Staybridge Suites CHARLOTTE BALLANTYNE by IHG

TLDR: Great bang for your family’s buck. I’d love to keep this a secret but they deserve the business. It’s one of the best family stays we’ve ever had. The location is amazing and now one of our favorite areas of Charlotte. The kitchen is very functional and the rooms are spacious and homey. The heated pool is well-maintained and the design is beautiful. The courtyard is picturesque and the gym is perfectly adequate. Everything and everywhere is clean.

The staff were wonderful. The location was perfect for us. I love their Monday-Wednesday happy hour; it was delightful and unexpected. I struggled with the room itself. Overall it was perfectly fine. We didn’t have a working tv in the living area but for our family it wasn’t an issue because we used our laptop and the tv in the bedroom was working. We did have a really hard time with the fact the A/C did not work well in the bedroom. The bedroom would be very warm at night while the living room was freezing. I will absolutely take ownership of the fact that I never mentioned it to the staff. The couch bed is uncomfortable which is expected but the staff was wonderful in making sure we had as many blankets and pillows we needed to make it cozy.

For a mid range price, this was probably one of the nicer hotels I think I've ever stayed at. I love that the courtyard is blocked in by the hotel. The complimentary continental breakfast was again, probably one of the better ones I've had: seemed to have a revolving menu that was vegetarian friendly. My favorite thing, was checkout was at noon. This should be the gold standard for every hotel. I hate being rushed and this gave adequate time to get everything wrapped up and packed up for the haul home and still get some breakfast grub on the way out without having to meet an arduous timeline. Staff was crazy pleasant and courteous. I would definitely recommend this place and if we're ever in the area again and need a place to crash, this will be at the top of the list.

Our stay at the hotel was absolutely perfect. The hotel was very clean, and the breakfast was delicious with great options for everyone. The kids had an amazing time enjoying the pool and hot tub, they didn't want to leave! The staff was very attentive and addressed all of our concerns quickly and professionally, which made our stay even more comfortable. Everything exceeded our expectations, and we left feeling happy and well taken care of. We would definitely come back again!

The smell of the food that people cook in their rooms was horrible. Cleaning personnel did not do the thorough job, dud not make beds, did not clean the floor or leave fresh towels. And the breakfast was not good. I understand that it is complimentary, but I would rather pay a fee and get a good variety,

Only small thing that I was disappointed with is there was not much of a Restaurant within the hotel . Breakfast and happy hour were awesome though but short . Rooms are spacious and Staff is excellent. Highly recommend to stay here

Our room was nice unfortunately the shower was not clean I had to go buy cleaning supplies to clean before showering there was hair and also bitty around base board of the shower

Perfect host, the staff were friendly and the breakfast great. Even dinner was served on some day. Highly recommended.