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Residence Inn Charlotte Uptown
4.5/593 Reviews

Residence Inn Charlotte Uptown

Downtown Charlotte Charlotte|0.35km from Bechtler Museum of Modern Art
We arrived to the front desk on Friday 22nd July to be told there was a problem with our booking. Note, this booking was made many months in advance. We were told by a less than helpful girl that the hotel had overbooked and that we couldn’t stay there. To be told this only on arrival was shocking. I cannot understand even if this error had been made, why wait for us to arrive to be told. Could they not have rang us in advance. We were travelling from overseas and were making our way from Washington DC to Atlanta. The unhelpful girl on the desk proceeded to tell us they had booked us into their sister hotel. When I asked her how far it was from Uptown she didn’t know. When I looked it up it was 10 miles away. We told her that this was not good enough and it was totally inconvenient to our plans but she just shrugged her shoulders. They offered to pay our first night in this hotel that was miles out of town but this still was not good enough as our plans were ruined. When I asked her how we were going to get there as we had arrived by taxi, she said “I guess call a taxi”. This was disgraceful as she was going to let us make our own way to this unsuitable location. Eventually she offered to call the taxi and they paid for it. Still this was a total disaster as we ended up having to get a taxi in and out of Uptown for the weekend at our own cost which was more that the first night paid by the hotel. Then I noticed that this hotel then charged us for the second night even though we were staying in the other hotel. We called back into the front desk to be told there was nothing they could do as the manger was not working on Sunday. We were given a business card and told to email Rushell Jones on the Monday. We emailed Rushell the manager on Monday and explained our full situation. Not even a reply from her to apologise. The amount came back off our card but the manager didn’t even have the curtesy to reply. Our advise is steer clear of this badly run hotel who have no respect for anyone.

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Explore Guest Reviews of Hotels in Charlotte

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Home2 Suites by Hilton Charlotte Uptown
4.3/5103 Reviews
Downtown Charlotte
I travel a few times a year, am a Hilton Honors member, and prefer hotels within the Hilton group. But I'm always willing to try out non-Hilton hotels, too! Pros - the hotel is safe, the front desk staff (Lolly and Phil) are genuinely friendly and helpful, there is complimentary gourmet coffee in the lobby, the room was clean, and the bathroom was nice and clean and stocked with Neutrogena toiletries. The Whole Foods in the next block helped me get healthy meals I prepared with the microwave in my room. The convention center is across the street. Cons - it is easy to miss the hotel from the outside, and the complimentary breakfast is starchy! In summary, I enjoyed my stay at the Home2Suites Charlotte Uptown. It is an excellent hotel with friendly staff, and I would stay there again if I had to return to Charlotte on business.
Doubletree by Hilton Charlotte Uptown
4.2/5102 Reviews
Downtown Charlotte
Very disappointed in our experience at the DoubleTree. We are Hilton Honors members and have stayed at numerous Hilton properties all over the world. Would never return to this establishment nor recommend it. Checked in after at about 5:45pm on New Year's eve for a quick one night stay after visiting Charleston but flying out of Charlotte. Stopped in the room to drop our bags and then left for NYE dinner at the Capital Grill. While eating, we received notice our flight to Chicago was cancelled for the second time. We were frantically trying to figure out how to get home the next day and found a flight leaving in 90 minutes that had seats available. We left our unfinished dinner and drinks, rushed back to the hotel on Lime scooters, ran and grabbed our bags, ran to the car, and drove the the airport. While my husband drove, I was on the phone with the airline trying to book our flights since it was too close to departure time to be done online. We arrived and were able to secure seats and make it through security with about 20 minutes to spare. At that point, I called the DoubleTree to see if there was anything they could do since we would not be staying there. I spoke with Dina at the front desk who seemed very empathetic to our situation and said how sorry she was for us, how frustrating that must be ”honey,” etc, etc. She said that sadly it was too late for her to do anything and that if we would have stopped at the desk, she could have done something. I explained again we literally had no time to do that, and she said I could call Hilton Honors and they would likely take care of it. So, that's what I did. Hilton Honors rep was great and said it was the hotel's decision, so they would call them for me and I should stay on the line. Immediately, I felt relief. The woman I had just spoken with was kind and understand and would help us; I knew it. Sadly, I was very wrong. Hilton Honors said the hotel was refusing to credit us. I was so confused-why would someone make it sound like she was understanding and kind when in fact that was not at all the case? That is so completely rude and disingenuous. I chatted with another DoubleTree person at 1am that morning when we landed, and she gave me the name of the managers to call on Monday. Today, I called and asked to speak with the manager. I was not allowed to until I explained the entire situation. Again, I was met with empathy and understanding from a different employee. She listened and apologized and said she would speak with the GM and call me back. I just heard back from her and again, they are refusing to give us any credit back. Not the way a business should run and not the way Hilton Honors members should be treated. You are much better off staying at one of the other Hilton properties in the area. In fact, the Embassy Suites in downtown Charlotte was great to us when we arrived on Christmas night and stayed open later at the bar for us.
Hilton Charlotte Uptown
4.3/5101 Reviews
Downtown Charlotte
When I first walked in the hotel, I was nervous that it was going to be a little dated, as the main lobby has a fairly old style to it. This was an extended business trip (6 days) so my hopes had been a little higher that they usually are when traveling for work. Once your past reception, the rooms are very modern, with plenty of charging points and USB ports for plug free charging. The room was also very large, with 2 kingsize beds and a large bathroom. The staff are incredibly friendly, and really will go out of their way to help. Word of warning, they aren't the best at having guest parcels delivered, as they will store them in corridors and struggle to find them. I eventually managed to convince them to let me go ”back stage” and look myself, and I found my parcels in a corridor outside the mail room. The bar/restaurant at the hotel is well stocked, and the food is amazing. The choice at breakfast is also excellent, with the option of fresh made omelettes as well as the typical buffet. The hotel is linked to a YMCA fitness centre that is free for guests to use. It's a very modern gym with lots of cardio and resistance training equipment. They also have a large pool and sauna, as well as a half basketball court. Overall, an excellent hotel, friendly staff, and great facilities.
JW Marriott Charlotte
4.5/5101 Reviews
Downtown Charlotte
The environment is pretty good, but the laundry is not clean, and the clothes that were handed over to the hotel for washing actually have yellow spots.
DoubleTree by Hilton Charlotte City Center
4.2/5106 Reviews
Downtown Charlotte
My stay at the hotel was very comfortable but I was surprised to find that the hotel does not offer a complimentary bottle of water which I think is a must for a traveler coming from far off places. I have to go outside searching for a water bottle.
Hilton Garden Inn Charlotte-Uptown
4.2/5103 Reviews
Downtown Charlotte
I want say that Shana of the front desk was one the most helpful and nice front desk personnel I met in a long time. We were having problems with my employee discount with the breakfast attendant and she took care of everything. We had a great buffet breakfast due to her assistance The other guy was giving me a hard time But thanks to employees like Shana I enjoy my stay at this Hilton I’m downtown Charlotte and I will return due to the hospitality she showed us .

Frequently Asked Questions

Charlotte Travel Guide

Book hotels in Charlotte via the Trip.com website or app, it's easy and hassle-free. New and popular hotels in Charlotte recommended by Trip.com. Charlotte is a city with tons of tourist attractions. You'll never want to leave! Located in United States, Charlotte is a well-known and vibrant city.

Every day, travelers worldwide arrive at Charlotte/Douglas International Airport to start their vacations and business trips in Charlotte. If you don't want to take a flight, coming to Charlotte by train is a good choice as well.

There are 163 hotels in Charlotte on Trip.com, including luxury, boutique, and budget hotels. When looking for hotels in Charlotte, there are likely good options at a nightly budget of just 156 USD. There are 2 five-star hotels in Charlotte at an average price of 384 USD per night. There are 17 four-star hotels in Charlotte at an average price of 262 USD per night. There are 76 three-star hotels in Charlotte at an average price of 178 USD per night. There are 48 two-star hotels in Charlotte at an average price of 85 USD per night. As a popular tourist city, Charlotte has many renowned chain hotels. In Charlotte, there are hotels under the Ramada brand. Travelers who favor this brand can choose to stay there to enjoy the luxury services provided by Ramada. Hotels under the Ramada brand are a good choice. A popular hotel in Charlotte, Country Inn & Suites by Radisson, Charlotte I-85 Airport, NC is also one of the highest rated. Omni Charlotte Hotel is also one of the most frequently chosen hotels.

If you stay at a hotel in downtown Charlotte, nearby attractions like The Fillmore, North Carolina Music Factory can be your first stop. If you want to spend a fun vacation with your family, locals recommend visiting Escape Kings, Carowinds. The most famous attractions locally are McGill Rose Garden. With a developed commercial area, visitors can head to Star Bright Pharmacy, Hayes Crafts, SouthPark for a great shopping experience.

Average seasonal Temperature

• Spring: 50.77°F during the day, 39.61°F at night

• Summer: 73.22°F during the day, 61.7°F at night

• Autumn: 80.83°F during the day, 70.48°F at night

• Winter: 56.77°F during the day, 45.57°F at night

Average seasonal Rainfall

• Spring: 42.862206 cm

• Summer: 39.633858 cm

• Autumn: 44.8937 cm

• Winter: 39.42126 cm

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