The Ritz-Carlton, Charlotte

Room is stunningly pretty. It truly looks exactly like how it is depicted when booking. The color and aesthetics are pretty. Hallway I thought had some tasteful art deco designs. Staff is a 12 out of 10. Valet super nice and helpful, check in and front desk staff always efficient and a delight to deal with same for housekeepers or any other staff we met along the way. This is the only hotel I have stayed at in the States that I think their bathroom is about comparable to ours at home. There is a separate space for the commode which offers some nice privacy if 2 are sharing the room. Housekeepers were adorable they placed out toiletries on emerald green cloths on the counter I truly believe the prettiest place in Charlotte to see the sun rise is at the indoor pool and spa area. It is gorgeous. Love that the pool area is more spa pool vibes with spa music. Hot tub is turned on by a button panel on the wall. Inside the hot tub there is a place to turn up or down the intensity of the jets. The hot tub has pretty colors in it from the underwater lighting. There is a great array of seating without feeling crowded. Meticulously cleaned. Like any time of day the indoor pool space was clean. I do like what they use instead of chlorine it was more gentle on my hair and skin. TV is a bit below average. Streaming speed is pretty slow. Limited on which streaming services that can be accessed. Additionally, the volume jumps a lot like the tv can be unable to be heard you turn the volume up and it is good. Then a second later it is super loud. Spouse said most modern tvs have an auto feature that manages this. But this is on Marriott and not the hotel as with some research it showed this is a pretty common issue most folks have about the tvs. We are buying a Roku stick to try and use in the future to access other streaming services we pay for at home. The beds are better than other hotels in the Marriott family but spouse and I still find them a bit uncomfortable. I would like to have them a more memory foam material than the spring with pillow top. Wardrobe was awesome it is a nice size. Lights up when the doors are opened and has a pretty floral scape along the back of it. I was able to keep my carry on sized suitcase in there. Spouse was able to hand my dress and his sports coat and pants for event we were going to. Room had plenty of counter space in the room and bathroom. This was great. Oddly there seemed to be drums that started playing outside at like 9am on Saturday that woke us both up. There was a wedding going on that weekend and I know they had some breakfasts not sure if there was maybe a morning ceremony too? Noise didn't last super long but woke us both up. The windows you can hear a fair amount of noise through from the street. Ordered room service I think 3 times. Very excellent experience each and every time. Each item was cooked perfectly and things like grilled chicken breast were still juicy and not overcooked. My K Lounge revie

The room was so nice with the couch and little tables. The bathroom so nice. Breakfast was good and the fitness facility was exceptional. The only frustration was that we were told someone spoke of the street acoustics on the road in front of the hotel, so all through the night there were cars and motorcycles revving past. That has to be corrected.

We stayed here on our first night in the US. The staff are very friendly and helpful. That makes such difference to a stay. Up early and into the empty pool for a few quick lengths before breakfast. A good choice, well served at a reasonable price.

Stayed in Ritz Carltons all over the world. Stayed two nights here with my adult daughter. Hardworking staff, poor management. This feels like a Marriot at best. Got a room facing Trade street- noisy but ok, it being the city- but also facing a bright LED sign advertising Spectrum taking up the entire length and width of the window from the room day and night. Felt like being in Tokyo, except the drapes did not cover the moving images at night. I immediately asked to change rooms, was told they'd get back to me. Next day, I checked again, desk said "computers are down, we'll get right back to you!". Nothing. Also didn't love that wifi is an added cost daily.

We just finished our overnight stay here for the second year in a row, it was amazing! The rooms are completely renovated and beautiful! The staff is very welcoming and nice! We’ll definitely be back next year!

The Ritz-Carlton in Charlotte is a good hotel for what it is. Charlotte is not a very fancy town and their Ritz-Carlton is certainly one of the most luxurious hotels in the city. Having said that, it probably shouldn’t be called a Ritz-Carlton because it does not hold a candle to many other Ritz-Carltons around the country. The hotel feels more like an upscale Marriott than a true Ritz-Carlton property. Nevertheless, I’d likely return next time I’m in Charlotte due to the paucity of luxury hotels in the city.

LOUD AND UNDER CONSTRUCTION. I am 6 months pregnant and have trouble sleeping. Was originally placed on 3rd floor directly in front of the street car stop (with no warning at check in). Between the road noise and the train, I was not able to sleep at all and was told there was no other room to switch to. Best they could offer was a sound machine (which I had already packed with me and used). The manager nicely had my room changed to the 6th floor the following day, which was slightly better but still extremely loud. For two days, I had NO sleep. I assumed the 6th floor was the only other available option, but as I later learned when someone else from my office checked in, they recieved a 14th floor room. Very upset in the way I was treated. I would think being 6 months pregnant would have garnered a little more sympathy but apparently not. I would not recommend staying here, especially if you are a light sleeper, nor will I stay here again. I also learned that the hotel was under construction, which should be disclosed before booking.

First-class in every respect although THE most expensive place I've ever stayed. Everyone there helpful and kind!!

stayed at the Ritz-Carlton Charlotte through Amex Fine Hotels & Resorts expecting a premium experience — what I got was a complete letdown. We were given Room 315, part of their “newly renovated” rooms, but it had a major issue: the AC was not working. The room sat at 78°F despite being set much lower. After multiple maintenance attempts and over an hour wasted, we were moved to Room 715. That room was at least cooler (set to 65, showing 71), but the problems didn’t end there. We didn’t check the new room thoroughly before going out for dinner. Upon returning, my wife and daughter discovered the TV didn’t work (no signal), and we were too exhausted to call at nearly 11 PM. The next morning, we found both bathroom sinks completely clogged, right before we had to leave for an early flight. Unacceptable. I had specifically asked the manager the night before to ensure we were moved to a room without any issues. Unfortunately, that didn’t happen. I’ve stayed at many Ritz-Carltons and this was by far the worst post-COVID experience I’ve had. The only positive note: Reka, the morning manager, was very understanding and offered to cover our stay. I declined, only asking that they do better going forward. Sadly, I won’t be returning to this property.