Guest User
October 5, 2021
It's a ** hotel! Terrible experience! I drove into the parking lot that night and found that the parking space was full and some cars were parked beside the aisle, so I planned to stop by the aisle temporarily, and then look for a parking space after checking in for the elderly and children. At this time, a female staff member came and asked us to go, with a very bad attitude, and would not let us stop without listening to our explanation. My wife got out of the car and negotiated with her to no avail. The other party's attitude was still bad, and then it turned into a quarrel. During the period, other vehicles came and parked next to them, but they were not blocked. I hurriedly parked the car and got off to check the situation. I saw the other party 1 woman and 2 men arguing with my wife, so I stepped forward to protect my wife. At this time, an unidentified man on the other side rushed forward aggressively and wanted to beat someone, and threatened to call "Brother" over, but fortunately, everyone around him stopped him. When personal safety was threatened, we immediately called the police, and the other party fled immediately when the situation was wrong. Later, we went to the hotel lobby to find the lobby manager to complain and ask for an explanation. The police also came to the scene. The lobby manager insisted that the man was not the hotel staff and could not find anyone. The police suggested that we go to the police station for mediation and let the hotel find someone. So we drove to the police station after checking in, during which I bumped into the lobby manager, the female staff member and the beating man leaving the hotel in a car. After arriving at the police station, under repeated questioning by the police, the hotel admitted that the man was a hotel security officer and was not on duty that night, and then led several parties to give a perfunctory apology. I will not comment on whether the man is the real hotel security. I just want to say that the hotel management shields and condone the management staff below, and the security staff oppresses the guests. I have never heard of it, and it is outrageous. Imagine if we didn't call the police in time and let the man call the so-called "brother", the safety of my family would be unimaginable. For a hotel that cannot even guarantee the personal safety of the guests, it is given 1 star because the minimum is only 1 star. Attached are the photos of the people involved and the pictures of the vehicles that night, and there are other guests who can help me testify. I hope that the platform can also seriously deal with this kind of bad behavior, and give everyone a safe accommodation environment!
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