CYNN HOTEL --Xanadu Hotel-Chinese First Han&Tang Dynasty Culture-themed hotel

3rd time staying at this hotel for work. Staff are polite and helpful. The only issue is that the walkway is very dark,, and I prefer to stay near the lift lobby.

Great hotel, staff very nice, very nice rooms and breakfast

This was the event for me so I decided to stay here but prolly my last time. even though this is 5-star, I did not feel the service lived up to expectation. The room and facilities were nice but the service was a big issue for me. When I arrived at the hotel, the bellboy asked me to move my luggage myself to the lobby, whereas other hotels, even 4-star, would have such services. The reception did not look like a proper reception, it was exactly like a office - with a long desk and computers and phones and wires running all over the place. There was also no obvious queueing system, so i did not know where to go or who to approach. When it was "my turn", the service i received was sub-par, and she accidentally gave me someone else's receipt. Later i realized that there is always a young lady standing at main entrance, and her seeming only role is to nod at people that walks in, and gestures at people who goes out. Recalling my experience on day 1, replacing her with someone who can actually help guests with their luggage would be a much more meaningful use of manpower.

A very nice hotel in central Chengdu, very easy to get a Didi ride to anywhere. It is 10 minutes' walk to the nearest metro station. Good food and massage places within the same walking distance. Room is very good with a nice bathtub and comfortable beds. Truly 5 stars. Tip: don't bother about the free gifts trip.com provides, e.g. hanfu photography, it is a marketing gimmick you can't claim it unless you spend more money.