Harmona Resort & Spa Zhangjiajie

We primarily want to express our gratitude to the administrator Cherry, who did everything necessary to make our stay at the hotel comfortable, and her efforts deserve the highest praise! She was in contact with us every day via WeChat and in person, and helped resolve various minor problems that arose. Cherry is the only person at the hotel who speaks English. The hotel staff does not speak English, but communication is possible through a translator. Regarding the hotel, it's quite old, although everything looks very nice in the photos. In reality, the buildings are very old and worn down. Some of the equipment is outdated. The hotel grounds are kept clean, the cottages are surrounded by a beautiful park and forest, with clean air and birdsong. However, the hotel does not meet the level that is advertised. The hotel was advertised as having five restaurants, but in reality only one, serving Chinese cuisine, was open; everything else was closed, possibly due to the low season. However, this was not mentioned on Trip.com. The breakfast selection was very varied, but the food wasn't very tasty. We had a hard time choosing what to eat for breakfast. This hotel is suitable for people who are looking for peace and quiet. It's located a bit outside the city, about 10 km away, and you'll need to take a taxi every time you want to get to the city. But if you want tranquility, this is the place for you.

Our stay at harmona resort was one of the highlights of our month long honeymoon in China. The hotel is set on beautiful grounds about a 10/15 minute drive outside of Wulingyuan, making it the perfect base to visit Zhangjiajie National Park. We were met at the airport by Mr Hu who transfered us to the resort and who offered his services to drop us off to the train station on our departure and who operates a private shuttle bus service to the key attractions. On arrival at the resort we were met by Cherry who is an absolute credit to the hotel. Cherry was on hand throughout our time staying at Harmona and greeted us every morning with enthusiasm offering some of the best hospitality I have witnessed from a hotel. Cherry and Fenfen informed us that we had been given a complimentary upgrade to the new villas to celebrate our honeymoon which was a really appreciated touch and I would highly recommend to anyone to pick these villas as they are finished to such a high standard, located across a beautiful river where you can take in the beautiful surroundings whilst walking to breakfast. Other special mentions to the hot springs after a long day of walking around the national parks! Hopefully we'll be back someday!

Wonderful stay with amazing hot springs and outstanding service I had an excellent stay at this hot spring hotel and truly enjoyed every moment. The entire property was very clean and well maintained, which made the experience even more relaxing and comfortable. The hot springs were fantastic — peaceful, soothing, and perfect for unwinding after a long day. What really made this hotel special was the staff. Everyone was incredibly helpful, professional, and polite. I would especially like to thank Cherry, who stood out for her kindness, patience, and willingness to help with everything. She made us feel very welcome and taken care of from the beginning to the end of our stay. Highly recommend this hotel to anyone looking for a clean, relaxing place with hot springs and truly excellent service. I would definitely love to come back again!

Really really good place to relax and rest but also there are many activities if you will like. Cherry was very helpful. Big like for the entire team 🤩