Chongqing KALILA Hotel (Guanyinqiao Pedestrian Street, Times Center, Metro Station Branch)

Great location, but breakfast was a hassle. You had to go down to the 2nd floor, then to the 18th floor of an adjacent building to eat. The room layout also had some issues; there were no bedside lamps, which was inconvenient for older guests. If you left the bathroom light on, it shone directly onto the head of the bed, making it impossible to sleep 😪...

The hotel is just a few minutes' walk from Guanyin Bridge, and there are restaurants and a shopping mall right downstairs. There are also many other great food options nearby. After 11 PM, there are delicious street food BBQ stalls right outside the hotel.

The hotel's location is great, close to the Guanyin Bridge attractions, and there are plenty of restaurants nearby. The room was clean and tidy, the bedding was very new and white, and the bed was comfortable. There's a Luckin Coffee in the lobby on the first floor, and the front desk staff were friendly and generous. Highly recommend!

The hygiene was good, and the front desk staff, especially the lady, was also very helpful. They even arranged for a room change late at night when our heating wasn't working. However, the male staff member who handled the upgrade during check-in didn't understand customer needs. He said it was a complimentary upgrade, but after moving from a 'Flowing City View King Room,' we ended up facing a hospital with no view at all. Later, I was told 'city view' was just a name... On top of that, the hotel facilities are old and not great. On our first day, the air conditioning wasn't blowing warm air. When I called for maintenance the first time, they suggested changing rooms if it couldn't be fixed. It took until past 1 AM for them to finally agree after reporting to their supervisor. While the front desk staff had a great attitude, prompt response to customer needs is essential. Waiting over 20 minutes twice in a cold room because the AC wasn't heating, and then freezing late at night, was unacceptable. Plus, there was no in-room phone, which is the first time I've encountered that – not what you'd expect from a four-star hotel.

This hotel offers excellent value for money. The rooms are bright, and the cleanliness is impeccable—every nook and cranny is spotless. I'll definitely stay here again next time I'm in Chongqing. The check-in experience was perfect! The location is also superb.

Cleanliness: Spotless Environment: Excellent Service: Friendly and generous Facilities: Well-maintained

Great hotel! The lady at the front desk was super helpful and friendly. The location is excellent, with easy access to transportation and tons of delicious food options nearby.