Dear guest! Thank you for choosing Crowne Plaza Chao Zhou Riverside and sharing your wonderful stay experience with us. We're delighted that you thoroughly enjoyed your time here, being satisfied with the hotel's location, the fantastic views, and the relaxing atmosphere. We're extremely gratified that you highly praise the genuine warmth of our staff, especially Kai Xiaokai at the front desk. His cheerful attitude and eagerness to assist indeed represent our service tenet. We'll definitely convey your compliment to him. We'd like to recommend the Chaozhou Guangji Bridge which is about 1.4 kilometers away from the hotel. As one of the four famous ancient bridges in China, it has a unique "bridge - removing - after - crossing" scene every day, which is really worth a visit. Looking forward to seeing you again! Wish you all the best in your future travels! Jane Zhang General Manager of Crowne Plaza Chao Zhou Riverside

Response from Property: Dear guest! Glad to hear you enjoyed your stay and found our hotel's modern setup, clean rooms, and great location by the Han River convenient—we’re thrilled the spot near the ancient city worked well for you! It means a lot that you appreciated JiaJia’s friendly and helpful service; we’ll be sure to pass along your kind words to her.We totally get why you’d want to come back—there’s so much more to explore in Chaozhou! Next time, feel free to ask our team for hidden gems around town. Thanks again for choosing us, and we can’t wait to welcome you back soon!Jane Zhang General Manager Crowne Plaza Chaozhou Riverside

Response from Property: Dear guest, hello! We are very sorry to learn that you suffered from gastrointestinal discomfort after trying the local food and were unable to fully experience the charm of Chaozhou. We are deeply distressed. We are glad that the hotel’s robot room service can provide you with convenience. We are even more pleased that Arthur noticed your discomfort over the phone and delivered white porridge in time. This thoughtfulness is exactly the care we hope to convey, and we will convey your gratitude to him. We are happy to recommend the Jao Tsung-I Academy, which is about 4 kilometers away from the hotel. Next time you come to Chaozhou and feel well, you may wish to experience the cultural heritage of the master of Chinese studies. We look forward to your visit again. By then, we will be able to recommend more suitable local food for you. I wish you good health and a pleasant journey! Feng Weigang, General Manager of Crowne Plaza Chaozhou Tengrui

Response from Property: Dear Guest, Thank you for choosing the Crowne Plaza Chaozhou Tengrui Hotel and sharing your pleasant stay. We are delighted to know that you were very satisfied with the room's view, cleanliness, service, and air purifier. The hotel's convenient location also made sightseeing easy. We are committed to creating a comfortable stay for every guest, and your recognition is our greatest encouragement. We would like to recommend the Han Wen Gong Ancestral Hall in Chaozhou, located approximately 1.2 kilometers from the hotel. It is an important site commemorating Han Yu, a Tang Dynasty writer, and boasts a rich cultural atmosphere. We look forward to your next visit! Wishing you all the best! Feng Weiguang, General Manager of Crowne Plaza Chaozhou Tengrui Hotel

Response from Property: Dear Guest, Thank you for choosing the Crowne Plaza Chaozhou Tengrui Hotel and sharing your pleasant stay with us. We are delighted that you were satisfied with the hotel's comprehensive facilities, cleanliness, and convenient location. We are also pleased that your child enjoyed the breakfast, and you highly praised the warm service from Aurora at the front desk. We would like to recommend Chaozhou Huiru Park, approximately 0.8 km from the hotel, with its iconic Ferris wheel amusement area—a great place for a family outing! We look forward to your next visit! May the beauty of nature and romance bring you joy and happiness! Feng Weiguang, General Manager of Crowne Plaza Chaozhou Tengrui Hotel

Response from Property: 尊敬的賓客，您好！感謝您選擇潮州騰瑞皇冠假日酒店，並與我們分享了您愉快的住宿體驗。我們很高興您對酒店的地理位置、房間景觀、早餐以及 Belle 小姐姐的貼心服務都感到滿意。我們會將您的好評傳達給 Belle，激勵她繼續保持優質服務。我們樂意為您推薦距離酒店約 0.5 公里的潮州泰佛殿，仿泰國雲石寺的建築，在潮州感受東南亞風情！期待您再次回來，願您一路順風！潮州騰瑞皇冠假日酒店總經理 馮衞廣

Response from Property: Dear Guest, Thank you for choosing the Crowne Plaza Chaozhou Tengrui Hotel and sharing your stay with us. We are delighted that you were satisfied with the room view, size, the attitude of the front desk and the overall service team, and the hotel facilities. We sincerely apologize for the cleanliness issue found in the room during your check-in. We have reported this issue to the housekeeping team and will strengthen management to ensure that such situations do not occur again. We would like to recommend Chaozhou Paifang Street, located approximately 3 kilometers from the hotel. This ancient cultural street integrates intangible cultural heritage, traditional crafts, and local delicacies. A stroll along Paifang Street will allow you to understand the past and present of the ancient city of Chaozhou! We look forward to your next visit! May your journey be pleasant! Feng Weiguang, General Manager of Crowne Plaza Chaozhou Tengrui Hotel

Response from Property: 尊敬的賓客，您好！感謝您選擇潮州騰瑞皇冠假日酒店並分享愉快住宿體驗。很開心本地的您也對景觀如此滿意，我們也會繼續保持酒店的整潔與配備的完善。我們樂意為您推薦距離酒店約 1.4 公里的潮州廣濟橋，中國四大古橋之一，每天更有“過河拆橋”的獨特景觀，值得您移步一遊！期待您再次回來！祝您一路順風！潮州騰瑞皇冠假日酒店總經理 馮衞廣