Fraser Residence Chengdu

Reviews of Fraser Residence Chengdu

Fraser Residence Chengdu

No.1288 Huandao Road, Hi-tech Park, Wuhou District, Chengdu, Sichuan, 610041, ChinaSee Hotel Details
Fraser Residence Chengdu
Fraser Residence ChengduFraser Residence ChengduFraser Residence Chengdu
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1 night

Guest Reviews

9.4/10
Outstanding
1679 Reviews
Verified reviews
Location9.5
Amenities9.4
Service9.3
Cleanliness9.5
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All reviews(1679)
Positive reviews(1596)
Reviews with photos/video(259)
Large rooms(99)
Quiet & comfortable(77)
Many amenities(52)
Perfect for kids(43)
Friendly front desk staff(40)
Great swimming pool(34)
Stayed multiple times(22)
Excellent room layout(13)
Negative reviews(83)
ShinubiY
Deluxe Apartment - 2-Room
Stay Date Jan 2025
Business travelers
203 Reviews
10.0/10
Outstanding
Posted on Feb 18, 2025
Every time I come to Chengdu for business trips, I recommend it to my friends. My family also feels good after staying here. I will choose it again next time.
Response from Property: Dear guest, thank you very much for choosing Fraser Residence Chengdu and taking the time to share your stay experience. We are very happy to see your recognition of our service. When traveling, living comfortably is the expectation of every traveler and the ultimate goal of hotel services. We will continue to work hard to give you more impeccable professional services and detailed experience to make your journey perfect. The hotel is across the river from SKP, a high-end shopping landmark in Chengdu, so you can enjoy a pleasant shopping experience. Thank you again, we look forward to your patronage again!
Devdash
Deluxe Double room
Stay Date Oct 2024
Business travelers
98 Reviews
8.5/10
Very Good
Posted on Nov 6, 2024
Great room.. Big and cozy.... Staffs are very friendly.. Ms. Lui was helpful because lack of my Chinese language, especially Sichuan dialact... Breakfast was good... Sauna, gym and pools were amazing.... And it was a very fair fare.... Awesome.. Must stay in chengdu south area...
6/14
Response from Property: Dear guest, thank you very much for choosing Fraser Residence Chengdu and taking the time to share your stay experience. We are very happy to see your recognition of our service. When traveling, living comfortably is the expectation of every traveler and the ultimate goal of hotel services. We will continue to work hard to give you more impeccable professional services and detailed experience to make your journey perfect. The hotel is across the river from SKP, a high-end shopping landmark in Chengdu, so you can enjoy a pleasant shopping experience. Thank you again, we look forward to your patronage again!
Guest User
Deluxe Double room
Stay Date Oct 2024
Couples
31 Reviews
9.0/10
Great
Posted on Nov 10, 2024
Fraser Residence is modern, luxurious and well kept. It's great value for money and although it's outside of the city centre it is near the New Century Global Centre and only 30 minutes Taxi to the Giant Panda center. The only downside I faced was that the air conditioning was broken so the room was too hot to sleep in. I was given a fan to help, but it wasn't as effective as a working air conditioning unit.
Response from Property: Dear Guests， Thank you very much for choosing Fraser Chengdu Hotel and taking your time to share your feedback about the hotel facilities. We are glad to see your recognition of our services. We would like to assure you that we have communicated your feedback with the concerned department and corrective actions have been taken. Thank you once again for your comments. We look forward to welcoming you back to our hotel again. Thank you!
Guest User
Deluxe Double room
Stay Date Nov 2024
Solo travelers
10 Reviews
10.0/10
Outstanding
Posted on Jan 6, 2025
Close to SKP. Good place to stay with high value for money.
Response from Property: Dear guest, thank you very much for choosing Fraser Residence Chengdu and taking the time to share your stay experience. We are very happy to see your recognition of our service. When traveling, living comfortably is the expectation of every traveler and the ultimate goal of hotel services. We will continue to work hard to give you more impeccable professional services and detailed experience to make your journey perfect. The hotel is across the river from SKP, a high-end shopping landmark in Chengdu, so you can enjoy a pleasant shopping experience. Thank you again, we look forward to your patronage again!
妮九零
Deluxe Double room
Stay Date Aug 2024
Family
3 Reviews
10.0/10
Outstanding
Posted on Sep 23, 2024
Amazing! We chose this hotel for its prime location and promising facilities, amenities and views. Our room was clean and very spacious for a family of 3. We enjoyed the swimming pool and the hot tub - there’s even a sauna here. Having a washing machine and drier in the room made it convenient for us to wash and dry our wet clothes from swimming. Our stay here was worth every penny. Highly recommended. We will definitely stay here again on our next visit to Chengdu.
6/7
Response from Property: Dear Guests， Thank you very much for choosing Fraser Chengdu Hotel and taking your time to share your feedback about the hotel facilities. We are glad to see your recognition of our services. We would like to assure you that we have communicated your feedback with the concerned department and corrective actions have been taken. Thank you once again for your comments. We look forward to welcoming you back to our hotel again. Thank you!
Guest User
Deluxe Apartment - 2-Room
Stay Date Jan 2025
Family
3 Reviews
6.5/10
Posted on Feb 19, 2025
The service standard needs improvement. Only 2 bottled drinks provided everyday though requested for more from service desk or chamber maids. The apartment booked has two bedrooms. The security guard at the entrance doesn’t help you with baggages nor help direct car into the driveway. We were told to do it ourselves.
Response from Property: 尊敬的客人，非常感謝您選擇成都輝盛庭國際公寓，並抽出時間分享您的入住體驗。非常抱歉沒能給您滿意的入住體驗。出門在外，住得舒心是每個旅者的期望，也是酒店服務的終極目標。我們會不斷努力，給您更為無可挑剔的專業服務和細節體驗，令旅途盡善盡美。酒店與成都高奢購物地標SKP隔江相望，讓您盡享愜意購物體驗。再次誠意致謝，我們期待着您的再次惠顧蒞臨！
-Mark-
Deluxe Double room
Stay Date Jul 2024
Business travelers
2 Reviews
10.0/10
Outstanding
Posted on Aug 5, 2024
Great location near W hotel and some nice restaurants downstairs. The staff were friendly and helpful..I had a package arrive after I checked out that they held for me. The bath tub is also very nice and spacious..
Response from Property: Dear guest, thank you very much for choosing Fraser Residence Chengdu and taking the time to share your stay experience. We are very happy to see your recognition of our service. When you are away from home, living comfortably is the expectation of every traveler and the ultimate goal of hotel services. We will continue to work hard to give you more impeccable professional services and detailed experience to make your journey perfect. The hotel is across the river from SKP, a high-end shopping landmark in Chengdu, so you can enjoy a pleasant shopping experience. Thank you again, we look forward to your patronage again!
Anonymous User
Deluxe Twin room
Stay Date Nov 2024
Family
5 Reviews
7.0/10
Posted on Dec 28, 2024
Maintenance not so great with water pooling in the shower room. Had to get laundry detergent from outside. Breakfast not bad.
Response from Property: Dear guests, Thank you for choosing and staying at Fraser Residences Chengdu! And put forward valuable opinions and suggestions. We are sorry for your feedback! We have reported the problems you mentioned to the relevant departments, and we will continue to improve and improve our shortcomings. Thank you for your kind suggestion, we sincerely apologize again and look forward to your second stay, I wish you a happy life!
Guest User
Deluxe Apartment - 2-Room
Stay Date Feb 2025
Travel with friends
2 Reviews
10.0/10
Outstanding
Posted on Apr 2, 2025
Good budget and also great room to stay. Had a very great trip here
Response from Property: 尊敬的客人，非常感謝您選擇成都輝盛庭國際公寓，並抽出時間分享您的入住體驗。我們很高興看見您對我們服務的認可。出門在外，住得舒心是每個旅者的期望，也是酒店服務的終極目標。我們會不斷努力，給您更為無可挑剔的專業服務和細節體驗，令旅途盡善盡美。酒店與成都高奢購物地標SKP隔江相望，讓您盡享愜意購物體驗。再次誠意致謝，我們期待着您的再次惠顧蒞臨！
Kristian
Deluxe Double room
Stay Date Sep 2024
Solo travelers
29 Reviews
7.0/10
Posted on Oct 31, 2024
It’s nice and everything is very tidy. It’s in a residential apartment and maybe bc of that I didn’t get the welcome feeling of an hotel. For some reason you do a deposit and have to pay the rest at the hotel where all my credit cards didn’t work.
Response from Property: Dear Guests， Thank you very much for choosing Fraser Chengdu Hotel and taking your time to share your feedback about the hotel facilities. We are glad to see your recognition of our services. We would like to assure you that we have communicated your feedback with the concerned department and corrective actions have been taken. Thank you once again for your comments. We look forward to welcoming you back to our hotel again. Thank you!
Guest User
Deluxe Apartment - 2-Room
Stay Date Sep 2024
Family
12 Reviews
9.5/10
Amazing
Posted on Nov 8, 2024
We booked one night as our travel plan to other area was not possible. We are very impressed with the building quality, maintenance, floorplan that even bathroom areas are carefully designed and executed. Everything looks new, gym, pool, spa; selection of shower gel and shampoo that are refreshing, tasty coffee pods provided too. Our biggest regret even until the point we checked out is that we only booked one night. We should have booked more days, something that we will do when returning to Chengdu.
Response from Property: 尊敬的客人，非常感謝您選擇成都輝盛庭國際公寓，並抽出時間分享您的入住體驗。我們很高興看見您對我們服務的認可。出門在外，住得舒心是每個旅者的期望，也是酒店服務的終極目標。我們會不斷努力，給您更為無可挑剔的專業服務和細節體驗，令旅途盡善盡美。酒店與成都高奢購物地標SKP隔江相望，讓您盡享愜意購物體驗。再次誠意致謝，我們期待着您的再次惠顧蒞臨！
Guest User
Deluxe Apartment - 2-Room
Stay Date Aug 2024
Travel with friends
20 Reviews
10.0/10
Outstanding
Posted on Oct 17, 2024
our whole family loved it, great value for money. the restaurants down stairs were also great. only negative was that it was a hassle to get the car out of the parkinglot, had to call everytime beforehand
Response from Property: Dear Guests， Thank you very much for choosing Fraser Chengdu Hotel and taking your time to share your feedback about the hotel facilities. We are glad to see your recognition of our services. We would like to assure you that we have communicated your feedback with the concerned department and corrective actions have been taken. Thank you once again for your comments. We look forward to welcoming you back to our hotel again. Thank you!
Ky_
Deluxe Double room
Stay Date Jan 2024
Business travelers
46 Reviews
9.0/10
Great
Posted on Feb 21, 2024
Pleasant stay at Fraser property. Cleanliness is top notch, and facilities including gym, pool, retreat and steam room, are nice. Breakfast is limited and quality can be improved. Staff are friendly and helpful. Overall would recommend although location to city is quite far.
Response from Property: Dear Guests， Thank you very much for choosing Fraser Chengdu Hotel and taking your time to share your feedback about the hotel facilities. We are glad to see your recognition of our services. We would like to assure you that we have communicated your feedback with the concerned department and corrective actions have been taken. Thank you once again for your comments. We look forward to welcoming you back to our hotel again. Thank you!
Kylie
Deluxe Twin room
Stay Date Feb 2024
Family
7 Reviews
10.0/10
Outstanding
Posted on Mar 30, 2024
Best stay experience since our trip in China. Highly recommended.
Response from Property: Dear Guests， Thank you very much for choosing Fraser Chengdu Hotel and taking your time to share your feedback about the hotel facilities. We are glad to see your recognition of our services. We look forward to welcoming you back to our hotel again. Thank you!
Gray Li
Deluxe Twin room
Stay Date Apr 2024
Business travelers
46 Reviews
10.0/10
Outstanding
Posted on Jun 27, 2024
It was very nice, service was very good, facilities were very good, food was very good.
Response from Property: Dear Guests， Thank you very much for choosing Fraser Chengdu Hotel and taking your time to share your feedback about the hotel facilities. We are glad to see your recognition of our services. We would like to assure you that we have communicated your feedback with the concerned department and corrective actions have been taken. Thank you once again for your comments. We look forward to welcoming you back to our hotel again. Thank you!