DoubleTree by Hilton Hotels in Charlotte

My stay at the hotel was very comfortable but I was surprised to find that the hotel does not offer a complimentary bottle of water which I think is a must for a traveler coming from far off places. I have to go outside searching for a water bottle.

Very disappointed in our experience at the DoubleTree. We are Hilton Honors members and have stayed at numerous Hilton properties all over the world. Would never return to this establishment nor recommend it. Checked in after at about 5:45pm on New Year's eve for a quick one night stay after visiting Charleston but flying out of Charlotte. Stopped in the room to drop our bags and then left for NYE dinner at the Capital Grill. While eating, we received notice our flight to Chicago was cancelled for the second time. We were frantically trying to figure out how to get home the next day and found a flight leaving in 90 minutes that had seats available. We left our unfinished dinner and drinks, rushed back to the hotel on Lime scooters, ran and grabbed our bags, ran to the car, and drove the the airport. While my husband drove, I was on the phone with the airline trying to book our flights since it was too close to departure time to be done online. We arrived and were able to secure seats and make it through security with about 20 minutes to spare. At that point, I called the DoubleTree to see if there was anything they could do since we would not be staying there. I spoke with Dina at the front desk who seemed very empathetic to our situation and said how sorry she was for us, how frustrating that must be ”honey,” etc, etc. She said that sadly it was too late for her to do anything and that if we would have stopped at the desk, she could have done something. I explained again we literally had no time to do that, and she said I could call Hilton Honors and they would likely take care of it. So, that's what I did. Hilton Honors rep was great and said it was the hotel's decision, so they would call them for me and I should stay on the line. Immediately, I felt relief. The woman I had just spoken with was kind and understand and would help us; I knew it. Sadly, I was very wrong. Hilton Honors said the hotel was refusing to credit us. I was so confused-why would someone make it sound like she was understanding and kind when in fact that was not at all the case? That is so completely rude and disingenuous. I chatted with another DoubleTree person at 1am that morning when we landed, and she gave me the name of the managers to call on Monday. Today, I called and asked to speak with the manager. I was not allowed to until I explained the entire situation. Again, I was met with empathy and understanding from a different employee. She listened and apologized and said she would speak with the GM and call me back. I just heard back from her and again, they are refusing to give us any credit back. Not the way a business should run and not the way Hilton Honors members should be treated. You are much better off staying at one of the other Hilton properties in the area. In fact, the Embassy Suites in downtown Charlotte was great to us when we arrived on Christmas night and stayed open later at the bar for us.

We traveled to Charlotte for my 17 yr old daughter birthday. The hotel is next door to Southgate Mall. There's plenty of fine dining within walking distance of the hotel & the hotel has a nice restaurant in it as well. Room was spacious & clean. We also enjoyed time at the pool. I would book again for sure.

We had to move multiple rooms due to roaches. 4 out of the 5 days we were there we experienced roaches in the rooms and hallway. The final night the whole hotel didn’t have any power. We understand that wasn’t the staffs fault but they were not considerate and did not help improve the situation and made sure we were aware they would not compensate for this in any way. We had to sleep in HOT rooms due to no power and all our food we had purchased spoiled. The hotel was not willing to assist with anything. We were not able to shower after we came back from the beach and some of our party had to pack their items in the dark due to a 6:00 am flight but the hotel was not helpful with assisting them with any flash lights or anything. The next morning we were getting knocks on the door by hotel management saying due to the power outage we had to leave. So we packed up all our stuff (we have an infant with us as well so we had quite a bit of luggage for 5 days) the hotel said we could go to a sister hotel down the street. We load everything up to go to the sister hotel just to be told we would have to double pay to be able to have a place to relax a few hours befor our flight (we also still needed to shower from the beach the day before). I wasn’t going to pay for 2 hotel rooms so we called the double tree to see if they would give us credit/pay for the 2nd hotel since they kicked us out and they tell us the power had just come back on. This whole experience has been the worst vacation I’ve ever had. Even though double tree said we had to leave due to the power outage there were still about 50 cars in the parking lot and nobody else was downstairs leaving, only us. The staff were all sitting around on the couches not even concerned about the guests.

Look out for sticky fingers from the staff. I stayed at the Hilton Charlotte Executive Park hotel with my husband January 5-8, 2023. I stayed at the hotel to attend a work conference and my husband came along and we stayed an extra 2 nights to have a weekend away. I had a one night reservation for Thursday and a 2 night reservation for Friday-Saturday. When I checked in the front desk person asked if I had 2 reservations and I said yes. She then said ”Okay great, I'll check you in for both”. On Friday morning I was in the meeting room in the hotel attending my conference and my husband came downstairs to take a walk outside. While we were out of the room the housekeeping person went into our room apparently thinking the room was supposed to be cleaned. We had not checked out because we were staying 2 more night and all of our belongings were in the room. They wouldn't even let my husband back in the room even though all of our suitcases, medicines, and bathroom items were in the room. I had to leave my conference and check in again at the front desk. I'm even more upset because I had left my necklace that I'd worn the night before on the dresser/cabinet that is nearest the door and when we came back to the room that necklace was gone. I looked all around on the floor and it was not there. I reported to the front desk and the manager that my necklace was gone after the housekeeping person came in. The manager I spoke with said she would speak with housekeeping and get back to me. I have had no contact from the manager and no follow up. The only logical explanation is that the housekeeping person took the necklace. I am extremely disappointed in the service at this Hilton and will not be staying here again. The manager could have easily found out who had attempted to clean our room but she did not. My necklace was stolen from the staff at this Hilton and that is extremely disheartening.

I checked in about 11pm and I few things with there was no cart available I was told they were in use so me and my sister just started carrying our stuff up to the room get off the elevator on the 7th floor there were 2 carts sitting right there then I booked and paid extra for panoramic view but got a view of the highway and trees and my curtains wouldn’t close all the way so in the morning sun was beaming right on my face