Davinci Hotel on Nelson Mandela Square

What an amazing location, so convenient and safe. I loved the room with little balcony overlooking the pool, just fabulous. Awesome breakfast and amazing service by Sharon and Sello. I felt properly spoilt. Truly lovely experience.

Very disappointed after our stay at The DaVinci Hotel. I was thoroughly looking forward to this stay as I have not stayed in this hotel before and it had been on my list, check in took quite long, which didn't bother me initially but ended up being a compounding factor after everything else, we had booked online and it took close to an hour for us to get checked in and given our room key, we used this time to look around. When we finally got to our room, we quickly left everything and went to the mall then had dinner, we got back relatively late and only upon getting back did we notice the bed was 2 single beds pushed together, however we booked and paid for a delux king room, needless to say I spent the duration of the evening falling through the 2 beds as I was trying to cuddle my lady, so I didn't get much sleep to say the least. When we got up in the morning I quite badly needed a coffee to wake me up after the night I had and Lo and behold, the coffee machine was not working! By this point you can imagine the frustration.. so we got dressed and went down for breakfast, the process of simply getting a coffee took close to 40 minutes, let alone the food arriving! We actually ended up getting up and leaving because we had plans for the day and did not expect to wait over an hour for our breakfast to arrive! The cold food that was available at the buffet was very dry as well but we scoffed it down and went on our way, it was only while we were walking out that the juice we ordered when we arrived was beginning to make its way to our table, so we were given the bottle and we went on our way We mentioned the incorrect room as well as the coffee machine to the lady at the checkout desk, to which I was reassured that next time we stay it will be nice I can very confidently confirm that there will not be a next time from us, as we do expect a certain service when checking into a 5 star hotel and paying the price that comes along with it On a positive note, the concierge was helpful with taking our luggage to the room Such a pity for a lovely perfectly located place to put such little effort into the quality they provide

Lovely room, customer service was top notch, proximity to the Sandton shopping mall and Nelson Mandela Square was a huge plus....I mean just an elevator down and you are in the mall. You could actually bring your shopping cart into the hotel.

The hotel didnt seem secure as Sandton Mall foot traffic was in/out of the front doors/lobby. At check-in, I wasn’t offered a room upgrade. Arriving to my room, I found significant amounts of mold on the walls of the shower. I made the staff aware and was told that I must speak with the morning staff. The next day, I met with Benedict, he was smug and replied with “Ok, do you want us to clean it?” I advised that the room/shower needs to be cleaned, I don’t want to stay in a room with visible mold in the shower. Benedict immediately seemed irritated that I was requesting an alternate solution. He offered another room whose bathroom was in the middle of the floor. Having no hotel staff assistance to review the rooms with me, I came back to advise that I didn’t want the room. Benedict stated “I can offer a room w/ a balcony” this new room was smaller than the corner exec. room that I booked. However, I no longer wanted to engage w/ Benedict’s unprofessional attitude, lack of empathy, and dismissive behavior. I was forced to repack all of my belongings, move them from the 7th floor to the 6th floor. The bed in the room was terribly uncomfortable as it was a relatively thin spring mattress. The sheets, duvet & pillow case all had stains, so I requested that the linens be changed. During my stay, I could smell heavy cigarette smoke coming through the vents in my room. Thank you to Solley, Bellman & Sticks, Waiter, they were kind, always willing to help & tried to make things better

Great location and above average hotel. But disappointed by 2 things: 1- at check-in, I specifically took time to mention that I booked through ******* and asked if there were any upgrades available. The clerk didn’t seem eager to engage and was quick to say there weren’t any executive suites available. I had take the time to check online to see if they had any suites available and saw junior suites available. Checked the following day and still saw suites available. So I’m disappointed that I picked this hotel because I’m a gold ******* member and didn’t get any benefits from my membership. 2- at check in, I asked for an extra bed for my 8 year old daughter. This was around 5:30 pm. We left our room to eat around 7 pm and came back at 10 pm and still no bed in our room. Called the front seat and was told they would follow-up and get the bed to the room. Called 20 minutes later and told they will look into it and get back to me asap. At 11 pm, I had to take my pj’s off and get dressed to physically go to the front desk to confront them. I was the. Told they only had one person working in maintenance in the evening and that person was busy with another task and he would come bring me a bed as soon as possible. Around 11:15 pm, bes was finally brought. The next day, told someone at the customer service desk my ordeal after being told there was no one from mgmt to talk to. The lady apologized profusely and got me a bottle of wine and a plate desserts for my room. Nice gesture.