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Diamond Hotel Guest Reviews
4.6/5
Very Good
310 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(310)
Positive reviews(296)
Reviews with photos/video(35)
Classy environment(38)
Friendly front desk staff(27)
Easy to get around(21)
Delicious breakfast(20)
Quiet & comfortable(14)
Perfect for business trips(7)
Would stay again(7)
Close to metro(6)
Negative reviews(14)
SHERWOOD "Woody"
Boutique Room (Double bed) (No window)
Checked in Jul 2024
Travel with friends
5 Reviews
2.2/5
Posted on Aug 26, 2024
I chose this hotel primarily for its proximity to the airport, as we were supposed to fly from Chengdu to Singapore. Unfortunately, we realized too late that we had booked it near the wrong airport, which was entirely our mistake. Despite this hiccup, the hotel staff were accommodating and offered us a room with a window since my friend is a smoker, while I tend to prioritize affordability and practicality in my hotel choices.
The hotel offers some nice amenities, including secure lockers and fast Wi-Fi, which I appreciated. However, there were a few areas that fell short. The bathroom was a bit dimly lit and didn’t seem as thoroughly cleaned as I would have expected. There was noticeable dust as well, which detracted from the overall experience.
While the low rate is attractive, I believe cleanliness and attention to detail should never be compromised, regardless of the price. As someone who operates a staycation business in the Philippines, I understand the importance of maintaining high standards to ensure guests have a pleasant stay. I hope the hotel takes this feedback to improve for future visitors.
Response from Property: Dear guests, thank you for your overall satisfaction with the hotel. Your affirmation is the best motivation for our work. We always remind ourselves to strive to maintain and safeguard the proper service level and provide customers with cost-effective products. Thank you for your company and suggestions on the road of hotel growth. We sincerely look forward to your visit at any time and continue to support us. I wish you happiness every day and a happy life!
mouhssine aramchi
Boutique Room (Double bed) (No window)
Checked in Jul 2023
Travel with friends
25 Reviews
4.7/5
Amazing
Posted on Aug 20, 2023
It’s very nice hotel. Clean quiet and nice location. Recommend to everyone
Response from Property: Dear guest, thank you for your overall satisfaction with the hotel. Your affirmation is the best motivation for our work. We always remind ourselves to strive to maintain and maintain the service level we deserve and provide customers with cost-effective products. Thank you for the hotel's growth. We are with you on the road, and we sincerely look forward to your visit at any time and your continued support. I wish you happiness every day and a happy life!
Wong Lock Weng
Boutique Room (Double bed) (No window)
Checked in Apr 2024
Solo travelers
8 Reviews
5.0/5
Outstanding
Posted on May 4, 2024
Service is excellent!
Response from Property: 尊敬的客人,感謝您對酒店整體的滿意,您的肯定是對我們工作最好的激勵,我們時刻提醒自己努力保持和維護應有的服務水準,為客户提供高性價比的品,感謝酒店成長的道路上有您的陪伴,我們真誠期待您的隨時光臨,並持續給予我們支持。順祝天天快樂,生活愉快!
Guest User
Boutique Room (Double bed) (No window)
Checked in Sep 2024
Other
1 Reviews
5.0/5
Outstanding
Posted on Oct 26, 2024
This hotel is really good, with good quality and low price. There is free tea in the hotel lobby. The staff are very enthusiastic and provide good service.
Original TextTranslated by Google
Response from Property: 感謝您對酒店整體的滿意,您的肯定是對我們工作最好的激勵,我們時刻提醒自己努力保持和維護應有的服務水準,為客户提供高性價比的品,感謝酒店成長的道路上有您的陪伴和建議,我們真誠期待您的隨時光臨,並持續給予我們支持。順祝天天快樂,生活愉快!
Guest User
Boutique Room (Double bed) (No window)
Checked in Sep 2024
Family
5 Reviews
5.0/5
Outstanding
Posted on Oct 13, 2024
The room was clean and comfortable. I stayed for two nights and there was a rich breakfast.
Original TextTranslated by Google
Response from Property: Thank you for your overall satisfaction with the hotel. Your affirmation is the best motivation for our work. We always remind ourselves to strive to maintain and safeguard the proper service level and provide customers with cost-effective products. Thank you for your company and suggestions on the road of hotel growth. We sincerely look forward to your visit at any time and continue to support us. I wish you happiness every day and a happy life!
Guest User
Boutique Room (Double bed) (No window)
Checked in Aug 2024
Business travelers
2 Reviews
0.6/5
Posted on Sep 29, 2024
The room is not clean. There is a musty smell as soon as you enter the room. It is very damp. I don't know if it is the bed itself or the bedding. After living here, I got a lot of red and swollen lumps on my body, and they didn't heal for a long time. So I'm here to comment on it. Please be careful when staying here.
Original TextTranslated by Google
Response from Property: Thank you for your overall satisfaction with the hotel. Your affirmation is the best incentive for our work. We always remind ourselves to strive to maintain and maintain the service standards we deserve and provide customers with cost-effective products. Thank you for having you on the road to the hotel's growth. For your company and advice, we sincerely look forward to your visit at any time and your continued support. I wish you happiness every day and a happy life!
Anonymous User
Boutique Room (Double bed) (No window)
Checked in Jul 2024
Family
2 Reviews
5.0/5
Outstanding
Posted on Aug 30, 2024
The ratings are pretty high. I usually book hotels based on the ratings. I'm not disappointed. The price is good, and the front desk is patient. It's pretty good. The environment is also very good👍
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your overall satisfaction with the hotel. Your affirmation is the best motivation for our work. We always remind ourselves to strive to maintain and safeguard the proper service level and provide customers with cost-effective products. Thank you for your company and suggestions on the road of hotel growth. We sincerely look forward to your visit at any time and continue to support us. I wish you happiness every day and a happy life!
Guest User
Boutique Room (Double bed) (No window)
Checked in Jul 2024
Solo travelers
8 Reviews
5.0/5
Outstanding
Posted on Sep 7, 2024
I happened to be having dinner at the Kidney Restaurant next door. After dinner, I went to the hotel to ask if there was a room. The lady at the front desk was super welcoming. I tried staying there for a while and was quite amazed. I will stay there again next time!
Original TextTranslated by Google
Response from Property: 尊敬的客人,感謝您對酒店整體的滿意,您的肯定是對我們工作最好的激勵,我們時刻提醒自己努力保持和維護應有的服務水準,為客户提供高性價比的品,感謝酒店成長的道路上有您的陪伴和建議,我們真誠期待您的隨時光臨,並持續給予我們支持。順祝天天快樂,生活愉快!
Guest User
Boutique Room (Double bed) (No window)
Checked in Jun 2024
Couples
11 Reviews
5.0/5
Outstanding
Posted on Jul 28, 2024
Facilities: Complete
Sanitation: Good
Environment: OK, sound insulation can be improved
Service: Very good
Original TextTranslated by Google
Response from Property: 尊敬的客人,感謝您對酒店整體的滿意,您的肯定是對我們工作最好的激勵,我們時刻提醒自己努力保持和維護應有的服務水準,為客户提供高性價比的品,感謝酒店成長的道路上有您的陪伴和建議,我們真誠期待您的隨時光臨,並持續給予我們支持。順祝天天快樂,生活愉快!
Guest User
Boutique Room (Double bed) (No window)
Checked in Jun 2024
Solo travelers
2 Reviews
5.0/5
Outstanding
Posted on Jul 13, 2024
It was my first time staying here, and the experience was very good. The service of the ladies at the front desk was warm and considerate. The room layout was very good, making people feel comfortable and clean. It was close to the subway and the transportation was very convenient. It is worth recommending! !
Original TextTranslated by Google
Response from Property: 尊敬的客人,感謝您對酒店整體的滿意,您的肯定是對我們工作最好的激勵,我們時刻提醒自己努力保持和維護應有的服務水準,為客户提供高性價比的品,感謝酒店成長的道路上有您的陪伴和建議,我們真誠期待您的隨時光臨,並持續給予我們支持。順祝天天快樂,生活愉快!
來自香港旅客
Boutique Room (Double bed) (No window)
Checked in Feb 2024
Solo travelers
19 Reviews
5.0/5
Outstanding
Posted on Apr 26, 2024
The hotel is very clean and the environment is very good.
The front desk staff was very enthusiastic and checked in quickly.
Still superior. Near the bus station. Can walk to the subway station
Overall, I was very satisfied with the entire stay.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your overall satisfaction with the hotel. Your affirmation is the best motivation for our work. We always remind ourselves to strive to maintain and safeguard the proper service level and provide customers with cost-effective products. Thank you for your company on the road of hotel growth. We sincerely look forward to your visit at any time and continue to support us. I wish you happiness every day and a happy life!
Guest User
Boutique Room (Double bed) (No window)
Checked in Feb 2024
Booked for others
2 Reviews
5.0/5
Outstanding
Posted on Mar 23, 2024
When I came to Chengdu, my friend lived nearby. The hotel recommended by my friend was quite good and it was quite quiet at night.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your overall satisfaction with the hotel. Your affirmation is the best motivation for our work. We always remind ourselves to strive to maintain and maintain the service level we deserve and provide customers with cost-effective products. Thank you for the hotel's growth. We are with you on the road, and we sincerely look forward to your visit at any time and your continued support. I wish you happiness every day and a happy life!
Guest User
Boutique Room (Double bed) (No window)
Checked in Feb 2024
Couples
1 Reviews
5.0/5
Outstanding
Posted on Mar 21, 2024
I came to Chengdu with my boyfriend. I saw on the Internet that this hotel is quite close to the airport. I tried it with a try. I was quite satisfied with the room. It was very clean and the decoration style was very warm. I liked it very much.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your overall satisfaction with the hotel. Your affirmation is the best motivation for our work. We always remind ourselves to strive to maintain and maintain the service level we deserve and provide customers with cost-effective products. Thank you for the hotel's growth. We are with you on the road, and we sincerely look forward to your visit at any time and your continued support. I wish you happiness every day and a happy life!
Guest User
Boutique Room (Double bed) (No window)
Checked in Jul 2024
Solo travelers
11 Reviews
5.0/5
Outstanding
Posted on Sep 1, 2024
It's a very nice hotel, clean, spacious. I went there for breakfast but unfortunately I didn't get to eat it haha. It's cost-effective. The dry and wet separation bathroom is very good. The front desk is also enthusiastic.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your overall satisfaction with the hotel. Your affirmation is the best motivation for our work. We always remind ourselves to strive to maintain and safeguard the proper service level and provide customers with cost-effective products. Thank you for your company and suggestions on the road of hotel growth. We sincerely look forward to your visit at any time and continue to support us. I wish you happiness every day and a happy life!
Guest User
Boutique Room (Double bed) (No window)
Checked in Jul 2024
Travel with friends
5 Reviews
5.0/5
Outstanding
Posted on Aug 18, 2024
I came to Chengdu with my friends and found this hotel on Ctrip. The front desk lady was very enthusiastic. We stayed in a deluxe king-size room. The room was very clean, with windows for ventilation, good air, and complete disposable supplies. Every day, there was an auntie who cleaned the room. The auntie was also very enthusiastic. When we asked about the washing machine, she took the initiative to take us there. The hotel is near the subway station and the transportation is very convenient.
Original TextTranslated by Google
Response from Property: 尊敬的客人,感謝您對酒店整體的滿意,您的肯定是對我們工作最好的激勵,我們時刻提醒自己努力保持和維護應有的服務水準,為客户提供高性價比的品,感謝酒店成長的道路上有您的陪伴和建議,我們真誠期待您的隨時光臨,並持續給予我們支持。順祝天天快樂,生活愉快!