NO.129 Wanhua1 Road Qingyang avenue of Chengdu Wanda Plaza 3-3, Qingyang District, Chengdu, Sichuan, ChinaView Hotel Details
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Zi Yu Hotel Guest Reviews
4.6/5
Very Good
1426 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(1426)
Positive reviews(1391)
Reviews with photos/video(87)
Classy environment(181)
Easy to get around(126)
Near shopping area(98)
Friendly front desk staff(82)
Convenient for shopping(80)
Delicious breakfast(64)
Well decorated(26)
Tasty restaurant(12)
Negative reviews(35)
Guest User
Selected Double Room
Checked in Aug 2024
Travel with friends
2 Reviews
5.0/5
Outstanding
Posted on Aug 31, 2024
Good location
Guest User
Selected Double Room
Checked in Sep 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Sep 8, 2024
We were touring central China from Zhangjiajie to Yichang and from Chongqing to Chengdu. Zi Yu is one of the best hotels we stayed at. The room was super clean and comfortable. The restaurant, located on the same floor as most rooms, offered delicious Sichuan cuisine at a great price. On top of all this, the staff members both at the front desk and in the restaurant were very kind and helpful. I’ll definitely stay at Zi Yu next time I come to Chengdu.
Response from Property: Dear guests, thank you for your five-point praise and praise. We will continue to maintain it. It is a great honor for Xiaoyu to be recognized by you. Xiaoyu has always adhered to the concept of customer first. We are committed to creating a hotel with clean temperature. We hope that guests who come to Xiaoyu's house can feel the warmth and comfort of home. Shi, sincerely looking forward to your next stay! I wish you and your family a happy life and everything goes well. Welcome to China again, welcome to Chengdu again!
Jan
Selected Double Room
Checked in Apr 2024
Solo travelers
42 Reviews
5.0/5
Outstanding
Posted on Apr 29, 2024
Lovely -- room with nice lighting, comfy bed -- and the friendly staff make this stay totally 10/10!
Response from Property: Dear guest, hello. Thank you very much for staying at Chengdu Ziyu Hotel. Once again, thank you for your first recognition of us. First of all, on behalf of all the staff of Ziyu Hotel, I sincerely wish you a happy heart and hope to meet you again at Ziyu Hotel next time
Calvin Li
Selected Double Room
Checked in Jul 2022
Business travelers
119 Reviews
3.5/5
Posted on Jul 14, 2022
just so so
Response from Property: Dear guests: Hello! Thank you for taking the time to give your review, but we know that there is still a certain gap between the full five-point standard in your mind, and we will continue to work hard! I wish you a happy life!
Warden_Sun
Blind Box Room
Checked in Sep 2024
Solo travelers
48 Reviews
5.0/5
Outstanding
Posted on Sep 26, 2024
The hotel is on a relatively high floor, with a good view, very quiet, timely and enthusiastic service, beautiful public areas, all the facilities a hotel should have, and there is also a garden on the top floor, which is quite artistic. The breakfast is exquisite and delicious.
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Guest User
Selected Double Room
Checked in Sep 2024
Booked for others
1 Reviews
5.0/5
Outstanding
Posted on Sep 28, 2024
The hotel service is very considerate and in place. When checking in, the front desk also took the initiative to introduce the hotel's facilities and breakfast time. The breakfast variety is still good. The hotel is located on the upper floor of Wanda Plaza, where there are shopping malls. There is also a garden upstairs for entertainment.
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Response from Property: Dear guest, thank you for your five-point praise and your praise. We will continue to maintain it. It is a great honor for Xiaoyu to be recognized by you. Xiaoyu has always been adhering to the concept of customer first. We are committed to creating a warm and clean hotel. We hope that guests who come to Xiaoyu can feel the warmth and comfort of home. We sincerely look forward to your next stay! I wish you and your family a happy life and everything goes well!
Guest User
Selected Double Room
Checked in Sep 2024
Business travelers
43 Reviews
5.0/5
Outstanding
Posted on Sep 20, 2024
Above Wanda Plaza, the teahouse on the 21st floor has a beautiful environment. I am very used to staying in this hotel. It is very convenient to eat around. I like it very much and the transportation is also convenient.
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Wangchenchen_
Selected Double Room
Checked in Aug 2024
Other
10 Reviews
3.0/5
Posted on Aug 13, 2024
I used to stay at this hotel often, and it was around 300. This time I booked this hotel, and I felt that the front desk was too perfunctory. Not only did they not upgrade the room type on the reservation, but they were also impatient when I asked about something. The room is very small, and the washbasin is right next to the bed. I have never stayed in such a small room before. The useless things inside take up too much space, and it is depressing to live in it. Because this hotel is considered to be a relatively good hotel in the surrounding area and often entertains guests, I am really disappointed this time
Original TextTranslated by Google
Response from Property: Dear guest, hello! We are sorry that the experience of this stay did not meet your expectations. Thank you for your feedback. According to your feedback, the room type with the washbasin next to the bed is a superior king-size bed room. Your order is a selected king-size bed room. This is an upgraded one. We have 80 rooms with different room types and areas. The room area is displayed on the booking interface. We hope you can stay with us again and give us a chance to show you that your dissatisfaction is an exception. If it is convenient for you, please contact the hotel front desk 24-hour service phone so that we can communicate in detail. I wish you a pleasant stay.
Wujianxiong
Superior Double Room
Checked in Aug 2024
Business travelers
3 Reviews
5.0/5
Outstanding
Posted on Aug 12, 2024
Hygiene: Very good. There is no odor in the room, and the beds and furnishings are very clean.
Facilities: Very good, Wi-Fi and TV can be used.
Environment: Very good.
Service: Very good, the front desk staff are very considerate.
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Elidiaz
Deluxe Room (2 beds)
Checked in Jul 2024
Family
14 Reviews
3.2/5
Posted on Aug 5, 2024
The carpet in the room was very dirty and the room smelled like cigarettes. The food was good but there was not much variety in western style. The location was quite far from any activities.
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Response from Property: Dear Guest, Hello! Thank you very much for your valuable feedback. We will try to improve to enhance the quality of the hotel. The hotel offers Chinese and Western style buffet breakfast for our guests. We will continue to work to enrich the breakfast variety. We look forward to your next visit! Wish you all the best!
Guest User
Superior Double Room
Checked in Jul 2024
Family
84 Reviews
5.0/5
Outstanding
Posted on Aug 9, 2024
The environment is really great, the room is big, comfortable and clean, the waiters are very polite, the hotel facilities are basically complete, the price-performance ratio is really very high, I will stay here again next time.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Xiaoyu is very excited to see your good comments on Xiaoyu. Thank you very much for your love for Xiaoyu's home. Xiaoyu continues to work hard to create a warm, comfortable and clean living environment for guests, and meet the requirements of different guests with the highest cost-effectiveness. The hotel is also located in Qingyang Wanda Plaza, with a superior geographical location. It is a 10-minute walk to Metro Line 4 and convenient transportation. Wanda Business District downstairs has everything you need for eating, drinking, playing and cinemas. Thank you again for your recognition and wish you all the best.
Anonymous User
Selected Double Room
Checked in Jul 2024
Solo travelers
1 Reviews
1.0/5
Posted on Jul 18, 2024
A 300 per night hotel, but they don't even have disposable face towels and bath towels. The bathroom door is broken and dirty. There is a small card at the door. To sum it up in three words: "dirty", "messy" and "poor"
Original TextTranslated by Google
Response from Property: Dear guest, first of all, thank you for staying at Ziyu Hotel Chengdu West Station Branch. Regarding the disposable face towels and bath towels you mentioned, the hotel does not provide them. The hotel provides professionally washed and disinfected face towels, bath towels, floor towels, and small square towels for your use. , more comfortable and secure to use. Although disposable items are more economical and convenient, they do not meet the actual positioning of the hotel. Regarding the small card problem you reported, the hotel has been trying its best to eliminate it through escalator bans, monitoring, ward rounds and other means. Relevant departments have also been working hard. Please rest assured! Ziyu Hotel has always been committed to providing guests with warm and thoughtful services. We are sorry that we failed to pay attention to your needs in time this time. We hope that we can give the hotel a chance to make up for it next time we visit. I wish you all the best!
Mylovefanmili
Superior Double Room
Checked in Jun 2024
Business travelers
28 Reviews
5.0/5
Outstanding
Posted on Jul 21, 2024
The facilities are relatively new and intelligent. It is located near Wanda Plaza. The breakfast is convenient and rich. The service is warm and thoughtful. I will book this hotel next time I come to Chengdu!
Original TextTranslated by Google
Response from Property: Dear guest, I am very happy to see your comments! It is a great honor for me to get your recognition. I have always been adhering to the concept of customer first. We are committed to creating a warm hotel. I hope that guests who come to my hotel can feel the warmth and comfort of home. I sincerely look forward to your next stay! I wish you and your family a happy life and everything goes well!
Guest User
Superior Double Room
Checked in Apr 2024
Business travelers
10 Reviews
5.0/5
Outstanding
Posted on Apr 24, 2024
The room is spacious, there is no smell of smoke, and the bedside is very cozy with a little bear. I slept until dawn, it was comfortable
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for staying at Chengdu Ziyu Hotel and sharing it with more users. It is our great honor to receive your sincere affirmation! Xiaoyu's home is right outside Qingyang Wanda Plaza, and it takes about 5 minutes to walk to Chengdu Metro Line 4, which goes directly to Kuanzhai Alley, Tianfu Square, and Chunxi Road. The geographical location is unique and good~ It is also the direction of Xiaoyu's efforts to make guests feel the warmth of home, and to provide better services to help more guests. Xiaoyu will stick to the original intention and forge ahead. I hope Xiaoyu can meet you again next time.
Guest User
Selected Double Room
Checked in Oct 2024
Other
11 Reviews
5.0/5
Outstanding
Posted on Oct 13, 2024
This should be a hotel close to the West Station. The front desk is on the 21st floor. The lady at the front desk is very friendly and has a sweet smile. She also gave us a free upgrade. The room is clean and tidy, and there is a cute little bear to accompany me. It's so warm. I will return to this hotel
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your five-point praise and your praise. We will continue to maintain it. It is a great honor for Xiaoyu to be recognized by you. Xiaoyu has always been adhering to the concept of customer first. We are committed to creating a warm and clean hotel. We hope that guests who come to Xiaoyu can feel the warmth and comfort of home. We sincerely look forward to your next stay! I wish you and your family a happy life and everything goes well!