Reviews of Embassy Suites by Hilton Charlotte

The lobby is beautiful. Check in was quick and easy. There is a $50 deposit for any damages that is returned to you after check out (3-4 business days). We arrived during their happy hour. Each adult got 2 free drinks and complementary snacks. The rooms were comfortable and spacious. The shower was nice and big and had plenty of hot water.But there wasn't much water pressure. The beds were comfortable and the room was very clean. The indoor pool was warm and very spacious. They have a kitchen here and the food was pretty good compared to the pricing. The breakfast was amazing.There were many different options for you to choose from, including a fresh omelet stand. I would definitely stay here again for business and pleasure.

The stay was great. The room kept getting hot even though the air was on.

AWESOME EXPERIENCE AND ALWAYS AN AWESOME BREAKFAST!!

I was there two days with my family. Highlight of the stay was interacting with the staff. Especially, the breakfast crew; they were personable, friendly, and attentive. My omelette was perfectly cooked. In the evening, I sat at the bar; although, extremely short staffed, the bartender was pleasant. The location was central to the places that I like to visit. The room needed a little attention. There was food or dark drink residue in the sinks both in the bedroom and the kitchenette area and the coach had a few holes where the material on the inside of the sofa was coming out. Other than that, the room was okay.

Under renovation in January 2026, breakfast is above average for hotels of its type in the United States, service is acceptable, and the suites are quite spacious. The furnishings need improvement; the sofa bed lacks a good mattress, and there aren't enough pillows or sheets for a four-person stay.