The Ritz-Carlton, Charlotte

We stayed here on our first night in the US. The staff are very friendly and helpful. That makes such difference to a stay. Up early and into the empty pool for a few quick lengths before breakfast. A good choice, well served at a reasonable price.

Stayed in Ritz Carltons all over the world. Stayed two nights here with my adult daughter. Hardworking staff, poor management. This feels like a Marriot at best. Got a room facing Trade street- noisy but ok, it being the city- but also facing a bright LED sign advertising Spectrum taking up the entire length and width of the window from the room day and night. Felt like being in Tokyo, except the drapes did not cover the moving images at night. I immediately asked to change rooms, was told they'd get back to me. Next day, I checked again, desk said "computers are down, we'll get right back to you!". Nothing. Also didn't love that wifi is an added cost daily.

The Ritz-Carlton in Charlotte is a good hotel for what it is. Charlotte is not a very fancy town and their Ritz-Carlton is certainly one of the most luxurious hotels in the city. Having said that, it probably shouldn’t be called a Ritz-Carlton because it does not hold a candle to many other Ritz-Carltons around the country. The hotel feels more like an upscale Marriott than a true Ritz-Carlton property. Nevertheless, I’d likely return next time I’m in Charlotte due to the paucity of luxury hotels in the city.

LOUD AND UNDER CONSTRUCTION. I am 6 months pregnant and have trouble sleeping. Was originally placed on 3rd floor directly in front of the street car stop (with no warning at check in). Between the road noise and the train, I was not able to sleep at all and was told there was no other room to switch to. Best they could offer was a sound machine (which I had already packed with me and used). The manager nicely had my room changed to the 6th floor the following day, which was slightly better but still extremely loud. For two days, I had NO sleep. I assumed the 6th floor was the only other available option, but as I later learned when someone else from my office checked in, they recieved a 14th floor room. Very upset in the way I was treated. I would think being 6 months pregnant would have garnered a little more sympathy but apparently not. I would not recommend staying here, especially if you are a light sleeper, nor will I stay here again. I also learned that the hotel was under construction, which should be disclosed before booking.

stayed at the Ritz-Carlton Charlotte through Amex Fine Hotels & Resorts expecting a premium experience — what I got was a complete letdown. We were given Room 315, part of their “newly renovated” rooms, but it had a major issue: the AC was not working. The room sat at 78°F despite being set much lower. After multiple maintenance attempts and over an hour wasted, we were moved to Room 715. That room was at least cooler (set to 65, showing 71), but the problems didn’t end there. We didn’t check the new room thoroughly before going out for dinner. Upon returning, my wife and daughter discovered the TV didn’t work (no signal), and we were too exhausted to call at nearly 11 PM. The next morning, we found both bathroom sinks completely clogged, right before we had to leave for an early flight. Unacceptable. I had specifically asked the manager the night before to ensure we were moved to a room without any issues. Unfortunately, that didn’t happen. I’ve stayed at many Ritz-Carltons and this was by far the worst post-COVID experience I’ve had. The only positive note: Reka, the morning manager, was very understanding and offered to cover our stay. I declined, only asking that they do better going forward. Sadly, I won’t be returning to this property.

We had a wonderful time. Our room was absolutely beautiful.!