Pendry Chicago

Good Hospitality

Nice lobby and appreciated the cold drinks. Room was ok, bed was comfortable but the pillows were terrible. Our welcome chocolates were previously used!!! One missing and another had a bite out of it! (They did give us new chocolates) Location was great, parking expensive but it seems to be pricey everywhere.

I will start by saying the staff was so friendly and helpful and you can’t beat the location. However, for what I paid, it was a little lackluster…. Our room was very warm. We couldn’t sleep the first night there so we called the next evening. The air filter was filthy and he was able to get it back running again, thankfully. The shower knob fell OFF IN MY HAND as I turned it. Even on our last day there, we just had to guess how to use the shower knobs to get it to the temp we wanted and shower vs tub faucet. It was a good stay but not worth the money imo. Oh, and the cleaning staff left two of their rags behind… just not what I was expecting

The staff at the Pendry are top notch. We arrived early and just wanted to drop our bags off, but the staff was able to check us in several hours early. Upon learning it was my birthday, the bell hop brought me a glass of wine from the bar and later, the staff sent up a bottle of prosecco and birthday cupcakes. Our room

Staff were professional, courteous, and engaging with plans we had while in the city. They offered alternatives to consider without over stepping or being pushy. Very helpful overall!

Good sized clean room. Free 2 bottles of water every day. The bars in the hotel are very good both on ground level and level 24 for relaxing and also drink and food selection. Onsite restaurant good too. Great location as well. Hotel also gave 2 discount voichers to use on site restaurant and cafe.