Benny Chay Hsiang Chun
December 18, 2023
When we arrived the hotel is about 5pm but the hotel staff informed me my room is not ready yet & the cleaner is cleaning the room now….😩 I ask them what time can I check in? They said you can left your luggage here & go for nearby to shop or waiting here. We decided go for shop & dinner then come back. When we return to hotel is 10:30pm & I ask the staff can I go for the hot spring? They told me the hot spring is only available for 6pm - 10pm. I m very upset for this ☹️ The reason why I reserved for this hotel is because I know after the shopping I need the hot spring to relax my body…if I can’t enjoy the hot spring why I need to paid for this price for this hotel? The hotel morning breakfast is disappointed me…they provided us some porridge,some plain bun,small dishes of vegetable,hard boiled egg, 1 pcs of banana & 1 pack of yogurt. During check out because we need a car to ChunXi road for shelter bus to TianFu air port & I require them to call me a car. The staff replied me said I can use my app to order a car. I m a foreigner & I don’t have China phone number to register for the DiDi. If I can then I will not ask for help. End up they told me to walk to outside main road & wait for the taxi. Come on you are in a hotel industry & you are doing the servicing job. You should do your best to helping your client. I have no choice to bring my 2 large luggage,my wife & my kid to carrying the backpack & shopping bags to walk to the main road & waiting there. It took me about 15 minutes to get a taxi. Honestly I will not reserve for this hotel in the future anymore. Last few days when we just touch down to Chengdu I was stayed in another hot spring hotel which just nearby to this hotel. Their hot spring is open from 4pm until 2am…this is awesome! Their hotel breakfast is buffet style & their food is fantastic! The chargers is almost the same.