Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.4
Amenities9.4
Service9.6
Cleanliness9.5
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Average sound insulation(139)
Would stay again(107)
Negative reviews(79)
Ev.Hil
Boutique Room - With View (Double Bed)
Stay Date Feb 2025
Travel with friends
5 Reviews
10.0/10
Outstanding
Posted on Mar 24, 2025
The service was great. Especially the front receptionist Qingqing and Zhang Zhang! We wanted to prank our friend and they even helped us with that. Everyday they had good snacks and tea and free water. Clean rooms and good location as well. It’s a walking distance from the panda butt.
服务很棒。我们想恶作剧我们的朋友,他们甚至帮了我们。他们每天都有美味的零食、茶和免费的水。房间干净,位置也很好。步行即可到达熊猫屁股。
Response from Property: Dear guest, hello! Thank you very much for your good comments on the hotel. We are so happy to receive your recognition of our service. In order to make guests feel happy and at home, our strict high-quality configuration requirements for the rooms are a kind of supervision and improvement for ourselves, and also a responsibility to the guests! Xiaozhu also likes and cherishes the time spent with you and your family, and looks forward to seeing you next time! Xiaozhu is waiting for your return! Hotel Manager: Xiao Wang
Guest User
Deluxe Panoramic Twin Room
Stay Date Feb 2025
Family
6 Reviews
3.5/10
Posted on Mar 22, 2025
Room was dirty and very loud. Building on main road and there is no air con. When asked about turning it on they said only fan was available. We didn’t sleep one bit and had to force check out next day. They also lied about free gift and everywhere smells like smoke. An asthma persons worst nightmare.
Response from Property: Dear guest, thank you very much for choosing to stay here, and thank you very much for your affirmation of Xiaozhu's service. I am very sorry that Xiaozhu has brought you a bad experience in other places. Xiaozhu has already fed back your suggestions to the relevant departments. We will definitely make corrections. Thank you for your serious suggestions. I look forward to your experience again. We will definitely give you a perfect experience❤ I wish you a happy life! Hotel Manager: Xiao Wang
laihook
2-bed Room With View
Stay Date Mar 2025
Travel with friends
1 Reviews
6.0/10
Posted on Apr 13, 2025
Good stay at chengdu here come come come come come come come come
Response from Property: Dear guest, hello! Thank you very much for choosing to stay at Lai Zhu Jia Hotel Chengdu Chunxi Road Taikoo Li Branch. Thank you for taking the time out of your busy schedule to write a review for us. The hotel is 50 meters away from Metro Line 3 and Line 4 (City Second Hospital Station), which is very convenient for both travel and sightseeing! Making your stay comfortable is the service tenet of Xiao Zhu. Xiao Zhu will continue to work hard to improve and wish you a happy life! Hotel Manager: Zhang Zhang
Van Sang
Elegant Panoramic Double Room
Stay Date Jan 2025
Couples
1 Reviews
10.0/10
Outstanding
Posted on Feb 23, 2025
The hotel is very nice, the staffs are helpful
Response from Property: Hello, dear guests! Thank you very much for staying with us and leaving us this five-star praise despite your busy schedule. Your satisfaction is our honor and the driving force of our service. Your five-star praise is the living signboard of our hotel! We will continue to work hard and strive to do better in service, so as to win more customers' satisfaction and five-star praise! The development of Laizhu cannot be separated from your continued attention and support. We sincerely invite you to visit us again! I wish you and your family happiness and everything goes well! Hotel Manager: Ozawa
Freya
Boutique Room - With View (Double Bed)
Stay Date Mar 2025
Couples
7 Reviews
9.0/10
Great
Posted on Apr 27, 2025
It was a nice place to stay, with a very convenient and excellent Korean BBQ place downstairs.
The staff spoke no English, but were helpful.
The travel desk connected to the hotel however was incredibly unhelpful and wouldn’t let us book onto a trip because we weren’t Chinese. Totally understand the desire to only have Chinese speaking customers, however we were willing to pay for the convenience of transport and live without the commentary, but the man running it was incredibly dismissive and rude. Definitely book your trips through Trip.com instead!
Response from Property: 尊敬的客人您好,很抱歉給您帶來了不好的體驗,我們也和對面旅行社瞭解了一下情況,是因為他們公司主要接待的都是會中文的客人,主要他們也是怕在語言溝通上有差異,讓您在旅行過程中不能給你帶來更好的體驗。他們負責人也瞭解到了這個問題,後續他們公司也會在業務上加強培訓。
Anonymous User
Boutique Room - With View (Double Bed)
Stay Date Mar 2025
Couples
5 Reviews
5.0/10
Posted on Apr 8, 2025
The room had cigarrete smells, even being a non smoker room. The room had dirty and careless aspect, with a lot of dirt on windows. The staff are good.
Response from Property: Hello, dear guest! Thank you for taking the time out of your busy schedule to share your stay experience. During the days you stayed there, Chengdu happened to be hit by sandstorms. The hotel rooms were dusted every day, and some dust may have flowed in through the windows when they were opened for ventilation. We will continue to work hard to do better and win more recognition from our guests. Please believe that we have never stopped moving forward. We are willing to be your home when you come to stay at our hotel. We look forward to seeing you again.
Guest User
Elegant Panoramic Double Room
Stay Date Feb 2025
Family
1 Reviews
10.0/10
Outstanding
Posted on Mar 24, 2025
This hotel was fantastic, good location right next to the subway. Also, reception was super friendly and helpful, especially Qingqing. When I left they even gave me a really sweet gift! Very unexpected and a thoughtful gesture :)
Response from Property: 親愛的客人您好!非常感謝您的入住並在百忙中留此五星好評,您的滿意是我們的榮幸也是我們服務的源動力,您的五星好評是我們酒店的活招牌呢!我們一定會繼續努力,力爭在服務上做得更好,從而贏得更多親的十分滿意和五星好評!來住的發展離不開親的繼續關注與支持哦,我們誠邀您的再次光臨!祝願您闔家幸福,萬事順意!酒店主管:小王
Guest User
Elegant Panoramic Double Room
Stay Date Feb 2025
Couples
3 Reviews
10.0/10
Outstanding
Posted on Mar 25, 2025
Front desk service is good, environment is good and clean. 青青 provided good service.
Response from Property: 親愛的客人您好!非常感謝您費心的為我們做了滿分好評,感動不已鴨,有時候,一條好評,對我們來説意義非凡,它足以證明也肯定我們的努力付出,得到了認可!細細讀完客人您的點評,看到您的讚美,我們都樂的嘴都合不攏了呢,再次感謝感謝,也特別感恩遇到客人您, “君問歸期未有期”不知您何時再來,來住的小夥伴們非常期待您的再次光臨。 再次致謝! 酒店主管:小王
Kubytxl
Deluxe Panoramic Twin Room
Stay Date Jun 2024
Travel with friends
5 Reviews
5.0/10
Posted on Jul 24, 2024
The hotel is located quite a distance from Chunxi Road. The entrance is also a bit hard to find. Cleanliness is an issue. For the value of money, I would rather choose another hotel that is nearer.
Response from Property: Dear guest, thank you very much for choosing to stay here, and thank you very much for your affirmation of Xiaozhu's service. I am very sorry that Xiaozhu has brought you a bad experience in other places. Xiaozhu has already fed back your suggestions to the relevant departments. We will definitely make corrections. Thank you for your serious suggestions. I look forward to your experience again. We will definitely give you a perfect experience❤ I wish you a happy life! Hotel Manager: Huanhuan
kingean
2-bed Room With View
Stay Date Dec 2024
Travel with friends
4 Reviews
10.0/10
Outstanding
Posted on Jan 10, 2025
张张,小雨,小王giving good arrangement service. Hotel location very good. But the toilet cleaning not so good but acceptable.
Response from Property: Hello, dear guest! Thank you very much for taking the trouble to give us a full score praise. I am deeply touched. Sometimes, a good comment means a lot to us. It is enough to prove and affirm that our hard work has been recognized! After reading your comments carefully and seeing your praise, we are all so happy that we can't close our mouths. Thank you again, and we are especially grateful to meet you, the guest. "You ask when you will return, but there is no date." I don't know when you will come again. The friends who have stayed here are looking forward to your visit again. Thanks again! Hotel Manager: Zhang Zhang
Billy Bat
Boutique Room - With View (Double Bed)
Stay Date May 2024
Travel with friends
94 Reviews
7.5/10
Posted on Jul 2, 2024
Nice large room. Not too sure about how clean it is. The room was open when I went up and it had a strong smell of durian in the hallway and room. Odd that the TV turns on when you turn on the lights. The controls for the lights for the bathroom is located by the entrance making it very inconvenient.The bathroom floor was also had a puddle in it when I entered.
Response from Property: Dear guest, hello, the door of the hotel room is opened for ventilation, the room was very damp in the past two days. It's also to eliminate takeout or cigarette smells as quickly as possible. Power card plug in the TV lights will be lit together, this is the setting of all hotels are like this. There is durian smell in the corridor, which may be eaten by guests in other rooms. When cleaning and opening the door, the smell may come out. I don't know what kind of puddle you said, but the bathroom has two kinds of sinks, one is for convenient drainage and the other is non-slip. I'm sorry that I didn't explain it clearly and caused you a bad experience.
ktan12
Boutique Room - With View (Double Bed)
Stay Date Nov 2024
Couples
6 Reviews
9.0/10
Great
Posted on Dec 20, 2024
Stayed a night before we checked out early for a tour. Cigarette smell upon entering the room. The room is also dated. However, it is a good option for budget travellers.
Response from Property: 尊敬的客人,您好:首先感謝您在千萬家酒店中選擇我們,以及百忙之中對酒店做出的點評,此次入住給您造成的不便和不舒服的體驗,我們在這真誠的給您道歉。您的點評對我們非常重要,我們將會根據您的點評將進行修改意見發至到部門,改善我們的硬件設施並進行自我反思,提高服務質量。若您下次到成都,希望您再次預訂我們酒店,給我們一個當面向您道歉的機會。期待我們下一次的相遇!酒店主管:小雨
Yuki Han
Boutique Room - With View (Double Bed)
Stay Date May 2024
Solo travelers
9 Reviews
10.0/10
Outstanding
Posted on Jun 21, 2024
The hotel is really clean, and it’s near to IFS and 春熙路. Take to 市二医院地铁站 and leave from Exit B/C/D, which are closest to the hotel.
I would like to commend the hotel staffs. My items placed around the room were well respected by the cleaning crew, whilst frequently cleaning the room (changing clean towels, rolls, toiletry supplies..) The cleaning lady was very nice and friendly! 小王 from the reception was also very helpful when I had several enquiries, he kindly assisted. Greatly appreciate these hotel staffs for making the stay 10/10.
They only 1 washer and 1 dryer in Level 10, which you’ll need to take the lift to Level 9 and take the stairs up. Laundry powder is provided. :)
WiFi is speed is so-so.
Thank you for the great stay 来住酒店!
Response from Property: Dear guest, hello! Thank you for taking the time out of your busy schedule to share your stay experience and to nominate and encourage our partners. We will continue to work hard to do better and win more recognition from our guests. Please believe that we have never stopped moving forward. We are willing to be your home when you come to stay at our hotel. We look forward to seeing you again! Hotel Manager: Zhang Zhang
Guest User
Elegant Panoramic Double Room
Stay Date Nov 2024
Couples
14 Reviews
10.0/10
Outstanding
Posted on Dec 28, 2024
Location was excellent. Next to times square and metro station. Rooms has good view . Clean also
Response from Property: 親愛的客人您好!非常感謝您的入住並在百忙中留此五星好評,您的滿意是我們的榮幸也是我們服務的源動力,您的五星好評是我們酒店的活招牌呢!我們一定會繼續努力,力爭在服務上做得更好,從而贏得更多親的十分滿意和五星好評!來住的發展離不開親的繼續關注與支持哦,我們誠邀您的再次光臨!祝願您闔家幸福,萬事順意!酒店主管:小王
Gavin Travis
2-bed Room With View
Stay Date Apr 2024
Solo travelers
81 Reviews
10.0/10
Outstanding
Posted on Jun 1, 2024
Originally booked 2 nights in this hotel and my experience was amazing, so when I decided to extend my stay in Chengdu, it was a no-brainer to choose this gotel again, and thankfully, a room was available. The receptionists were so nice to offer me the same room despite booking a different one on the APP. The service is top notch and highly commend all the staff particularly the housekeeping lady who was very polite and sweet. I will always come back to this hotel!
Response from Property: Dear guest, hello! Thank you very much for your trouble to give us a full score praise. I am deeply moved. Sometimes, a good review means a lot to us. It is enough to prove and affirm our hard work and recognition! After reading your comments carefully and seeing your praise, we are all very happy. Thank you again, and I am especially grateful to meet you. "You ask when you will return, but there is no date." I don't know when you will come again. The friends who stay here are looking forward to your visit again. Thanks again! Hotel Manager: Huanhuan