Reviews of Tongnan Konglead Hotel

Response from Property: 【美味中餐、品質價優】謝謝您的高度評價！很開心得知您在入住期間感到滿意。我們一直致力於為賓客提供優質的體驗，您的認可讓我們備受鼓舞。歡迎下次再來！

Response from Property: 【快遞隨時寄，行李免費存】酒店已收到您的建議，酒店會加強這方面的提升，期待與您再次相見，祝新年快樂~

Response from Property: 【快遞隨時寄，行李免費存】謝謝您的喜歡與讚美，看到您如此用心的評價，我們已經開心的要飛起來了，喜歡就常來喲，我們一直在這裏等您，祝生活愉快~

Response from Property: [Express delivery at any time, free luggage storage] Hello, we are very sorry that we were unable to bring you a satisfactory stay experience this time. The hotel's kettles are all boiled and disinfected with edible white vinegar. You may smell a faint smell of vinegar. If you have any questions during your stay, you can call the hotel service center to report the situation to us, and we will solve it for you as soon as possible. The hotel is online to serve you 24 hours a day. Next time you come, we will definitely give you super warm and odor-free service. I wish you a happy life ~

Response from Property: [Special breakfast, rich variety] Thank you for your thoughtful review. The hotel is located in Longxin Central Commercial Street. The surrounding facilities are very complete and meet the various needs of guests. We look forward to meeting you again and wish you well~~

Response from Property: [Express delivery at any time, free luggage storage] Thank you for your feedback. We fully understand your surprise at the laundry charges. It is indeed different from some hotels. We choose self-service billing to avoid non-guests occupying resources and causing laundry congestion and long waiting time in line for laundry. Please understand and wish you a happy life~

Response from Property: 【24-hour front desk, on call】Buddha said: "Thousands of glances in the previous life have brought about a meeting in this life." The hotel facilities and equipment are built according to four-star standards, and regular training is conducted for all departments. Jinlijun believes that guests are family members, so that every trip you take will feel like home. I wish you all the best~

Response from Property: Hello, the hotel attaches great importance to the guest experience. The management has investigated and found that there is nothing wrong with monitoring the front desk service. All guests staying in the hotel need to register with their real names. Please understand! Happy New Year~

Response from Property: Dear guests: Hello! We are very sorry that you have had such an unpleasant experience. The hotel has verified that a delivery man entered the wrong room number on the robot, causing the robot to make a wrong call. We would like to express our sincerest apologies for this service error. The hotel will also strengthen the management of food delivery and pay attention to the guests' rest experience. Thank you again for your feedback and we look forward to seeing you next time.

Response from Property: [Equipped with new energy vehicle charging piles] Dear guests, thank you very much for your feedback. We are very sorry to hear that you did not feel good service during your stay. We will urge the front desk department to improve the customer service experience and strengthen interactive communication with guests to provide guests with good customer service during their stay. Thank you again. Looking forward to your next visit and wish you a happy life~

Response from Property: Love is the feeling that makes your heart beat when you meet for the first time; it is the feeling that you still care about a thousand times over; it is the feeling that is still around you despite being wandering around, just like the deep love that arose from the unknown love between you and me. Mr. Jinli will always be by your side, pampering you and never closing. Wish you a happy life~

Response from Property: 【自助洗衣，旅途便捷】非常感謝您多次選擇下榻潼南勁力酒店，您對我們的信賴就是對我們最大的肯定，酒店環境精緻舒適，為每一位賓客提供最優質、周到的服務是我們的經營之本。再次感謝您對酒店的支持和喜愛，並期待您的再次光臨

Response from Property: 尊敬的賓客，對於本次發生入住客人未能用早餐的事情，向您真誠的道歉。經瞭解事情的經過，是我們當時的工作人員未及時的查看交班訊息而導致本次事情的發生。當事員工在再次查詢之後，讓客人去用餐，客人表示拒絕。隨後我們也像客人做出了道歉和解釋。在後續，我們當事的兩個部門也對本次事件，進行了覆盤和溝通，進行了相關的工作流程的調整，並進行改進。也將此次案例作為工作學習的典型案例，加強我們員工的工作細緻程度，給客人提供優質的服務。下次您預訂，酒店免費給您升級，再次向您道歉，祝您生活愉快。

Response from Property: 【快遞隨時寄，行李免費存尊敬的賓客，非常感謝您對我們酒店的好評，我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定，期待再次光臨，祝旅途愉快！