Hei!jiayou!
January 26, 2023
Hello fellow tourists! This happened to me again! I placed an order for 2 rooms on the night of January 24th because my friend asked me to play cards all night. I went to the hotel to rest on the morning of the 25th. I was told by the front desk that my order could not be found, so I kept waiting in the lobby. The front desk only said to wait a moment. , there is no other way. It wasn't until I got angry that I said I'd check immediately to see if there was a room and clean it out immediately. In addition, the service is poor, the hygiene is poor, it is not cleaned, and the environment is not good. Especially the bathroom is not clean and makes me feel sick. They also said that if there was something in the room, I had to pay a 100 yuan deposit. When I checked out at noon on the 25th, I asked the front desk to refund the deposit, but they told me again: I didn't pay the deposit. (Nani? Want to get dirty?). However, I am very happy to thank Ctrip customer service Xiao Zhang. I called Ctrip because of room price issues (the order price at the time was 479 yuan, and the deducted price was 538 yuan, because the order confirmation was delayed for 1 hour). The result was that they immediately compensated me for the room fee. Ctrip platform It is still worth using. The service attitude of the platform is very good. They actively and patiently solve customer problems. Highly recommended! This hotel is not worth recommending!
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