This hotel is absolutely outrageous. I checked in around 10 PM and was given an absurd room, as shown in pictures 1-5. There was no sunlight and the view was completely blocked. The next morning, I argued with the front desk about changing rooms, and they told me this room type is supposed to be like that, with no outside view. But the room photos for this type are completely different! They then claimed that there's only one room matching the picture, which felt like a scam. My only options for a room change were either the room in picture 6, which had what looked like an electrical transformer right outside the window, or upgrading for an additional 1500 THB per night (3000 THB for two nights). Ultimately, Trip.com covered the cost to upgrade my room. Even the upgraded room was just very standard, yet it cost nearly 900 RMB (4300 THB) per night – an outrageous price. For that money, there are so many better options in Chiang Mai; there's no reason to stay here. Other downsides include, but are not limited to, a very noisy exhaust fan in the bathroom, and they didn't provide new toothbrushes when restocking amenities (on my last day, I saw other rooms had toothbrushes in their amenity bags, but mine only had water and paper). The only positive was the restaurant staff.
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