Reviews of Best Western Plus Hotel Fino Chitose

Love the room we had which was spacious. Staff could converse in English and were attentive to details. Proximity to New Chitose Airport is a plus! Airport bus is diagonally across the street.

Superb @ clean , very healthy breakfast@ Japanese. We had our dinner at restaurant next to hotel. We love the food mixture of Japanese & western

Booked Japanese Western style room. Hotel is within walking distance to AEON Mall, very convenient and staff is helpful to book taxi for us.

The room is clean and looks modern. A weak point of the hotel is that a guest has to pay 800 yens for car parking. Otherwise, it would have been perfect.

Ok la, overall its decent. Just that you have to find parking space yourself if you are driving. Most hotels do not offer that, the counter staff were friendly enough to guide us on finding available parking spaces surrounding the hotel. Grateful for that! Overall all’s good!

Spacious, even for the bsth room and wash area. Easy to check in and near the bus stop to take airport bus, 270yen

To JR station by on foot is about 10 mins. Hotel doesn’t provide airport shuttle bus so you may be arrived by bus Taxi (2300yen to airport) or JR. Hotel is clean as usual Japanese style. Afternoon lady Counter staff face looks cold without smiling. Room is clean and quite enough space and bathroom is kind of big in Japan. Smoking is prohibited in entire hotel except 1st floor smoking room next by restaurant but looks no cleaner to do cleaning stuff for whole day. there is a Isakaya on first floor whose seafood says directly shipped from ocean nearby. Besides a lot “Snack bar in 10mins walking”. May go visiting if i like. Anyway 85 points out of 100. Its cheap on Ctrip anyway. I may stop by again on this price.

Friendly and helpful staff. There's a bus stop nearby. A convenient location. Spacious room with 4 beds.

Best service; great location and affordable stay..will come back again for sure

Our room has 4 beds, the sofa looks old, tv can’t watch YouTube or Netflix , nearby has some restaurants, overall I don’t think it is value for money  the beds are quite comfortable

Within 10mins walk distance to JR station, AEON store. Large lobby with plenty seat in waiting area. Fast check-in and check-out. Bus station to airport just within 1 min walk The room is large

I prefer international brand hotel. The style and renovation is good, and the use of the fixture and furniture is with high quality.

Beware if you intend to book their Western Japanese room. My booking clearly states 2 beds and 2 futon for 2 adults and 2 kids but room assigned to me had 1 futon short. Reception staff insisted that 1 had to pay to use the missing futon. They relented after multiple escalation and I ended up having to set up the futon bedding myself as there were not housekeeping staff in the evening. Staff was unapologetic and seriously lack common sense.

No parking space left as it's on first come first serve basis (no reservations) so had to park at public carpark diagonally across the street. Front desk staff could not speak English and not able to advice where can we stop our car and offload our luggages as the front door of hotel is not accessible by car. Big, Clean and nice room but pricey. Breakfast was ok.