Guest User
February 21, 2024
I originally stayed at this hotel because it was convenient to go to Shuangliu Airport, but it almost made me late. When I checked in, I specifically asked the front desk if there was breakfast and drop-off service. The front desk promised that breakfast would be served at 7 o'clock. However, when I asked where to eat at 7 o'clock the next morning, the front desk hesitated and delayed for a long time. It was only available at 8 o'clock, which caught us off guard and took a taxi to the airport. Afterwards, when I asked customer service to report the situation, they ignored me and said that breakfast and airport pick-up were all free services. They said it was as if we, the customers, were not enjoying the benefits and we were unlucky. In the end, they even said they would compensate us 30 yuan, but the result was no more news. It was all a delaying tactic. The service attitude is extremely poor and amateurish. They always shirk responsibility and are not responsible at all. Customers who are in a hurry should not be deceived to avoid delaying their trip. Just post a picture of their hotel's apology. I can't upload the audio recording either.
Original TextTranslation provided by Google