Stay was awful from start to finish. Hotel not very helpful with issues raised even before trying to settle down for the night. We expressed concerns with the noise coming from outside the building from the neighbouring pub and the street, we were told we couldn’t be moved as there was nothing else available despite rooms being available on other booking sites.
We then had to endure noise until 3:30am in the morning from drunken students, again we were woken up around 4:40am with bins being emptied and again at 5:30 with the council cleaning the streets. Hotel doesn’t have double glazing, walls are paper thin and management are not helpful in the slightest, they also didn’t process a refund as was promised when discussing our problems with Hotel.com and have now withdrawn this offer. My advice would be to ignore the ‘Exceptional’ or 10 out of 10 reviews as weirdly they are scored highly but with no comments to back this up.
Please do your self a favour and avoid, you’ll be saving yourself the worst nights sleep you could possibly have.