During my stay, I encountered unreasonable service, and here are the facts:
1. **Notification method was extremely discreet, almost deceptive.**
On the second morning, I wore the slippers provided in the room to the restaurant. I was stopped by staff who informed me that "slippers are not allowed in the restaurant" and claimed that "there was a notice card on the slippers." I returned to my room to verify: the notice card was not placed on the unsealed pair of slippers by the bed, but rather tucked inside the packaging of two unopened pairs of slippers in the wardrobe. A normal guest would wear the readily available slippers by the bed. Who would specifically go searching in the wardrobe for another pair? Hiding the notice inside sealed packaging like this is not "notification"; it's intentionally setting an information trap.
2. **Inflexible service, no adaptability.**
My room was the furthest from the elevator, and the restaurant was also a considerable distance from the elevator, making round trips time-consuming and arduous. Even though the staff knew I was wearing slippers provided by the hotel, they mechanically enforced the rules and firmly refused to make any exceptions. There wasn't even a verbal reminder or temporary arrangement. The lack of service awareness and human touch was disappointing.
3. **Serious doubts about hygiene.**
Upon checking out, I specifically asked the front desk how many pairs of slippers each room was standardly equipped with, and the answer was two pairs. Indeed, there were two sealed, unopened new pairs of slippers in the wardrobe. So, where did the unbagged, openly placed pair of slippers by the bed, with no notice card nearby, come from? I have every reason to suspect they were used by the previous guest and not replaced or sanitized by the hotel.
These issues are not isolated incidents but rather systemic flaws in notification design, service execution, and hygiene management. They urgently need attention and rectification!
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