21C Museum Hotel Cincinnati

Love love love the hotel. Very aesthetic! Love their arts  too!

Convenient location in downtown to everything.

My stay at the 21C Museum Hotel in downtown Cincinnati was overall satisfactory in terms of cleanliness and room quality. However, I had an extremely disappointing experience that significantly impacted my trip. As someone traveling from China to Cincinnati, I relied heavily on my iPhone for essential tasks such as managing my funds and arranging transportation. Unfortunately, the charging port for iPhones in my room was broken, which I only discovered the morning after my arrival. This left me stranded without a functioning phone or any means to access my electronic funds. Considering the premium price of the hotel and its positive reviews, I was shocked to find myself in this situation. When I approached the hotel lobby for assistance and asked if I could borrow a charger, I was informed that I would need to purchase one for $20 USD. This was deeply frustrating, as my dead phone meant I couldn't access any funds, including the money required to buy a charger. I felt incredibly uncomfortable and isolated in an unfamiliar city. Fortunately, I found help at a nearby establishment, Nada, where they allowed me to charge my phone. While I am grateful for their assistance, I can't help but feel disappointed in the lack of empathy and understanding from the 21C Museum Hotel. Given the circumstances of their broken docking port, I expected more consideration and assistance. This experience has left me with a negative impression, and I would caution anyone considering this hotel to be aware of potential issues and the hotel's response to them. The situation I faced was not only inconvenient but also unnecessary, and it has unfortunately overshadowed the positive aspects of my stay.

The air conditioning was noisy, and the view overlooked a dirty rooftop. The shower was difficult to use because the hot water was scalding while the cold water pressure was very weak. The pillowcases and towels even had holes in them. I stayed here about six years ago, and the property was much better maintained back then.

Conveniently located downtown, friendly staff and nice sized rooms. The art museum was really nice to walkthrough, some really unique pieces.

I loved this place. Keep the indoor pool, chains, give me an art museum instead! The room was extremely clean and comfortable, too. Staff was attentive, thoughtful, and helpful. Art was GREAT. Loved the location. No notes.

Service was terrible. The staff were dressed like bums and were less than professional in demeanor. Everything seemed uncomfortable including the beds, chairs, and shower. Considering the price, it was very disappointing.

The room was clean and the bathroom was clean as well. The room did not have a refrigerator and the front desk would have room service deliver ice when requested.

Once again a wonderful stay at 21c museum hotel. The location is wonderful plus the staff is incredible. We look forward to coming back soon.