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Starway Hotel (Chengdou Jianshe Road SM Plaza) Guest Reviews
4.7/5
Outstanding
496 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(496)
Positive reviews(490)
Reviews with photos/video(167)
Friendly front desk staff(66)
Delicious breakfast(46)
Near shopping area(40)
Large rooms(37)
Convenient for shopping(36)
Convenient parking(22)
Tasty restaurant(10)
Good views(6)
Negative reviews(6)
Guest User
Deluxe Double Room
Checked in Aug 2024
Family
4 Reviews
4.7/5
Amazing
Posted on Sep 5, 2024
Excellent location
Response from Property: 【Free parking.】Thank you for your excellent review! We are delighted to hear that you enjoyed our location. Our team works hard to ensure that our guests have a great experience, and it's wonderful to know that our efforts are paying off. We look forward to welcoming you back again soon.
Guest User
Deluxe Double Room
Checked in Aug 2024
Family
4 Reviews
5.0/5
Outstanding
Posted on Sep 4, 2024
have been there few times. Closed to shopping mall and Jian she road and my home. Friendly staff. All good.
Response from Property: 【Free parking】Thank you for your positive review! We are delighted to hear that you have visited us several times and find our location convenient, close to the shopping mall, Jian She Road, and your home. Our friendly staff is always committed to providing excellent service, and we are glad that you had a great experience. We look forward to welcoming you back again soon.
sokirin
Queen Room
Checked in Jun 2024
Couples
6 Reviews
5.0/5
Outstanding
Posted on Jul 8, 2024
Convenient location and excellent staff service, was a very pleasant stay with nearby mall and food easily accessible
Response from Property: [Convenient travel] Thank you for your praise! We are well aware that high-quality service and a comfortable environment are the key to attracting guests, and we will continue to work hard to maintain and improve. Looking forward to your next stay, let's create good memories for you again!
ongchoonnen
Queen Room
Checked in Jun 2024
Family
9 Reviews
4.5/5
Great
Posted on Jun 9, 2024
The Starway Hotel Chengdu Jianshe Road SM Plaza is a reliable and convenient choice for travelers visiting Chengdu. Its combination of good service, comfortable accommodations, and prime location make it a worthwhile option to consider.
Response from Property: 【 Free parking 】 Thank you for your praise, we feel honored! We are committed to creating a comfortable stay for our guests, and your recognition is the best encouragement for us.
stat2789
Superior Double Room
Checked in Oct 2023
Couples
5 Reviews
4.5/5
Great
Posted on Dec 30, 2023
Great location, breakfast was pretty good, front desk was very helpful.
Response from Property: There is something in the world that is always so wonderful, making the cold night warm and making everything beautiful in an instant. Thank you for your recognition of Star Hotel. Have a good trip!
LisaL
Checked in May 2023
Family
9 Reviews
4.7/5
Amazing
Posted on Jun 3, 2023
Nice clean hotel with decent sized rooms. Great location for restaurants and shopping - mall across the road. Close enough to the panda center too which was why we chose it. Breakfast was ok. No coffee - I expected it but it always comes as a shock 🤣🤣🤣. Hood coffee available across the road.
Response from Property: Dear guest, thank you very much for your positive feedback on our hotel. We will continue to strive to live up to your positive feedback. Thank you again for your affirmation of the hotel. Looking forward to visiting again and wishing you a pleasant journey!😊😊😊
Guest User
Queen Room
Checked in May 2024
Business travelers
1 Reviews
5.0/5
Outstanding
Posted on May 11, 2024
OK OK。
Guest User
Superior Double Room
Checked in May 2024
Solo travelers
1 Reviews
5.0/5
Outstanding
Posted on May 14, 2024
The hotel is in a very advantageous location, with buses and subways nearby and convenient transportation to the city center, Tianfu Square, Kuanzhai Alley and Chunxi Road. The hotel has complete facilities, easy to use, quiet environment, and a wide variety of breakfasts. You can choose whatever you like, especially the eggs fried by the beautiful woman they call "Xi Shi", which is hard to stop eating. The service staff is enthusiastic and positive, and they are always available when needed. As a hotel within the Second Ring Road, this price is very affordable and highly recommended!
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Guest User
Queen Room
Checked in May 2024
Business travelers
2 Reviews
5.0/5
Outstanding
Posted on May 13, 2024
There are two reasons for choosing this Star City hotel. First, the room layout and hardware decoration are very simple, and the warm colors make people feel comfortable. Second, the service can be said to be very considerate. I have stayed in other hotels, but this one gives me the feeling of really attentive service. I said that this is my first time in Chengdu, and the beautiful lady at the front desk patiently explained many places in Chengdu to me in detail, and told me how to go upstairs and so on. Third, there are many types of breakfast, which are very rich and delicious. And no matter where I go, as long as there are staff, they will take the initiative to say hello. In short, this Star City hotel left a very good impression on me, and it is also my first impression of Chengdu! Thumbs up
Original TextTranslated by Google
Response from Property: [Walk to Dongjiao Memory and check in at the popular snack street on Jianshe Road] With your trust in me, how dare I slack off? My only wish is that every time you come, I can let you experience warm service in this beautiful spring. We are waiting for you to come back!
Guest User
Deluxe Double Room
Checked in May 2024
Business travelers
1 Reviews
5.0/5
Outstanding
Posted on May 12, 2024
This hotel is really cost-effective! First of all, the service is really enthusiastic. I said I was a light sleeper, and the front desk lady immediately arranged a quiet room for me and also prepared earplugs. Secondly, the hotel has elevator control, which is very safe. The room is also very large, and the decoration style is not fancy. It is very comfortable as soon as you enter the door. And their shower room is separated into dry and wet areas, and the shower gel is really easy to use and smells good. I will definitely come to this hotel again when I come to Chengdu later!
Original TextTranslated by Google
Response from Property: Thank you for your love for us. Your praise is like a beautiful song that makes us intoxicated! Come and compose more wonderful music with us!
Guest User
Superior Double Room
Checked in May 2024
Couples
2 Reviews
5.0/5
Outstanding
Posted on May 6, 2024
Although we checked in at midnight, the service was not bad at all. The girl at the front desk was very enthusiastic as soon as I entered the door. I asked for a room with better air conditioning, and she helped me upgrade it for free. The room was very large, and the hotel also had a washing machine with a dryer. I was in a hurry to leave the next day, so I put my clothes in at midnight and took them out in the morning to wear. In short, this hotel is really cost-effective, and it is definitely right to choose this one
Original TextTranslated by Google
Response from Property: [Walk to Dongjiao Memory and check in at Jianshe Road Internet Celebrity Snack Street] Your praise is like a shining star, lighting up the sky of our hotel! We look forward to your next visit and continue to create more happy memories with us!
Anonymous User
Queen Room
Checked in Apr 2024
Other
2 Reviews
5.0/5
Outstanding
Posted on Apr 27, 2024
This hotel is really good value for money! Let's talk about the location first. It's right next to Jianshe Road, and there's a SM shopping mall downstairs. Let's talk about the room. First of all, I would like to thank the front desk girl for upgrading me to a double bed with a view for free. I can see far away, and the scenery is also very good. Their washing machine with drying machine is also very convenient. I plan to choose this hotel when I come to Jianshe Road next time.
Original TextTranslated by Google
Response from Property: [Self-service laundry, dryable] Thank you for your praise, we are honored! We have been committed to creating a comfortable accommodation experience for our guests, and your recognition is the best encouragement for us.
Xiayuxing
Queen Room
Checked in Apr 2024
Couples
10 Reviews
3.5/5
Posted on Apr 23, 2024
The environment is OK. What's speechless is that two things were left behind. When I called them, they said they didn't see them. The shark clip and the charger are not dirty things. And they were not thrown in the trash can or on the ground. It should be easy to distinguish the things that were left behind. It's really annoying. I won't stay at this hotel again.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Queen Room
Checked in Apr 2024
Travel with friends
1 Reviews
5.0/5
Outstanding
Posted on Apr 18, 2024
The hotel's service is very thoughtful, the room is clean and tidy, the facilities are complete, the staff is warm and friendly, making people feel as comfortable as at home. Huazhu Hotel is really comfortable. I will choose here next time I come to Chengdu
Original TextTranslated by Google
Response from Property: [Walk to Dongjiao Memory and check in at Jianshe Road Internet-famous snack street] A city of rain, like the whisper of Cai Cai. Elegant Chengdu, with the drizzle, is like the sound of nature. The sound of rain is chic and lingering. In this scene, you will always think of some interesting and heartwarming things when staying at Chengdu Starway Hotel, which will always make you unforgettable
Guest User
Superior Double Room
Checked in May 2024
Business travelers
2 Reviews
5.0/5
Outstanding
Posted on May 10, 2024
The hotel is good, the scenery is nice and the transportation is convenient.
Original TextTranslated by Google
Response from Property: [Friendly service, comfortable environment] Thank you for your praise. Your satisfaction is our greatest motivation. I hope you can experience more surprises next time you come!