Guest User
September 17, 2025
Unsafe and Unprofessional Experience I stayed at this hotel with my family and had a very frightening experience. On our floor, a man who apparently lives at the hotel permanently began yelling aggressively at my sons in the hallway. When I called the front desk for help, the receptionist told me the man was “not dangerous.” But how could we possibly know that in the moment, given the aggressive yelling directed at my children? We were so scared that night that we pushed the sofa against the door and did not dare to leave the room. The next day, another receptionist confirmed she knew exactly who I was talking about, yet no one from management has contacted us even after several days. We paid to stay in a hotel, but instead we spent the night in fear. The lack of safety measures, transparency, and follow-up from management is unacceptable. Guests deserve to know that this property houses long-term residents and to feel safe during their stay. Unfortunately, this hotel failed completely on both counts.