Aqua Palace Chatan by Coldio Premium

Reviews of Aqua Palace Chatan by Coldio Premium

Aqua Palace Chatan by Coldio Premium

1-chome-9-37 Kuwae, Nakagami District, 904-0102 Chatan Town, Nakagami District, Okinawa Prefecture, JapanSee Hotel Details
Aqua Palace Chatan by Coldio Premium
Aqua Palace Chatan by Coldio PremiumAqua Palace Chatan by Coldio PremiumAqua Palace Chatan by Coldio Premium
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Guest Reviews

9.0/10
Great
96 Reviews
Verified reviews
Location9.1
Amenities8.8
Service8.7
Cleanliness9.2
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All reviews(96)
Positive reviews(92)
Reviews with photos/video(24)
Large rooms(22)
Clean pool(16)
Great swimming pool(16)
Perfect for families(13)
Loved the view(7)
Strange smell in room(4)
Has an infinity pool(3)
Would stay again(3)
Negative reviews(4)
Guest User
ANNEX YUI NOIE I
Stay Date Jul 2026
Family
12 Reviews
8.5/10
Very good
Posted on Aug 31, 2026
The entire check-in process was self-service, which was great for a late check-in. However, we might have been staying in a separate building this time, and the directions weren't very clear, making it quite a hassle to find our way. Aside from that, our stay was mostly satisfactory, and the place was clean. A minor point to note is that the detached building only has three parking spaces, and if the first two are occupied, parking in the third can be quite difficult. The infinity pool is beautiful; it would be even better if there were changing rooms. The location is convenient, close to American Village, so you'll never have trouble finding a restaurant.
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Response from Property: Thank you for choosing to stay at Aqua Palace Chatan by Coldio Premium and for taking the time to leave your valuable feedback. We are delighted that you had a smooth late check-in process and were satisfied with the cleanliness and convenient location of your room. We are also pleased to know that you enjoyed the pool view. However, we sincerely apologize for not clearly guiding you to the annex, causing you time to search, and for the inconvenience caused by the parking space layout. We will humbly consider your valuable feedback, including on the changing rooms, and use it as an important reference for improving signage and enhancing service quality. Thank you again for your feedback. We will continue to strive to create a more comfortable stay for all our guests. All our staff look forward to serving you again. Aqua Palace Chatan by Coldio Premium
Guest User
Premium Suite Condo
Stay Date Jul 2026
Family
5 Reviews
9.0/10
Great
Posted on Aug 12, 2026
The self check-in had a Chinese interface, but I still found it a bit confusing. After getting the password, the door wouldn't open when I entered it. I later realized I might not have been strong enough. Parking is first-come, first-served! Once you get your room number and password, you'll also receive the range of available parking spots. The room was super spacious, with one room having two queen-sized beds, and the living room having two queen-sized beds plus a tatami area. In total, there were two and a half bathrooms, which was more than enough for our family of six. There's also a washing machine and dryer. The area has convenient amenities nearby, and it's close to American Village. The balcony was also very large!
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Guest User
Premium Suite Condo
Stay Date Jun 2026
Family
3 Reviews
10/10
Outstanding
Posted on Aug 1, 2026
This is the best apartment hotel we've stayed at in Okinawa. The environment is clean, the space is spacious, and the location is convenient with many restaurants nearby. It's only about a 10-15 minute walk to American Village. The hotel pool is open until 11 PM, which is super awesome 👍 and lets the kids burn off their extra energy 😂
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Response from Property: Thank you for choosing Aqua Palace Chatan by Coldio Premium from among many accommodation options. We also sincerely appreciate taking the time to leave your valuable review. We are delighted to know that you were satisfied with the cleanliness of your room and enjoyed a relaxing and private stay. It is our greatest honor to provide you with a safe and comfortable space to unwind from the daily grind. We will continue to strive to create an even better environment and provide our guests with a comfortable and private stay. Our entire staff looks forward to serving you again. Aqua Palace Chatan by Coldio Premium
Kayee109
Premium Suite Condo On The Upper Floor
Stay Date Jun 2026
Family
17 Reviews
10/10
Outstanding
Posted on Jul 30, 2026
Overall, the hotel is pretty good, it's just that the room is a bit small! Also, make sure to get the check-in code in advance! It took a long time to find the email, but the environment was quite clean.
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Anonymous User
Premium Suite Condo
Stay Date May 2026
Family
2 Reviews
8.5/10
Very good
Posted on Jul 3, 2026
very spacious room with an extra bedroom and bathroom. There are 4 beds and 2 toilets and 2 bathrooms so it’s very convenient for families. All self service for check in and check out , quite easy instructions given.
Anonymous User
Premium Suite Condo
Stay Date Mar 2026
Family
8 Reviews
9.0/10
Great
Posted on Apr 11, 2026
Highly recommended for self-drivers and large families. Free parking is available. The unit has four beds and three tatami mats, two toilets, two showers, a washing machine, and a dryer. The kitchen is equipped with basic utensils, a refrigerator, microwave, kettle, and more. The overall environment is very comfortable and exceptionally clean! Self-check-in was very straightforward. After filling out the personal information provided by the hotel before arrival, you'll receive a code the day before check-in. Once you've uploaded photos of all guests' IDs, you can access your room. Within a few minutes' walk, you'll find Gyukaku BBQ, ramen shops, conveyor belt sushi, and convenience stores.
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6/10
Guest User
Premium Suite Condo
Stay Date Aug 2026
Family
2 Reviews
7.5/10
Posted on Sep 29, 2026
The space was really spacious, and they provided plenty of towels, which was great. However, there was a stale smell, and upon inspecting various spots, I noticed some worn-out areas in the corners. The rooftop pool was nice, but a pitfall for preschoolers as their feet couldn't touch the bottom... If you're not overly sensitive and prefer a quiet place, I'd recommend it.
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莊雅薰
ANNEX Clover
Stay Date Jul 2026
Family
3 Reviews
8.5/10
Very good
Posted on Aug 6, 2026
1. Room space and facilities: The space was very large, and there were enough beds (4 beds + 1 tatami room). 2. Suitable for self-driving travelers. 3. There are two buildings, and it's easy to go to the wrong one. 4. It's a bit far from convenience stores and Kokusai Dori. 5. I didn't receive the check-in code or QR code, which took some time during check-in.
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Guest User
Premium Suite Condo
Stay Date Aug 2026
Family
2 Reviews
9.0/10
Great
Posted on Oct 2, 2026
The room is so big. Lots of space to put ur shopping. Very good for the price.
HJW550
Premium Suite Condo On The Upper Floor
Stay Date Jun 2026
Family
19 Reviews
7.5/10
Posted on Sep 24, 2026
This accommodation was perfect for a family trip! There's a great restaurant on the first floor, and the room condition was excellent and spacious. It truly feels like the best place for a family vacation.
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Guest User
Premium Suite Condo
Stay Date Jun 2026
Traveling with friends
1 Reviews
10/10
Outstanding
Posted on Aug 15, 2026
Very comfortable and conveniently located. The self check-in was a bit tricky, but I would definitely stay here again!
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Guest User
Premium Suite Condo
Stay Date Jun 2026
Family
2 Reviews
7.0/10
Posted on Aug 12, 2026
The location is good, close to American Village. There's an izakaya downstairs for late-night snacks. However, the hairdryer is weak, and there's only one private room, the others are open-plan, so it can get a bit noisy with multiple people sleeping.
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Guest User
ANNEX YUI NOIE I
Stay Date Jun 2026
Family
7 Reviews
8.0/10
Very good
Posted on Jul 17, 2026
This stay was fantastic! The hotel's location is excellent, with convenient access to amenities. The room was spacious and very clean, and the bed was comfortable, ensuring a good night's sleep. The bathroom had plenty of hot water and great water pressure, and the toiletries had a pleasant scent. The staff were friendly and professional, and the overall environment was relaxing. It's a highly recommended accommodation choice.
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Guest User
Premium Suite Condo
Stay Date May 2026
Family
5 Reviews
10/10
Outstanding
Posted on Jun 15, 2026
I absolutely love this brand! I've stayed at four of their aparthotels now, and I've loved every single one. Highly recommend! They're all super clean, spacious, and comfortable.
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Guest User
Premium Suite Condo On The Upper Floor
Stay Date Apr 2026
Traveling with friends
2 Reviews
8.5/10
Very good
Posted on May 23, 2026
Self check-in. The room had a slight odor, but it was spacious and the cleanliness was acceptable.
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