Slow house, xiannvushan guiyuan boutique holiday home stay

We had booked two standard rooms and were assigned to the basement level. While there wasn't much natural light, the recent hot weather meant it wasn't a big issue for us. The room was spacious. However, the smart toilet didn't have an automatic flush function, which was quite inconvenient for elderly guests. My mother, unfamiliar with its operation, pressed the wrong button and ended up getting her entire back sprayed with water. While trying to find dry clothes, she squatted down and, upon standing, lost her balance and fell again, hitting her head on the floor and developing a large bump. In the middle of the night, I tried calling the housekeeper several times for ice, but no one picked up. Eventually, I had to go to their kitchen myself to get ice for my mother's swelling. This was quite an alarming situation, especially since food delivery services don't reach this area. If we hadn't been able to sort it out ourselves, we truly wouldn't have known what to do in the dead of night. Later, the housekeeper did respond and confirmed it was fine that I took the ice. In fact, all the staff at the guesthouse had a very good service attitude; it was just the issue with the smart toilet that was truly upsetting.