Beiou Art Hotel (Chongqing Likely Wharf)

I booked a room at Beiou Art Hotel (Chongqing Liujia Wharf Branch) on the Ctrip app on September 27, 2024 for a total of 3 days from October 22 to 25. On the afternoon of the third day of our stay, we found a cockroach crawling in a bag containing towels on the floor. It ran out through a hole in the bag and I killed it. I thought it was just one, so I gave up. But when we were getting ready to go to sleep at 11pm, we found a cockroach running back and forth between the headboard and the pillow. We really couldn't stand sleeping in such an environment. We negotiated with the hotel and they refunded us the total room fee of 900 yuan for three days. We have photos and videos of cockroaches in hotels. There is a recording of the negotiation with the hotel owner. The hotel owner said that since we had already stayed for the first two days, we could only refund the money for the third day. So this cockroach is ignorant? It came out on the 3rd day? If I had known there were cockroaches, I would never have booked here again! By the way, the boss also said that cockroaches are inevitable. Who would spend 900 yuan for 3 days in a hotel with cockroaches? Girls always put their hair on the pillow before going to bed. Does anyone know if cockroaches have been running around in their hair in the past two days? And it’s an environment known to have cockroaches, and at the head of the bed? Which girl will continue to live? And I am also afraid that insects will get into my ear holes. This experience gave me a very bad feeling about the trip. I would like to add that my eyes were uncomfortable that day, so I squeezed erythromycin eye ointment in my eyes before going to bed. I was almost asleep when my husband told me not to sleep anymore because there were cockroaches at the head of the bed. But I could only close my eyes with the ointment because my vision was blurred and I had to close them. I didn't mind tossing and turning in the middle of the night. The platform contacted the hotel owner the next day, and the owner actually said that she was on vacation and did not reply to the platform until after 5 o'clock in the evening 🙄 But she was still communicating about this matter with the front desk lady at 12 o'clock that night! It's obviously procrastination! The efficiency of handling problems with this service attitude is not commendable! Or ignore hygiene issues! If you find cockroaches while staying in a hotel, according to Article 48 of the Consumer Protection Law of the People's Republic of China, this is a situation where the service does not comply with the agreement or the safety guarantee obligation is not fulfilled. I have every right to check out of the hotel and reasonably request a full refund. The hotel rejected my request, so I took various measures to protect my rights, including negotiation with the operator, complaint, and mediation.