Shangri-La Chiang Mai

Reviews of Shangri-La Chiang Mai

Shangri-La Chiang Mai

89/8 Changklan Rd, Tambon, Chang Khlan, Chiang Mai Province, 50100, ThailandSee Hotel Details
Shangri-La Chiang Mai
Shangri-La Chiang MaiShangri-La Chiang MaiShangri-La Chiang Mai
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Guest Reviews

9.0/10
Great
402 Reviews
Verified reviews
Location9.1
Amenities8.8
Service9.1
Cleanliness9.0
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All reviews(402)
Positive reviews(385)
Reviews with photos/video(164)
Great swimming pool(54)
Delicious breakfast(52)
Perfect for kids(42)
Has facilities for children(25)
Garden view(9)
Delicious buffet(9)
Family activities available(5)
Negative reviews(17)
Cheryl
Deluxe King Room
Stay Date May 2025
Solo traveler
1 Reviews
8.5/10
Very Good
Posted on Jun 16, 2025
Hotel was ok! Room is really big and spacious, loved the space in the toilet as well. However, the bathtub was dusty and water leaks out of the shower area while I was showering. There were some stains on the grout as well. While these are small details, it does make it seem like a less than luxurious hotel. If it were a 4-star hotel, these would have been negligible details
Response from Property: 尊敬的顧客，感謝您抽出寶貴時間對您最近在清邁香格里拉大酒店的住宿發表評論。我很高興得知您在酒店度過了愉快的時光。 事實上，我們獨特的香格里拉發自內心的熱情好客，以及我們對卓越服務的堅定承諾，是我們脱穎而出的關鍵因素。同時，我已關注到您的評論，請放心，此事已轉交我們相關經理立即處理。 在清邁香格里拉大酒店，我們將賓客滿意度放在第一位，您的評論會幫助我們瞭解可能需要我們關注的領域。我們期待儘快再次與您相逢。 如果有什麼我可以幫助您的，請隨時直接與我聯繫。 此致Gabriele Lombardo總經理
Anonymous User
Deluxe Twin Room
Stay Date Apr 2025
Traveling with friends
30 Reviews
10/10
Outstanding
Posted on May 25, 2025
Love how their hospitality to us. They’re attentive on our needs. Scanning through our bags every time we enter to the hotel.
Response from Property: 尊敬的顧客，感謝您抽出寶貴時間撰寫有關您最近入住我們酒店的評論。 歡迎您來到我們美麗的城市度假酒店。 我們香格里拉發自內心的熱情好客，以及我們對卓越服務的全心全意的承諾，是我們與眾不同的關鍵因素。 我們都期待着儘快與您再次相逢。 如果有什麼我可以幫助您的，請隨時直接與我聯繫。 此致， Gabriele Lombardo總經理
Guest User
Executive King Suite
Stay Date Dec 2024
Family
2 Reviews
10/10
Outstanding
Posted on Feb 22, 2025
We stayed at president suite. They provided a complimentary extra bed for the kids, sent us fruit basket and a giant bear soft toy on the bed to surprise the kids.
Response from Property: Dear Guest, Thank you for taking the time to write a review about your recent stay with us. Welcome to our beautiful city resort. Our Shangri-La hospitality and our total commitment to service excellence are key factors that set us apart. We all look forward to seeing you again soon. If there is anything I can do to assist you, please feel free to contact me directly. Sincerely, Gabriele Lombardo General Manager
Anonymous User
Deluxe Twin Room
Stay Date Dec 2024
Family
4 Reviews
10/10
Outstanding
Posted on Apr 21, 2025
Location Situated on Chang Klan Road, the hotel provides easy access to Chiang Mai’s attractions, including the Night Bazaar. While it’s slightly removed from the old city, guests appreciate its central yet tranquil setting.  Cleanliness The hotel maintains high standards of cleanliness, with guests frequently praising the immaculate rooms and public areas.  Service Service is attentive and professional, reflecting Shangri-La’s commitment to hospitality. Staff are known for their friendliness and efficiency, enhancing the overall guest experience.  Facilities The hotel boasts extensive facilities, including Chiang Mai’s largest free-form swimming pool, a well-equipped fitness center, and the renowned CHI Spa. Guests can also enjoy amenities like a tennis court, steam rooms, and a variety of dining options.  Overall, Shangri-La Chiang Mai combines comfort, convenience, and top-tier amenities, making it a standout choice for travelers seeking a refined stay in the city.
Response from Property: 尊敬的顧客，感謝您抽出寶貴時間撰寫有關您最近入住我們酒店的評論。 歡迎您來到我們美麗的城市度假酒店。 我們香格里拉發自內心的熱情好客，以及我們對卓越服務的全心全意的承諾，是我們與眾不同的關鍵因素。 我們都期待着儘快與您再次相逢。 如果有什麼我可以幫助您的，請隨時直接與我聯繫。 此致， Gabriele Lombardo總經理
Pi Ka Chu
Premier King Room
Stay Date Dec 2024
Traveling with friends
15 Reviews
10/10
Outstanding
Posted on Feb 14, 2025
We stayed in premier king room for 2 nights and it was amazing. With kids club and waterpark inside the resort, for sure both adults and kid will have something to do and enjoy their own ‘me time’ to relax. Hotel lobby is huge and heaps of cultural decors for Photo shots, room is very well maintained and very comfortable, a king bed and small single bed with cartoon characters quilt/bed cover for kid. My daughter surprised by Huge teddy bear once we entered the room. Breakfast and coffee was the best one we had in Chiang Mai so far, definitely deserved 6 stars for it. One downside is the water temperature in the pool and spa, pool was too cold even at the noon 12-1pm on sunny day and spa was too hot, staff claimed to be 41 degree, but I can feel it’s even hotter than nature hot spring in Japan that can boil eggs. Apart from the resort, location was very good too, there are a few nice restaurants and a small mall with BigC supermarket within 600m walking distance, love it. Will 200% come back again next time.
6/9
Response from Property: Dear Guest, Thank you for taking the time to write a review about your recent stay with us. Welcome to our beautiful city resort. Our warm and genuine Shangri-La hospitality and our total commitment to service excellence are key factors that set us apart. We all look forward to seeing you again soon. If there is anything I can do to assist you, please feel free to contact me directly. Sincerely, Gabriele Lombardo General Manager
Guest User
Deluxe King Room
Stay Date Dec 2024
Couple
3 Reviews
10/10
Outstanding
Posted on Jan 21, 2025
The location of the hotel is right in the center of Chiang Mai, which is very convenient. I was upgraded to a Horizon Club room, giving us access to the Horizon Club on the 11th floor for drinks, breakfast, and supper before dinner. The service overall was great, but there were some issues. We were placed in a conjoined room, and on our last night, we were woken up by noisy guests who checked in late next door. I called the front desk to request that they move the guest to another room, but the staff member seemed unable to provide a solution. I had to take NyQuil to get back to sleep, only to be woken up again at 6 a.m. when the same guest slammed their door loudly. Additionally, we encountered another issue when a staff member entered the elevator with us, pressed the button to the basement, and laughed, forcing us to ride down unnecessarily. These incidents are unacceptable for a high-end hotel and significantly detracted from an otherwise good experience.
Response from Property: Dear Customer, Thank you for sharing your experience with us. We are pleased to hear that you enjoyed our central location and the benefits of the Horizon Club. However, we sincerely regret the disturbances you encountered during your stay.We understand how important a peaceful environment is for a comfortable visit, and we apologize for the inconvenience caused by the noise from the neighboring room. Your feedback regarding our response to this situation has been noted, and we will review our procedures to ensure a more effective resolution in the future.Additionally, we are truly sorry for the discomfort caused by the incident in the elevator. This does not reflect the level of professionalism we strive to uphold, and we will address this matter with our team to prevent such occurrences.Your insights are invaluable in helping us improve, and we appreciate the time you took to share them. We hope to have the opportunity to welcome you back for a much-improved experience.Yours sincerely,Gabriele LombardoGeneral Manager
ACY TAN
Deluxe King Room With Pool View
Stay Date Jan 2025
Family
1 Reviews
8.0/10
Very Good
Posted on May 9, 2025
Customer service was nice and responsible. Breakfast have variety choice also.
Response from Property: Dear Guest, Thank you for taking the time to write a review about your recent stay with us. Welcome to our beautiful city resort. Our Shangri-La hospitality and our total commitment to service excellence are key factors that set us apart. We all look forward to seeing you again soon. If there is anything I can do to assist you, please feel free to contact me directly. Sincerely, Gabriele Lombardo General Manager
Kris Krishnan
Deluxe King Room
Stay Date May 2025
Couple
2 Reviews
10/10
Outstanding
Posted on Jun 25, 2025
Great stay thanks to the warm hospitality and pleasant surprises we received from everyone. Look forward to more stays here in the future. Thanks James, Ni, Apple :)You made her day!
Response from Property: 尊敬的顧客，感謝您抽出寶貴時間對您最近在清邁香格里拉大酒店的住宿發表評論。我很高興得知您在酒店度過了愉快的時光。 事實上，我們獨特的香格里拉發自內心的熱情好客，以及我們對卓越服務的堅定承諾，是我們脱穎而出的關鍵因素。同時，我已關注到您的評論，請放心，此事已轉交我們相關經理立即處理。 在清邁香格里拉大酒店，我們將賓客滿意度放在第一位，您的評論會幫助我們瞭解可能需要我們關注的領域。我們期待儘快再次與您相逢。 如果有什麼我可以幫助您的，請隨時直接與我聯繫。 此致Gabriele Lombardo總經理
SakonSingha
Premier King Room
Stay Date Oct 2024
Business traveler
3 Reviews
10/10
Outstanding
Posted on Nov 28, 2024
Great location and facilities. Receptionist was helpful and very good hospitality. Chi spa was great. Full option and the one I tried was impressed (relax package). Limited restaurants in the hotel but we are in the middle of Chiangmai downtown so there are plenty of choices around. Swimming pool was spacious. I didn't visit the fitness but there is one. Room was good, clean and fully equipped with everything. Bathroom was well-lit and all were great.
Response from Property: Dear Guest, Thank you for taking the time to write a review about your recent stay with us. Welcome to our beautiful city resort. Our Shangri-La hospitality and our total commitment to service excellence are key factors that set us apart. We all look forward to seeing you again soon. If there is anything I can do to assist you, please feel free to contact me directly. Sincerely, Gabriele Lombardo General Manager
Paul Smith 67
Deluxe King Room
Stay Date Apr 2025
Family
4 Reviews
10/10
Outstanding
Posted on May 28, 2025
What can I say other than Wow! A classic styled hotel slighted dated however inaccurate. Super clean and very well maintained. Super helpful staff. Kids pool area clean and supervised with water slide and water bucket splash that gets a laugh. Every 18 mins or so! I counted while super relaxed on the sunbed and out door jaquizy.  Always wanted to stay in one of these hotels and I have no regrets staying in one again.
Response from Property: 尊敬的顧客，感謝您抽出寶貴時間撰寫有關您最近入住我們酒店的評論。 歡迎您來到我們美麗的城市度假酒店。 我們香格里拉發自內心的熱情好客，以及我們對卓越服務的全心全意的承諾，是我們與眾不同的關鍵因素。 我們都期待着儘快與您再次相逢。 如果有什麼我可以幫助您的，請隨時直接與我聯繫。 此致， Gabriele Lombardo總經理
traveltan
Deluxe King Room With Pool View
Stay Date Nov 2024
Couple
6 Reviews
10/10
Outstanding
Posted on Dec 5, 2024
Walking distant to big C, famous pork knuckle rice and night market.
Response from Property: Dear Guest, Thank you for taking the time to write a review about your recent stay with us. Welcome to our beautiful city resort. Our Shangri-La hospitality and our total commitment to service excellence are key factors that set us apart. We all look forward to seeing you again soon. If there is anything I can do to assist you, please feel free to contact me directly. Sincerely, Gabriele Lombardo General Manager
Guest User
Deluxe King Room
Stay Date May 2025
Family
10 Reviews
10/10
Outstanding
Posted on Jul 2, 2025
A bit more expensive than other Chiang mai hotels but excellent for families
Response from Property: 尊敬的顧客，感謝您抽出寶貴時間對您最近在清邁香格里拉大酒店的住宿發表評論。我很高興得知您在酒店度過了愉快的時光。 事實上，我們獨特的香格里拉發自內心的熱情好客，以及我們對卓越服務的堅定承諾，是我們脱穎而出的關鍵因素。同時，我已關注到您的評論，請放心，此事已轉交我們相關經理立即處理。 在清邁香格里拉大酒店，我們將賓客滿意度放在第一位，您的評論會幫助我們瞭解可能需要我們關注的領域。我們期待儘快再次與您相逢。 如果有什麼我可以幫助您的，請隨時直接與我聯繫。 此致Gabriele Lombardo總經理
Sharon
Deluxe Twin Room
Stay Date Mar 2025
Family
10 Reviews
9.0/10
Great
Posted on Apr 23, 2025
Great location, food is ok, staff is helpful and courteous. Housekeeping can be cleaner though.
Response from Property: Dear Guest, Thank you for taking the time to write a review about your recent stay with us. Welcome to our beautiful city resort. Our Shangri-La hospitality and our total commitment to service excellence are key factors that set us apart. We all look forward to seeing you again soon. If there is anything I can do to assist you, please feel free to contact me directly. Sincerely, Gabriele Lombardo General Manager
Anonymous User
Deluxe King Room
Stay Date Jan 2025
Family
25 Reviews
10/10
Outstanding
Posted on Feb 12, 2025
The hotel is very nice, clean and staff are professional and speak good English.Room is ok. Location is very convenient. Bfast was great.
Response from Property: 尊敬的顧客，感謝您抽出寶貴時間撰寫有關您最近入住我們酒店的評論。 歡迎您來到我們美麗的城市度假酒店。 我們香格里拉發自內心的熱情好客，以及我們對卓越服務的全心全意的承諾，是我們與眾不同的關鍵因素。 我們都期待着儘快與您再次相逢。 如果有什麼我可以幫助您的，請隨時直接與我聯繫。 此致， Gabriele Lombardo總經理
Yip
Deluxe Twin Room
Stay Date Dec 2024
Family
24 Reviews
9.5/10
Amazing
Posted on Jan 29, 2025
Found a used tissue under the bed so had to deduct some cleanliness score. Otherwise, the hotel provides very safe environment and also variety facilities. Came to Chiang Mai during winter and temperature was about 20-degree and 20+ during daytime and kind of still too cold for swimming at their wonderful swimming pool.
Response from Property: Dear Yip,Thank you for sharing your feedback with us. We sincerely regret the oversight in cleanliness and appreciate you bringing it to our attention. Your comments help us improve, and we will ensure our housekeeping team takes extra care in the future.We are delighted to hear that you felt secure and enjoyed the range of facilities available. Chiang Mai’s winter weather can be quite cool, and we understand that it may not always be ideal for swimming. We hope you had a pleasant stay overall and would love to welcome you again for another visit.Yours sincerely,Gabriele LombardoGeneral Manager