The Heritage Chiang Rai Hotel and Convention

Everything was great except for the hotel's distance from the city center, which was a pity. The Heritage Hotel, as its name suggests, seems to be a traditional, older hotel in Chiang Rai. This is evident from the entrance, where you have to manually push open large doors instead of modern automatic ones, and the grandeur of the hotel lobby. The hotel's swimming pool is large, but no one was swimming in it. The fitness center also seemed good, but no one was using it. The room was spacious, the bedding was cozy, and the bed was comfortable. The breakfast was also good. However, its location, far from the city center and without convenience stores or similar facilities nearby, feels like an isolated island, which is inconvenient for independent travelers. Furthermore, to get to the Golden Clock Tower or the Night Bazaar, you have the inconvenience of needing to take a Grab or Bolt. Despite these drawbacks, looking out the window from a high-floor room on the opposite side of the city, and seeing the clouds nestled on the mountains, was truly healing. If only they offered a free shuttle service to the city center like other hotels, I would wholeheartedly recommend it!

The hotel is beautiful. The rooms are very clean and spacious. All the staff are lovely and the service is excellent. I was very impressed. The location is good and there's plenty of parking.

The hotel is large and very clean. I especially loved the bed, pillows, and blanket – much better than expected. There's a fitness center and a large swimming pool. It's also easy to get around. However, the staff at the hotel entrance were nowhere to be found when I arrived; they didn't come out to greet me. Perhaps they were assisting other guests or there weren't enough staff. It would be good to have someone there consistently. The breakfast had a good variety, but for the dry goods, I'd suggest checking them before putting them out.

I was tired from my trip to Phuket before heading back to Chiang Saen, so I booked this hotel the day before. It turned out to be a good decision because it rained as expected. My friend's driver dropped off my luggage at reception first, then took me to Central, which was about a kilometer away. I picked up some takeout food and beer, then took another taxi back to the hotel to check in. If it had been sunny, I could have walked, so saving on taxi fare would have made room service a good value for money. For taxis, even for short distances, if you don't use a ride-hailing app, you'll either wait a long time around 7 PM or pay 200B one way. As other reviews mentioned, the quality of the beds, sheets, and towels is what you'd expect from a 4-star hotel. The breakfast also had a good variety. The staff were excellent, but the doors to the rooms and restrooms creaked, indicating a lack of maintenance. If the price were 200B lower, this hotel could potentially become my regular go-to.

Great room, good pillows, and a comfortable bed. The best part was definitely the breakfast buffet – so much variety and everything tasted delicious!