Holiday Inn Express Chengdu Wuhou New City

Reviews of Holiday Inn Express Chengdu Wuhou New City

Holiday Inn Express Chengdu Wuhou New City

No.188 Wuke West 2nd Road, Wuhou District, Chengdu, Sichuan, ChinaSee Hotel Details
Holiday Inn Express Chengdu Wuhou New City
Holiday Inn Express Chengdu Wuhou New CityHoliday Inn Express Chengdu Wuhou New CityHoliday Inn Express Chengdu Wuhou New City
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Guest Reviews

9.3/10
Very Good
1478 Reviews
Verified reviews
Location9.2
Amenities9.3
Service9.4
Cleanliness9.4
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All reviews(1478)
Positive reviews(1452)
Reviews with photos/video(129)
Friendly front desk staff(298)
Delicious breakfast(266)
Convenient parking(62)
Many amenities(58)
Close to airport(46)
Delicious buffet(26)
Well designed(21)
Good Internet(6)
Negative reviews(26)
One n Only
Superior Queen Room
Stay Date Apr 2025
Solo travelers
213 Reviews
10.0/10
Outstanding
Posted on May 19, 2025
Very good hotel good breakfast nice friendly staff, upgrade to better room, many big shopping malls near by with good food
Satit
Superior Queen Room
Stay Date Apr 2025
Couples
11 Reviews
9.0/10
Great
Posted on May 13, 2025
Overall this hotel is good , room perfect , breakfast is alright , good coffee , reception is also nice. Although the location is not in the city center , it take about 25 min. but the taxi fare is just 25 yuans. The room rate is pretty much lower than in the city center. So we chose this hotel and we are satisfied
Response from Property: Dear guest, hello! Our entire team was very encouraged when we saw your sharing of your stay experience! 🌞 The "freshly ground coffee for breakfast", "warm service at the front desk" and "cost-effective room types" you mentioned carefully are exactly the "small but certain happiness" experience we strive to create - not blindly pursuing luxury, but using sincere hospitality and detail quality to make every guest feel "worth the money and warm living". Your objective description of the location and transportation (25 minutes by car/25 yuan fare) also provides us with a valuable guest perspective! It will help more guests like you to easily plan their itineraries and enjoy a leisurely vacation "away from the hustle and bustle but not losing convenience".
Iseb
Superior Queen Room
Stay Date Dec 2024
Solo travelers
11 Reviews
9.5/10
Amazing
Posted on Feb 3, 2025
The hotel is really nice and comfortable! The room is spacious and clean! I wouldn’t point nothing negative about the hotel, as it’s one if the best for sure. But I would give one advice,in case the hotel really cares about the reviews here. The reception staff is the first impression the guests get when they go in and out of a hotel. It doesn’t cost that much for them to welcome the guests and great them when they leave. “Welcome and goodbye “ instead of 嗯嗯
Response from Property: Dear guest: Thank you for choosing to stay in our hotel and sharing your stay experience. We are very happy to know that you are satisfied with the comfort of the hotel, the spaciousness and cleanliness of the room, which is the greatest affirmation of our work. We apologize for the service problem of the reception staff you mentioned. Your feedback is very important to us. We will immediately strengthen staff training to ensure that every guest can feel warm and professional service when checking in and out. We sincerely hope that you can give us a chance to provide you with a better stay experience in the future. If you come again, we will do our best to provide you with better service, including improved reception service. Thank you for your understanding and support!
Guest User
Superior Queen Room
Stay Date Dec 2024
Family
1 Reviews
9.5/10
Amazing
Posted on Jan 27, 2025
Room and bath room cleanliness is  perfect up to my expectation . Except the breakfast need to improve .. 😉
Response from Property: 尊敬的客人：感謝您選擇入住我們酒店並分享您的入住體驗。我們非常高興得知您對房間和浴室的清潔度感到滿意，這是對我們工作的最大肯定。關於您提到的早餐需要改進的問題，我們深表歉意。您的反饋對我們非常重要，我們會立即與餐飲團隊溝通，分析問題所在，並採取改進措施，確保為客人提供更優質的早餐體驗。我們真誠希望您能給我們一次機會，讓我們在未來為您提供更優質的入住體驗。如果您再次光臨，我們將竭盡全力為您提供更好的服務，包括改進後的早餐體驗。感謝您的理解與支持！
Guest User
Superior Queen Room
Stay Date Jun 2024
Solo travelers
6 Reviews
10.0/10
Outstanding
Posted on Jul 2, 2024
Excellent 👍
Response from Property: When I met you, my love was overwhelming, and everything in the world seemed romantic and heart-warming! As a boutique business hotel managed by InterContinental Hotels Group, every staff member of Xiaozhi is enthusiastic and dedicated, providing guests with responsive and professional services. At the same time, Xiaozhi has carefully prepared a clean and tidy accommodation environment for you, aiming to relieve your fatigue and bring you full energy. Each room at Xiaozhijia includes a nutritious and rich breakfast, which includes traditional Chinese noodles, porridge, bread, eggs, seasonal fruits, as well as Western vegetable salads, seasonal dishes and freshly ground coffee, especially local specialty noodles and handmade wontons, which will make you feel energetic to start a new day. Looking forward to a better meeting next time, I wish you a happy life! Holiday Inn Express Guest Care Team
Sandra
Superior 2-bed Room
Stay Date Aug 2024
Travel with friends
3 Reviews
8.0/10
Very Good
Posted on Sep 19, 2024
it was pretty clean and good for the price!
Response from Property: When I met you, my love was overwhelming, and everything in the world seemed romantic and heart-warming! As a boutique business hotel managed by InterContinental Hotels Group, every staff member of Xiaozhi is enthusiastic and dedicated, providing guests with responsive and professional services. At the same time, Xiaozhi has carefully prepared a clean and tidy accommodation environment for you, aiming to relieve your fatigue and bring you full energy. Each room at Xiaozhijia includes a nutritious and rich breakfast, which includes traditional Chinese noodles, porridge, bread, eggs, seasonal fruits, as well as Western vegetable salads, seasonal dishes and freshly ground coffee, especially local specialty noodles and handmade wontons, which will make you feel energetic to start a new day. Looking forward to a better meeting next time, I wish you a happy life! Holiday Inn Express Guest Care Team
ma-tei
Deluxe Queen Room
Stay Date Apr 2023
Solo travelers
3 Reviews
10.0/10
Outstanding
Posted on May 13, 2023
This is a very humane service hotel, hotel staff can communicate with me very well, check-in is smooth，Shawn, the front desk employee, was very considerate and helped me order takeout with my mobile phone, which was delivered to the door by a robot, which was very interesting. emma YY, who greeted me every time we met, was very cute and made me feel at home. The hotel also provided free self-service laundry and paid delivery, and breakfast buffet, which was very nice.This will be my first choice in Chengdu next time.
Response from Property: When I meet you, my love surges, and everything in the world becomes romantic! As a boutique business hotel managed by the InterContinental Group, every staff member at Xiaozhi is enthusiastic and dedicated, providing guests with professional services that respond to their needs. At the same time, the clean and tidy accommodation environment is carefully prepared for you by Xiaozhi, aiming to relieve you of fatigue and bring you full energy. Each room at Xiaozhijia includes a nutritious breakfast, which not only includes traditional Chinese pastries, porridge, bread, eggs, seasonal fruits, but also Western vegetable salads, seasonal dishes, and freshly ground coffee. , especially local specialty noodles, handmade noodles, etc., which will make you feel energetic to start a new day. Looking forward to a better encounter next time, I wish you a happy life! Holiday Inn Express Guest Care Team
Guest User
Deluxe 2-bed Room
Stay Date Aug 2023
Solo travelers
10 Reviews
9.5/10
Amazing
Posted on Sep 23, 2023
I really enjoyed my stay here. It is very quiet at night and the room was comfortable and spotlessly clean. I slept even better than I do in my own bed! Breakfast was great and the staff was delightful. I also really appreciated the free laundry room. The location is a little far from the Metro station and there aren’t many restaurants nearby, but there is a convenience store next door and since ordering food delivery is fast and easy in China, it wasn’t really a problem. I would definitely stay here again.
Response from Property: Dear guests, I am very happy that you can spend a relaxing and enjoyable time here, Ash is like facing the rising sun, full of vitality. "Think about what you think, be anxious about what you are anxious about" is the tenet of Xiaozhi service, in Xiaozhijia, no matter what problems you encounter, you are welcome to contact us at any time, Xiaozhi will uphold the concept of humanized service, and do our best to serve you. We welcome you to come often and wish you a pleasant trip!
German
Standard Queen room
Stay Date Dec 2022
Business travelers
10 Reviews
10.0/10
Outstanding
Posted on Jan 12, 2023
Very Nice! Great staff! Thanks to Shawn for assistance
Response from Property: When I meet you, my love surges, and everything in the world becomes romantic! As a boutique business hotel managed by the InterContinental Group, every staff member at Xiaozhi is enthusiastic and dedicated, providing guests with professional services that respond to their needs. At the same time, the clean and tidy accommodation environment is carefully prepared for you by Xiaozhi, aiming to relieve you of fatigue and bring you full energy. Each room at Xiaozhijia includes a nutritious breakfast, which not only includes traditional Chinese pastries, porridge, bread, eggs, seasonal fruits, but also Western vegetable salads, seasonal dishes, and freshly ground coffee. , especially local specialty noodles, handmade noodles, etc., which will make you feel energetic to start a new day. Looking forward to a better encounter next time, I wish you a happy life! Holiday Inn Express Guest Care Team
Guest User
Standard Queen room
Stay Date Dec 2022
Business travelers
1 Reviews
10.0/10
Outstanding
Posted on Jan 16, 2023
Very good!
Response from Property: 親愛的賓客您好，很開心您能夠在此度過輕鬆愉快的旅途時光，小智猶如迎着初升的太陽，充滿了朝氣蓬勃的活力。“想您所想，急您所急”是小智服務的宗旨，在小智家，無論遇到什麼問題，隨時歡迎您聯繫我們，小智會秉承人性化服務的理念，竭盡所能為您服務。歡迎您常來哦，祝您旅途愉快！智選假日賓客關懷團隊
Guest User
Superior Queen Room
Stay Date Apr 2025
Business travelers
1 Reviews
10.0/10
Outstanding
Posted on May 18, 2025
I chose this hotel for this trip, and it really exceeded my expectations! From check-in to check-out, every detail makes people feel warm. In particular, the service of the lady at the front desk was super good and attentive. She introduced the hotel's facilities and took the initiative to recommend nearby delicacies. It was really delicious! The bedding was very soft and I slept soundly. I will definitely stay here next time!
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Response from Property: Dear guest, hello! Thank you for choosing to stay in our hotel and taking the time to share such a thoughtful evaluation! Your recognition is the greatest encouragement to us. We are very happy to bring you an experience beyond your expectations! I am very happy to know that you like the front desk service. The ladies have been committed to providing thoughtful and thoughtful help to every guest. Your affirmation will make them more motivated~ We are also very pleased that the comfort of the bedding can be recognized by you. After all, high-quality sleep is an indispensable enjoyment during the journey! What surprised us even more is that you like the food we recommended. It seems that we can discover more hidden local delicacies for you next time! I sincerely look forward to your visit again and wish you a smooth journey and a happy life!
Guest User
Superior Queen Room
Stay Date Apr 2025
Business travelers
2 Reviews
8.5/10
Very Good
Posted on May 17, 2025
The location of this hotel is OK, the room is large, the power sockets are reasonably set, the mattress, quilt, and pillow are very good, and the sleep is very comfortable. The hotel price is reasonable, the front desk service is good (YUUKI), and the hotel is especially suitable for tourists. Business stay suggestions: 1. The bathroom shower room and washbasin are separated by the toilet. After showering, go barefoot from the floor towel to the washbasin. 2. The large wardrobe should be supplemented with a small safe and pajamas 3. The fire and first aid kits should be placed in the large wardrobe, which is the easiest to see and get 4. The breakfast is a bit simple
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Guest User
Superior Queen Room
Stay Date Apr 2025
Couples
4 Reviews
10.0/10
Outstanding
Posted on May 18, 2025
I was really attracted by the details of this hotel! The room was clean and tidy, the bedding was soft and comfortable, and the shower had a huge water flow. The front desk lady was very enthusiastic, the bedside had a socket interface which was very convenient, and the room had a very fast Internet speed. I also received a souvenir when I checked out, which was a great sense of ceremony. It is definitely a treasure hotel worth visiting many times!
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Response from Property: Dear guest, hello! Thank you for choosing to stay in our hotel and sharing such a detailed stay experience with your heart! Your satisfaction is our greatest motivation. We are honored to bring you clean and comfortable rooms, convenient facilities and warm service. We will continue to maintain the details of bedding, shower and Internet speed; the caring service of the front desk buddies will definitely be conveyed to them, and I believe they will be very happy~ Although the souvenirs are small, they are our thoughts, and we look forward to adding some warmth to your journey. Sincerely look forward to your visit again, I wish you a happy life and a smooth journey!
Guest User
Superior Queen Room
Stay Date Apr 2025
Solo travelers
1 Reviews
10.0/10
Outstanding
Posted on May 10, 2025
When I first arrived at the hotel, the lady at the front desk noticed that I was traveling alone. She chatted with me very enthusiastically and helped me plan the travel route in detail, and recommended attractions and restaurants suitable for one person. As soon as I entered the lobby, I saw a quiet reading corner and a rest area full of artistic atmosphere. When I was reading in the reading corner at night, the lady also thoughtfully brought a cup of hot water. This solo trip became safe and beautiful because of the company of Holiday Inn Express. It is especially suitable for friends who travel alone, highly recommended!
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Response from Property: Dear guests, hello! Our entire team is delighted to see you share your stay experience in such detail! Solo travel time is precious. Being able to make you feel "safe and happy" through our services is the greatest affirmation for us. The details you mentioned make us feel warm - whether it is the solo travel guide customized for you by the front desk colleagues, the immersive atmosphere of the reading corner in the lobby, or the cup of hot water at the right time, they are all the embodiment of our "treating each other with heart". As you said, we always hope to create a "temporary home" for solo travelers that is both free and safe. Your strong recommendation is our motivation to continue to improve. We look forward to meeting you next time and accompanying you to explore new corners of this city with our sincere service again! May your journey always be filled with surprises
Guest User
Superior Queen Room
Stay Date Apr 2025
Business travelers
1 Reviews
10.0/10
Outstanding
Posted on May 10, 2025
The hotel staff called us in advance to ask about our check-in preferences. When we heard that we drove, they told us that the parking lot was free and the exact location of the parking lot, so that we could check in more quickly without having to find the parking lot entrance. Because I have poor sleep quality and need a quiet environment, the front desk lady arranged a room on the middle floor for me. It was very quiet to sleep at night and the bedding was very comfortable.
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Response from Property: Dear guests, hello! Thank you for choosing to stay in our hotel and taking the time to share your experience! We are very pleased to learn that you were satisfied with your stay, especially that our services brought you convenience and comfort. Communicating your check-in requirements in advance is to ensure that you can enjoy more considerate service. We are glad that the parking lot instructions provide you with convenience. At the same time, we are fully aware of the importance of sleep quality during travel, and it is our honor to arrange a suitable room for your quiet needs. Your recognition is a great encouragement to our team, especially the efforts of our front desk colleagues have been affirmed by you! We look forward to seeing you again. We will continue to provide you with warm and thoughtful service and a comfortable accommodation environment to bring you more wonderful experiences! I wish you a happy life and safe journey!