REN'AN CAMELLIA HOTEL

The hotel is quite close to the North Station. The disposable toiletries provided were of excellent quality, and the bedding was very comfortable. The service was warm and attentive, and they even offered snacks. However, there was a strong smell of smoke in the room.

The receptionist and the cleaning lady were both incredibly kind, no doubt about it. However, both in my previous room and the non-smoking floor I was moved to, the residue of secondhand and thirdhand smoke was extremely strong, making me feel like I was trapped in a smoking room. I wouldn't recommend this hotel for families with children, people with asthma, or non-smokers. The sheets and blankets even had a musty smell. For a hotel at this price point, there's definitely room for improvement in these areas. The severe residue of secondhand and thirdhand smoke is really unacceptable.

I booked this room for my brother and sister-in-law. My brother said the room was spacious and the breakfast was good, but when they were trying to sleep, there was some kind of noise in the room, probably the sound of running water from the pipes, coming in bursts. Also, the room was poorly soundproofed; they could hear the children playing and the adults talking next door, which greatly affected their sleep.

The front desk collected my deposit, but deducted it without my permission. Is it allowed to deduct my deposit so easily?

Putting aside the room itself, my hands were covered in dust as soon as I hung up my clothes. The window was broken and couldn't be opened, so ventilation was poor, making the whole room stuffy and hot. I contacted the front desk and had a housekeeper come and open the window for me... The air conditioning is central, but adjusting the ventilation mode didn't help. The housekeeper said it was a problem with their hotel, and that all hotels are like this. She said they would send maintenance. They said they would send a quiet fan, but it was noisier than a morning market. Opening the window for ventilation was impossible because the driveway outside was also noisy. It was so hot I couldn't sleep, severely impacting my stay. Those with neurasthenia or poor sleep quality should definitely consider this hotel. I already checked in quite late, and after all this trouble, it was already dawn. How could I possibly get any sleep?

The room's soundproofing is really bad, it's not very clean, and there are high-voltage power lines right outside the window when you open the window. It's not good at all!