The location is 15 mins away from the airport. They have an airport transfer service, but I didn’t have a good experience with it. I informed them on Trip.com, including the details of my flight and the number of bags (or pieces of luggage).
But they said to contact the hotel on the day of arrival. I did contact them before I arrived; they said to contact them after picking up my luggage. I understand that cars are not allowed to stay too long when picking up guests at the airport, but I had informed them that I had no luggage. When I arrived, I contacted them, but they didn’t depart until 15 minutes later. I had informed them beforehand, but it seems they didn’t pay attention to the information I gave, and it was pretty late.
Fortunately, after I complained, the receptionist upgraded the room. However, the room was dusty, and there was a leak in the bathroom. I was already tired and didn’t bother to complain since I was only staying for one night.
The breakfast was not so good, not many options.
I requested to be dropped at the airport around 6:30. The receptionist said that I had to stand by in the lobby at 6:20. It was my fault that I came at 6:30, not 6:20, and the shuttle had already left. But the receptionist was kind enough to contact another driver, and it took 5 minutes for the new driver to come and drop me off.