Crowne Plaza Chester

Crowne Plaza Chester Reviews

Crowne Plaza Chester

Trinity St, Chester, CH1 2BD, United KingdomView Hotel Details
Crowne Plaza Chester
Crowne Plaza ChesterCrowne Plaza ChesterCrowne Plaza Chester
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Crowne Plaza Chester Guest Reviews

4.4/5
Very Good
115 Reviews
Verified reviews
Location4.4
Amenities4.4
Service4.4
Cleanliness4.3
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All reviews(115)
Positive reviews(15)
Awesome stay(8)
Friendly owner(7)
Great location(6)
Guest User
Standard Queen Room
Checked in Jul 2024
Couples
1 Reviews
4.7/5
Amazing
Posted on Jul 16, 2024
Excellent service from reception when we arrived to Raffael in the bar/restaurant and all the other staff were helpful and cheerful. Food was excellent, we had a full meal one night and bar snacks the following night and everything was tasty and well presented.
Response from Property: Thank you for taking the time to share your experience with us, your feedback is important to us as this determines areas that we can focus on to improve our guests overall experience! Please do not hesitate to reach out if you need any further assistance from our team. We hope to have the pleasure of welcoming you back in the near future. Kind regards, Crowne Plaza Chester Team.
Guest User
1 Queen Bed Premium 2 Single Sofa Beds
Checked in Mar 2024
Family
12 Reviews
4.7/5
Amazing
Posted on Mar 31, 2024
Great location, walking distance to most of the attractions.
Response from Property: Thank you for taking the time to share your experience with us, your feedback is important to us as this determines areas that we can focus on to improve our guests overall experience! Please do not hesitate to reach out if you need any further assistance from our team. We hope to have the pleasure of welcoming you back in the near future. Kind regards, Crowne Plaza Chester Team.
Sandra
Standard Super King Room
Checked in Aug 2023
Couples
2 Reviews
4.7/5
Amazing
Posted on Aug 29, 2023
Fantastic location in the heart of Chester. The room also had an iron and ironing board which was a godsend as we were travelling to a number of locations and living out of the suitcase 😳
Response from Property: Thank you for taking the time to share your experience with us, your feedback is important to us as this determines areas that we can focus on to improve our guests overall experience! Please do not hesitate to reach out if you need any further assistance from our team. We hope to have the pleasure of welcoming you back in the near future. Kind regards, Crowne Plaza Chester Team.
Ambrose
Standard Queen Room
Checked in Aug 2023
Business travelers
8 Reviews
4.2/5
Very Good
Posted on Aug 27, 2023
Good location, service could be better with more staff.
Response from Property: Thank you for taking the time to share your experience with us, your feedback is important to us as this determines areas that we can focus on to improve our guests overall experience! Please do not hesitate to reach out if you need any further assistance from our team. We hope to have the pleasure of welcoming you back in the near future. Kind regards, Crowne Plaza Chester Team.
Ellen Trown
Standard Queen Room
Checked in Dec 2022
Couples
5 Reviews
5.0/5
Outstanding
Posted on Dec 10, 2022
Second time we've stayed at this hotel. Very friendly staff, excellent service, nothing is too much trouble. Excellent place in the centre of Chester for shops and the Christmas market. Lovely rooms and excellent service in the restaurant. Would recommend and we will definitely be back.
Response from Property: Thank you for taking the time to share your experience with us, your feedback is important to us as this determines areas that we can focus on to improve our guests overall experience! Please do not hesitate to reach out if you need any further assistance from our team. We hope to have the pleasure of welcoming you back in the near future. Kind regards, Crowne Plaza Chester Team.
Guest User
Standard Twin Room
Checked in Jun 2022
Couples
1 Reviews
5.0/5
Outstanding
Posted on Jul 2, 2022
I recently stayed here 2 nights as I was getting married at the registry office, everything about the hotel was fantastic but I want to give a shout out to the young woman on recpetion who was very polite and friendly and arranged for some procecco in the room which we found after the wedding it was a lovely touch thank you
Response from Property: Thank you for taking the time to share your experience with us, your feedback is important to us as this determines areas that we can focus on to improve our guests overall experience! Please do not hesitate to reach out if you need any further assistance from our team. We hope to have the pleasure of welcoming you back in the near future. Kind regards, Crowne Plaza Chester Team.
Guest User
Standard Room
Checked in Jan 2022
Couples
1 Reviews
5.0/5
Outstanding
Posted on Jan 30, 2022
Lovely room, very quiet considering its city centre and building work is best by. Room was a little warm but overall would stay again
Response from Property: Thank you for taking the time to share your experience with us, your feedback is important to us as this determines areas that we can focus on to improve our guests overall experience! Please do not hesitate to reach out if you need any further assistance from our team. We hope to have the pleasure of welcoming you back in the near future. Kind regards, Crowne Plaza Chester Team.
Guest User
Standard Queen Room with Single Sofa Bed
Checked in Mar 2022
Business travelers
1 Reviews
3.0/5
Posted on Mar 3, 2022
the Heating wasn't working, the Room wasn't very clean it needs updating.
Response from Property: Thank you for taking the time to share your experience with us, your feedback is important to us as this determines areas that we can focus on to improve our guests overall experience! Please do not hesitate to reach out if you need any further assistance from our team. We hope to have the pleasure of welcoming you back in the near future. Kind regards, Crowne Plaza Chester Team.
Guest User
Standard Queen Room with Single Sofa Bed
Checked in Jul 2022
Family
1 Reviews
4.2/5
Very Good
Posted on Sep 23, 2022
Staff attentive Nice room Food average
Response from Property: Thank you for taking the time to share your experience with us, your feedback is important to us as this determines areas that we can focus on to improve our guests overall experience! Please do not hesitate to reach out if you need any further assistance from our team. We hope to have the pleasure of welcoming you back in the near future. Kind regards, Crowne Plaza Chester Team.
Guest User
Standard Queen Room with Single Sofa Bed
Checked in Aug 2021
Family
3 Reviews
4.5/5
Great
Posted on Dec 27, 2021
Good hotel, good location, good facilities. Parking not the best but city centre hotel so this is usually the case
Response from Property: Thank you for taking the time to share your experience with us, your feedback is important to us as this determines areas that we can focus on to improve our guests overall experience! Please do not hesitate to reach out if you need any further assistance from our team. We hope to have the pleasure of welcoming you back in the near future. Kind regards, Crowne Plaza Chester Team.
HillDennis
Standard Room
Checked in Jun 2022
Couples
1 Reviews
5.0/5
Outstanding
Posted on Jul 13, 2022
Brilliant hotel loved it
Response from Property: Thank you for taking the time to share your experience with us, your feedback is important to us as this determines areas that we can focus on to improve our guests overall experience! Please do not hesitate to reach out if you need any further assistance from our team. We hope to have the pleasure of welcoming you back in the near future. Kind regards, Crowne Plaza Chester Team.
Guest User
Standard Queen Room with Single Sofa Bed
Checked in Jul 2023
Family
3 Reviews
5.0/5
Outstanding
Posted on Jul 13, 2023
This room type is just right for three people traveling together. The location is very good, just in the urban area, it is convenient to go everywhere, and you can park. There is a gym and a swimming pool, the breakfast is also good, and the price/performance ratio is okay
Original TextTranslated by Google
Response from Property: Thank you for taking the time to share your experience with us, your feedback is important to us as this determines areas that we can focus on to improve our guests overall experience! Please do not hesitate to reach out if you need any further assistance from our team. We hope to have the pleasure of welcoming you back in the near future. Kind regards, Crowne Plaza Chester Team.
Ms Tong
Standard Twin Room
Checked in Sep 2023
Family
10 Reviews
4.7/5
Amazing
Posted on Sep 9, 2023
A bit far from the train station Room clean and service
Original TextTranslated by Google
Response from Property: Thank you for taking the time to share your experience with us, your feedback is important to us as this determines areas that we can focus on to improve our guests overall experience! Please do not hesitate to reach out if you need any further assistance from our team. We hope to have the pleasure of welcoming you back in the near future. Kind regards, Crowne Plaza Chester Team.
MumuNancymumu
Standard Twin Room
Checked in Feb 2024
Travel with friends
1 Reviews
5.0/5
Outstanding
Posted on Feb 21, 2024
Not bad, service is good too
Original TextTranslated by Google
Response from Property: Thank you for taking the time to share your experience with us, your feedback is important to us as this determines areas that we can focus on to improve our guests overall experience! Please do not hesitate to reach out if you need any further assistance from our team. We hope to have the pleasure of welcoming you back in the near future. Kind regards, Crowne Plaza Chester Team.
Guest User
Standard Queen Room with Single Sofa Bed
Checked in Sep 2023
Business travelers
21 Reviews
5.0/5
Outstanding
Posted on Oct 7, 2023
Old brand, great service, great breakfast
Original TextTranslated by Google
Response from Property: Thank you for taking the time to share your experience with us, your feedback is important to us as this determines areas that we can focus on to improve our guests overall experience! Please do not hesitate to reach out if you need any further assistance from our team. We hope to have the pleasure of welcoming you back in the near future. Kind regards, Crowne Plaza Chester Team.