Anonymous User
December 21, 2025
The hotel doesn't offer free parking, which is something self-driving guests should be aware of. Both 'q Season' and 'Viyena' in the same building provide free parking. It's quite rare these days to find a hotel that doesn't offer free parking; this is the first time I've encountered it all year in 2025 😅.
There are only two elevators, and only one is dedicated to the hotel. Given the high floors, the elevators are slow and often crowded.
The hotel staff's attitude was generally mediocre and made me feel uncomfortable. The breakfast was very ordinary. The staff member checking room numbers in the restaurant was aggressive, asking multiple times. It felt like an interrogation; who cares to eat such cheap food as if they're going to lose money on it? The service awareness truly needs improvement.
Moreover, I directly booked the most expensive cash suite, and the total area was only a little over 40 square meters. The room curtains let in light, the shower didn't have a rain shower head, and the water temperature was difficult to adjust – it was either scalding hot or not hot enough.
I couldn't check out in time on the afternoon of my postgraduate entrance exam. With a gold card, which includes late check-out and breakfast, I asked if I could extend check-out until 2:00 PM – not an unreasonable request. The hotel replied that I couldn't enjoy the benefits because it wasn't an official booking. So why was the breakfast benefit provided in the first place? Doesn't the hotel have a consistent standard internally? In the end, without me pressing further, they voluntarily agreed to a 2:00 PM check-out. Why did they have to be annoying about it beforehand? Their communication style was very uncomfortable and constantly conveyed a sense of being stingy.
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