Guest User
February 21, 2024
As a long-term customer of Ctrip, I have rarely given bad reviews to hotels. The hotel I stayed in this time was the worst hotel I encountered during my free travel for more than a month. I post this in the hope that future friends will consider it carefully when booking. I also hope that Ctrip will try to mislead your customers by using these 4 stars.
1. First of all, it shows 4 stars on Ctrip, and it is also named Kyriad Hotel. It has at least two or three elevators with Lavande Hotel, Vienna International Hotel, etc., and they are only marked with 3 stars. Comparatively, I think it is not bad. Unexpectedly, when I arrived, I found that the store had a very small front desk, a very small "lobby" with only one elevator, and the parking lot was in a dilapidated community behind the hotel. I almost thought I was in the wrong hotel. This four-star hotel is a fake. I don’t know why Ctrip marked it with four stars. It is far worse than the other four-star and three-star hotels I stayed in. At best, it is the configuration of an express hotel.
2. The front desk staff didn’t even raise their eyebrows. During the Chinese New Year, this attitude suddenly made people feel even colder. The good thing is that when I checked in, my request was accepted and a breakfast was given to my child. Unfortunately, breakfast was said to end at 11 o'clock, but when we went to eat at 9 o'clock, we found that not only was the breakfast very simple, but there were almost no dishes left. Moreover, we didn't see the waiter adding more dishes until we left. There was nothing to eat, so we had to eat one portion. Only half a bowl of freshly made noodles was made.
3. The room is small, and the bathroom and toilet are too close together. Just enough for one person to stand, the water released when brushing teeth is yellow, and it takes a while before it looks normal. I thought to myself, are there no guests staying here? Later, I found out that the quilt cover was also rotten. Maybe the waiter didn't want the guests to see it, so he put the rotten front part inside for the guests to sleep on, and spread the reverse side out. (Because the front quilt cover has decorative lines, I can tell that it is a bad front cover.) I slept on a quilt cover with decorative lines all night. No wonder I always feel uncomfortable. The floor was also warped and I didn't rush to replace that piece.
4. Because there are three children in total and it is winter, a large bed needs to be added with a single thick quilt. As a result, the visitor to the guest room first said that the hotel only has one thick quilt for each bed in the room, and there is no extra thick quilt. You can use the thin summer quilt in the cabinet in the room. I couldn't believe it. How could a hotel open a hotel if it didn't even have extra quilts? How pitiful! The guest room aunt later changed her story and lied: Other guests have added quilts, and they have finished adding them, and there is nothing left. It was only around seven o'clock in the evening. When I heard it, it was even more of a lie. I was just too lazy to take it, or the hotel was really poor and didn't have any. (There were still unsold rooms on the hotel's website that night.) What's even more ridiculous is that I then called the front desk and asked: I want to confirm whether the hotel only has one thick quilt for each bed in each room. The hotel doesn’t keep spare thick quilts? The front desk clerk answered affirmatively: yes, and hung up the phone. I was really convinced after hearing this answer. This hotel is so pitiful! Is this still a hotel? What kind of hotel do you open when you don’t even have extra thick quilts in the middle of winter?
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