21C Museum Hotel Cincinnati

My stay at the 21C Museum Hotel in downtown Cincinnati was overall satisfactory in terms of cleanliness and room quality. However, I had an extremely disappointing experience that significantly impacted my trip. As someone traveling from China to Cincinnati, I relied heavily on my iPhone for essential tasks such as managing my funds and arranging transportation. Unfortunately, the charging port for iPhones in my room was broken, which I only discovered the morning after my arrival. This left me stranded without a functioning phone or any means to access my electronic funds. Considering the premium price of the hotel and its positive reviews, I was shocked to find myself in this situation. When I approached the hotel lobby for assistance and asked if I could borrow a charger, I was informed that I would need to purchase one for $20 USD. This was deeply frustrating, as my dead phone meant I couldn't access any funds, including the money required to buy a charger. I felt incredibly uncomfortable and isolated in an unfamiliar city. Fortunately, I found help at a nearby establishment, Nada, where they allowed me to charge my phone. While I am grateful for their assistance, I can't help but feel disappointed in the lack of empathy and understanding from the 21C Museum Hotel. Given the circumstances of their broken docking port, I expected more consideration and assistance. This experience has left me with a negative impression, and I would caution anyone considering this hotel to be aware of potential issues and the hotel's response to them. The situation I faced was not only inconvenient but also unnecessary, and it has unfortunately overshadowed the positive aspects of my stay.

Great stay overall. Booked for a staycation anniversary. The rooftop bar was closed for the rest of the season which was disappointing considering that was the main reason why we chose this hotel. Strangely the shower pressure was downright painful. However, service and staff were great and friendly!

Overall, it was a great stay. The staff was mostly lovely, but Nancy who called us from her home about our credit card on file was quite rude we honestly almost switched hotels after speaking with her. I’m glad we didn’t as the rest of the stay was nice. The way they pre-run cards before check in is weird and created stress we didn’t need.

Very nice bathroom, large shower, quiet and good curtains to block out sunlight. Got plenty of sleep. Made use of the free streetcar. Would stay again. Minor negative: a/c could not keep up with the heat wave we had this weekend. Temp never dropped to level I set on the thermostat. But it was cool enough sleeping using only the bedsheet, no blankets.

We reserved a corner room which was very comfortable and large. We enjoyed our stay. The art work in the hotel of course was amazing. Front desk staff were very friendly and nice. Thank you for a lovely visit.

The art, Metropole Restaurant, rooftop bar and spacious room made for an amazing experience. The bed was comfortable too. Wish we had time to stay for another night.

It was Great and different experience. Only bummer was roof top bar was not open and it was Memorial Day weekend .

Rooms are a little outdated. Need new carpet. Shower needs re-caulked. When anyone in your room or adjacent rooms flush the toilet, you hear a loud ringing noise. Restaurant and bar are good though.

The Hotel is quite interesting in it's layout. Having artwork available was refreshing. The building itself needs updating: carpets/walls etc. The beds were comfortable and the staff was helpful. We had a great breakfast at the Metropole ( connected ) and would eat there again. The parking was very inconvenient and expensive. I would not do that again