Comfort Inn & Suites Kansas City - Northeast

The floors were filthy…feet and socks turned black. Mold on ice machine..breakfast cold…no pancake mix. Our room had some kind of broken tiles with sharp pieces and looked as if it had been there a while🤔not enough wash clothes compared to towels in bathroom

The staff was very friendly and welcoming. Property was clean and well kept. Breakfast was good....there weren't many people staying at the hotel while we were there so breakfast hadn't been refreshed, but was still good.

This hotel was a disaster! Upon arrival, our check-in took 45 minutes. The hotel staff was having a Christmas party off location and had called in a temporary worker at 1:30 PM that day. She had 15 minutes of training so she had no clue what she was doing. It was not her fault. The manager was on the phone trying to talk her through it when he should have just came back. We didn’t get a room key, the temporary worker just used her master key to let us into a room. When we finally got to our room, we realized they gave us an accessible room, which we did not need. We wanted to save that room for someone who might need it, so we had to go to the front desk again and try to get a new room. We are from Canada and were so looking forward to this trip and this experience really put a damper on things for us. I would not recommend this hotel to anyone. We are so disappointed with the customer service. The temporary worker did apologize which we appreciate but we did not hear anything from the manager as he was too busy at the Christmas party.

It was clean and good staff. They gave us a handicapped room, I wasn’t very pleased about it. Showed head seems to need change.

We've stayed many times since it's close to the family that we visit. Comfortable, clean, and breakfast is basic but good.

Thought the food was just okay but the Woman in charge of dining really cares about her job! Property was comfortable

We were passing through town so location wasn't that important. Having just come from a different Comfort Inn and Suites I had high expectations, but was disappointed with how run down this hotel was in comparison. There was only one person working front desk. I believe there was some sort of incident prior to our arrival. It took about 10 minutes before someone came to help with check in. The room had plenty of space and bathroom was clean. TV didn't work. The hallways could use a vacuum.

It was okay, I would have liked different options for breakfast, place needs some updating .

Very dirty. I had to ask them to come clean the room when we got there because they hadn’t vacuumed or anything there was people’s food from the last day inside. Staff is really nice though.