Reviews of Tivoli Chengdu at Cultural Heritage Park

Response from Property: Dear guest, thank you for choosing to stay at the Tivoli Chengdu at Cultural Heritage Park. We are honored to see that you appreciate the hotel's environment and services and we will continue to provide high-quality service. We are also grateful that you have shared your liking with everyone. We look forward to welcoming you and your daughter back to the Tivoli Hotel. Best wishes~

Response from Property: Warm greetings from Tivoli Chengdu at Cultural Heritage Park! We are honored to see you give us full marks for our service and environment! We are grateful for your full support and love for the hotel, and we will continue to maintain high quality and excellent standards of customer service, and do our best to create a comfortable and cozy stay for every guest, the hotel sincerely look forward to your arrival again! Wish you a happy life!

Response from Property: Dear guest, WelcomeHome～Thank you for choosing to stay at oaks Chengdu at Cultural Heritage Park. We are honored to receive your recognition for our services and facilities. The apartment is located in the Chengdu Intangible Cultural Heritage Expo Park and is a 2-minute walk to Metro Line 4. It is only 12 kilometers away from Shuangliu Airport and has convenient transportation; We look forward to your next visit and wish you a pleasant journey～

Response from Property: Warm greetings from Oaks Chengdu at Cultural Heritage Park! We are honored to see you give us full marks for our service and environment! We are grateful for your full support and love for the hotel, and we will continue to maintain high quality and excellent standards of customer service, and do our best to create a comfortable and cozy stay for every guest, the hotel sincerely look forward to your arrival again! Wish you a happy life!

Response from Property: Dear guests, hello! A greeting from Chengdu Intangible Cultural Heritage Expo Tivoli Hotel! We are honored to see the praise you have given us! Thank you for your full support and love for the hotel. We will continue to maintain high-quality and excellent guest service standards and strive to create a comfortable and warm stay experience for every guest. The hotel sincerely looks forward to your visit again! wish you a happy life!

Response from Property: 尊敬的客人：您好！非常感謝您選擇入住我們酒店並分享這次愉快的體驗！您對前台小羅經理的認可讓我們倍感榮幸。我們始終相信，專業且有温度的服務是連接客人與酒店的橋樑，小羅經理用真誠和細心為您打造了舒適的入住氛圍，這正是我們一直倡導的服務理念。您提到的 “自然舒服” 是對我們服務最高的褒獎，我們會將您的肯定傳達給她，相信這會成為她繼續用心服務的動力。很高興這次入住能讓您感受到我們的用心，酒店全體員工也會以此為激勵，持續提升細節品質，為每一位客人帶來更温馨的入住體驗。期待未來能再次為您服務，祝您生活愉快，萬事順遂！

Response from Property: 尊敬的客人：您好！非常感謝您選擇入住我們酒店，並分享這段温暖的評價！您對房間整潔度與浴缸氛圍感的認可，讓我們倍感榮幸 —— 每一處細節的用心佈置，都是為了讓客人在旅途中感受到家一般的舒適與格調。得知前台 Rora 和 Lily 的服務為您留下了深刻印象，我們更是深受鼓舞，她們一定會很高興自己的熱情與專業能為您的入住體驗加分！水療服務一直是我們引以為傲的特色之一，專業的技師與靜謐的環境，相信能為您和朋友帶來身心的深度放鬆。我們已備好貼心服務，期待您下次攜友而至，解鎖更多美好體驗！再次感謝您的好評，您的支持是我們不斷前行的動力。祝您生活愉快，期待與您重逢！

Response from Property: Dear guests, hello! Thank you very much for choosing our hotel and sharing your stay experience! We are sincerely glad that you have spoken highly of the hotel's environment, transportation convenience and room facilities. The guy at the front desk upgraded your suite to give you a more spacious and comfortable space. This is the special surprise we strive to bring to every guest. We are very pleased to learn that the room is modern and warm, the view outside the window is pleasant, the bedding is comfortable, the shower water pressure is satisfactory, and the warm service of the cleaning team is also recognized by you. We have noted the issue of insufficient food replenishment during breakfast hours when customer traffic is high, and will immediately strengthen management and coordination to ensure a quick response in the future to provide guests with a consistent, high-quality dining experience. Thank you again for your praise. Your support is the driving force for our progress. We look forward to seeing you again, and we will continue to create a more perfect stay for you!

Response from Property: Dear guests, hello! Thank you very much for choosing Tivoli Hotel and sharing such a wonderful stay experience! We originated from Portugal and have always upheld the brand's high standards for quality and service. We are glad that the hotel's grand appearance and clean rooms satisfy you. Xiaobai and Kevin at the front desk can provide you with considerate service, upgrade your room type for free and provide breakfast. This is the warmth and care we hope to convey to every guest. We are delighted to know that you had a pampering time at Anantara spa and fell asleep in comfort. Your recommendation is the greatest recognition for us. Tivoli Hotel looks forward to serving you again and hopes that every stay of yours in the future will be equally wonderful!

Response from Property: 尊敬的客人：您好！收到您的好評，我們滿心歡喜，感謝您的認可與支持！酒店一直努力為賓客營造便利無憂的入住體驗，停車場寬敞便捷，就是希望能為自駕前來的您省卻停車煩惱。前台 Eric、Ivy、Luna 為能得到您的誇讚開心不已，他們始終秉持熱忱服務的理念，為客人升級房型，衹為給您帶來更多驚喜。房間乾淨、安靜，隔音良好，舒適床鋪助您酣甜入夢，這些都是我們為您打造温馨棲息之所的用心之處。價格實惠、停車免費，我們致力於在各方面為客人提供高性價比的選擇。您的滿意是我們前行的動力，期待您再次下榻，我們將為您續寫美好旅程！

Response from Property: Dear guest, thank you very much for your compliments to our hotel! We are all very encouraged by your recognition. We have been committed to creating an elegant and comfortable environment, taking good care of the green plants in the park, cleaning the guest rooms carefully, and providing guests with a quality experience. I am glad that these are to your liking. I am especially happy that the service of Yuki at the front desk has surprised you, and we will give her praise and encouragement. We are deeply sorry for the lack of food in the surrounding area. However, as you said, the hotel has convenient transportation and can quickly reach the food gathering places in various parts of the city by subway. We have also prepared a detailed food map for guests' reference. I look forward to meeting you again and providing you with more perfect service!

Response from Property: Dear guests, hello! Thank you very much for choosing to stay in our hotel and giving us such a high evaluation! We are sincerely pleased to learn that you are satisfied with the hotel's location, room facilities and the services of our staff. Especially Roc in the front office got a special compliment from you, which is a huge encouragement to us. We have been committed to providing every guest with a convenient, comfortable and warm stay experience. Your satisfaction is the greatest affirmation for us. The hotel's new facilities and clean environment are the result of our team's careful maintenance; and the staff's warm and thoughtful service is the commitment we always adhere to. Your recognition will motivate us to keep pursuing excellence and continuously improve our service quality. We look forward to your visit again. We will serve you wholeheartedly and make you feel the warmth and comfort of home every time you stay. I wish you a happy life and all the best!

Response from Property: Dear guest, hello! Thank you very much for your evaluation of our hotel. We are so happy to receive your recognition of the parent-child room and service attitude. At the same time, we are also very grateful for pointing out our shortcomings. We have written down the problems you mentioned about breakfast, welcome fruit, public areas and parent-child activities. With the improvement of the children's playground, the selection of dishes, the quality of fruits, the optimization of public areas and parent-child activities will continue to be improved and upgraded. We are determined to let every guest who stays in the hotel feel our dedication and efforts, especially parent-child families like you with babies. We look forward to your visit again to witness our growth and progress.

Response from Property: Dear guest: Thank you very much for your high evaluation of our hotel! We are honored to know that you and your children had a pleasant holiday in our hotel. Summer was also very happy to hear your praise for her. We have always been committed to providing thoughtful and considerate services to every guest. We are also very pleased to see that the children like the children's products we sent. Our infrastructure such as swimming pools, gyms and table tennis rooms are designed to allow guests to relax and enjoy during their vacation. I am glad that these facilities can add fun to your vacation. We are also proud to be a treasure hotel around Chengdu. We will continue to work hard to continuously improve the quality of service and facilities. Look forward to your next visit! Thank you again for your support and praise!