Fuxian Lake Dolphin Bay Hotel (Cambrian Town Flagship Store)

The parent-child room is arranged with a computer room roof, and the check-in experience is poor

The hotel environment is okay, but the service is not good. There are places for children to play for free, but the hotel didn't remind them. As a result, our children paid for the paid play facilities on the 8th floor, wasting more than 200 yuan in vain. Moreover, the paid area is not as good as the free area. I am really speechless and strongly request the hotel to refund the fee.

Picture 1 and Picture 2 are the playground on the eighth floor, which requires an additional fee, 88 for a child. After buying the tickets, I saw another customer brought three children, and the price of the three children was directly reduced by one-third. It can only be said that it is more cost-effective to have more people, so why don't you make a list for us. The buffet seems to be not cost-effective, and the food upstairs on May Day only has set meals. Here comes the important point, I brought a ring and left it in the guest room and forgot to take it away. I didn’t take it out at all. The hotel said no, and it was a female receptionist who answered the phone with a very bad attitude.

Before I went to Chengjiang, I always lived in Hilton. I heard that the surrounding area of ​​the Dolphin Bay Hotel is almost under construction. This time I want to take my children to experience it. As a result, I was very dissatisfied with the phone communication. Because I booked two rooms, I called the front desk in advance to ask if I could arrange two adjacent rooms to take care of the children. As a result, the girl at the front desk said ridiculously that their hotel stipulates that they cannot choose rooms in advance, and they can only be booked at the front desk. I just want to ask which of your hotels cannot meet such small requests from guests. Especially parent-child hotels. It is definitely more convenient to live next door with your family. Secondly, why do you have to check in at three o'clock? Everyone takes their children out to play, and they want to rest in the hotel during the afternoon nap. You check in late and check out early. It's really a shop bully. I spent money to take the children to see the dolphin show. After queuing up to see it, I was really disappointed. Low doesn't work. A group of staff just didn't see the money. It feels like making money by fooling children's innocence. In the hotel's supporting play area, I feel that except for the swimming pool, there is no charge, and everything needs secondary consumption. The key is to feel that it is not worth the price. The hotel is on the mountain, which is convenient for me to drive out of the hotel to purchase. Some tourists who do not come by car want more shuttle buses, otherwise it will be inconvenient for them to eat and buy things. As a small family hotel in Fuxian Lake, Kunming and its surrounding areas will choose to spend weekends in summer. It can’t just rely on the hotel’s various appearance and hardware to attract people, but needs to improve soft services and supporting facilities. Especially the front desk staff, don't drag me like a ****. You have to understand that you work in a hotel, and the people who pay you are the guests who come to the hotel.

Service: It's too bad. If you don't have breakfast next to you, it's not right to eat breakfast. If you have breakfast next to you, who would go to your place to eat? If you don't go all the way to a room, you can't have breakfast. The breakfast is not very good, and whoever goes without children