Reviews of Sheraton Grand Chicago Riverwalk

It's my first time staying in Sheraton Riverwalk Chicago and the experience was awesome! View was good, everything was convenient and it's highly recommended for everyone to stay there 🥰🥰

walkable distance to many of the tourist spots, helpful staff, but terrible traffic outside the hotel

A very enjoyable 2 night stay. Staff were friendly, the room was spacious and comfortable and the location is great.

The staff is very friendly and helpful from the check in through the check out.

My family and I arrived around 330AM on a Friday night/Saturday morning. Service: 4/5 The Night staff was awesome, hospitality was IMPECCABLE! From the receptionist , bellhop helper, security, you name it! I wish I could remember their names but the receptionist was a young African American male about early-mid 20s! The morning crew and afternoon crew need some pointers from the night shift staff because they need some work. Rooms: 3/5 Our room had 2 full size beds, they were nice and spacious for all 4 of us (3 adults & 1 child). No microwave was an inconvenience but it wasn’t too big of a deal since our short was stay. Overall I would rate our stay a 4/5 (Would have been 3.5/5 had it not been for the service we experienced when checking in.

There were no mini fridges in the rooms. Room was clean, service great.

Love this place! Great River location!!

Be aware of "Destination Fee" Good location Nice view No refrigerator Not enough staffs

Great location walking distance to everywhere!

It was a nice stay with it being downtown near everything.

Really nice view and breakfast was awsome

The hotel is very conveniently located, the rooms are clean and tidy, and the bedding is hygienic. The hotel staff are very enthusiastic, polite and considerate. Suitable for business trips, recommended.

The hotel is in a very good location, in the safest area; the equipment shows that the hotel has some history, but it does not affect the accommodation; the breakfast is rich in variety, lacks vegetables, but has fruits to make up for it; toothbrushes and slippers need to be obtained from the hotel.

Compared to the reputation of the Sheraton, the service was lacking in many ways. It is difficult to recommend. In particular, it was very difficult not to be able to call an Uber taxi. The hotel called another poor taxi for me, and it was poor.