Best Spa Hotel in Chino Hills

Not bad, the hotel next to the highway is not expensive, suitable for budget accommodation, the rooms are clean, and the front desk staff are very friendly and friendly. It’s been good for a few weeks

Let me just start with the people...I have yet to run into a hotel employee at this place that wasn't smiling, pleasant and happy. Jonte and Jet were at the front desk to check me in on this last visit. I've been here before but MONTHS ago but I was remembered and that made me feel special right off the bat. It's nice when you travel for business and are remembered. Rooms can be remodeled but I can tell you that the attitude of the people comes from the top, and genuinely appreciate the friendly reception here. The hotel rating of 5 stars is BECAUSE of the people. The day I checked out I got an email from Hannah letting me know they accidentally charged me the wrong rate and refunded me the difference. Honesty in business is so rare and I really appreciated her reaching out. The rooms...they are what they are for a TownePlace/Marriott property. They are mid sized, and offer the basics with a fridge, small sink and the basic kitchen essentials. They are clean, as was the bathroom, which is really what matters when you stay at hotel, right? I feel like the water pressure was lacking but with the restrictions on water usage at commercial properties I'm not sure this is the hotel's issue. Last time I stayed here I was upgraded to a suite and that room was much more spacious. Availability is the key to upgrades - and I'm OK with that. There could be better sound proofing between the hall and the rooms. I heard someone letting their door slam all night one of the nights I was there, but again - I'm hesitant to blame the hotel for the poor manners of one of their guests. The location is easy. There are a few (really good) places to eat within walking distance, and it seems like they are building more. The access to the hotel is easy so if you wanted to drive somewhere else to eat you could do so very easily. I'd say this was your basic, standard TownePlace Suites, and give it four stars for being what it is, but the people make the difference to me.

This is a very nice hotel. The breakfast is really good and the entire hotel staff is terrific. The rooms are nice and have been cleaned well. The hotel amenities are good and well maintained. I would recommend staying here for business or pleasure.

The good: Good location, lots of restaurants within walking distance or short drive. The rooms were clean, great price, and the breakfast had a good variety. The bad: The first night we were there the toilet wouldn't flush and the sink wouldnt drain, and it took a little bit of time for anyone to get up to fix it, ended up going to the bathroom after we left that morning. The kitchenette sink was gooey and discolored. The shower pressure was not very high. The AC worked, but in order to cool the whole room, the person sitting at the desk or on television couch had to freeze. There wasn't a lot of drawer storage in the room, but the closet was big. The TV auto turns off, which was annoying.

The hotel is very new, spacious and bright, quiet, providing American breakfast, laundry room, gym, etc., convenient transportation, next to the hotel is Highway 71, it is worth staying again.