Anonymous User
Everything was great, except for Liu Shixing, a staff member at Skytop Lounge, on the evening of April 25th. We arrived at the 39th floor at 10:50 PM. There were two tables of foreign guests and one table of Chinese guests. This staff member didn't invite us in or ask us to verify our information at the entrance. I went to the door myself to ask if we could still use our cocktail benefit from 6:00 PM to 11:00 PM. Staff member Liu very kindly spent six minutes swiping a card for a table of foreign guests. When it was my turn, without even looking up, he asked for my room number and shoved a tablet at me to make my selection. Our first cocktail was served at 11:06 PM, and he then told us that our executive lounge benefits only extended until 8:00 PM, and that if we arrived after 8:00 PM, they would still serve us. ??? When I used the executive lounge benefits on the day of check-in and on April 24th, I repeatedly confirmed the time was 11:00 PM, so how did it become 8:00 PM when he said it? Staff member Liu said that the front desk had given incorrect information. Later, when serving the second drink, he said that after communicating with the front desk, there might have been a misunderstanding and that the front desk hadn't explained it clearly. We left the Skytop Lounge at 11:20 PM. His attitude during that short half-hour was really uncomfortable. The 'poor' rating is solely for this staff member; the environment and everything else were excellent, and the hotel's location is prime. For future guests, make sure to clarify exactly when your executive lounge benefits end. 😊
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