Guest User
January 14, 2022
I stayed in hotel for one night only, as I stopped in London. Very quick check in was a huge plus as I was tired. When booking I went for a deluxe double room ( which I thought came with a bath tub 🛀). I was informed, there's mostly showers in their rooms. But lady on reception was very kind and changed my room for one with a bath tub. All at all it was a good stay. Pluses: *flexibility of rooms *great location *clean room ( cleanwise it was spotless) *nice and quiet hotel Minuses: -very outdated carpet, walls -very squeaky floor - unstable bath tub ( I am 172cm and 90 kg, so not that enormously huge and I felt like bath tub was about to collapse) - on arrival I didn't hear "welcome to our hotel, and on departure no-one asked how was my stay, I literally handed over the key mid corridor and that was it. I worked in hospitality for almost 12 years and that's bit sad, when you as a guest feel invisible.