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We had a confirmed booking from Trip.com but when we arrived at reception they did not have our booking. It was not Trip’s fault as apparently an intermediate company bungled the booking. The Blues fest was on so everything was booked out for 100km2. Fortunately the very kind manager at the Phoenician miraculously found a 1 br apartment for us and saved the holiday. The hotel is lovely and very central. Cannot fault it but confirm your booking directly with the hotel

The hotel was very good. The room had a small kitchen and it was great. I think the hotel service is good. Good transportation.

We phoned prior to find out parking options. They said no valet. We arrive and sure enough, there’s complimentary valet parking for guests. This was a pleasant surprise. The lady at reception was not especially helpful. We requested an early check-in during booking process. We arrived around 2 hours prior to normal check-in and were told our room wasn’t recently. We paid extra for breakfast, $100 meal credit and late check-out. The receptionist twice mentioned a $50 credit - not sure why? Our lunch meal at restaurant Nineteen was excellent. Fresh oyster journey, moreton bat bugs and dessert. An extensive wine list including by the glass. The infinity pool on level 19 looks amazing. Given more time, we would have used it for sure. We booked the stellar room. The room itself was spacious and luxurious. King bed. Separate living/dining room. Both with large TVs. Bath tub. Monsoon shower. Bath robes and slippers. Smart lighting and curtains. Large balcony with 180 degree view, albeit ocean view mostly obstructed by other buildings. Mid afternoon, we received a random knock on the door. It was the turn down service. We didn’t oblige. Reception had failed to mention this. We ordered room service for dinner. Uninspired menu. Burger and fries took around 45 mins. It was warm at best. And very over priced. There was some loud-ish dance music being played in the shared corridor, over the in-house audio speaker system. Poor choice. We could hear it while watching TV in bed. Fortunately, the next sound track improved around 2300h. Breakfast was pre-paid. We were handed a memu and told we could order what we wanted. Juice, tea or coffee and a main. We ordered crab omelette and some sides. We were unexpectedly charged extra for the sides. It wasn’t explained to us. Thankfully, check-out was simpler and smoother than check-in. Concierge and valet were on point. Overall, we enjoyed our stay, but for the price tag, don’t think it represents fair value - we’ll unlikely return.

We had a perfect 3 day stay. Beautiful apt, furnished beautifully, lovely decor, spotlessly clean, great views over the hinterland. Great reception. Joshua and Tamara were so helpful, couldn’t do enough to make our stay enjoyable. The location is perfect. Pacific Fair, shops, restaurants, cafes for good coffee, light rail, beach - all 5 minute walk away. Mantra facilities are wonderful - pool, steam room, sauna, lounge, internet area and all spotless and smelling fabulous. Check in and departure were easy and as before Joshua and TAmara were excellent. Makes us want to return.

Good location not far from Broadbeach beach, good value for money.

Close to the heart of Broadbeach which is such a thriving hub these days, its also right on the beach which makes it a 2 minute walk to have a swim in the ocean. There are so many restaurants at you doorstep. I recommend the coffee at the Kurrawa surf club in the early morning! Great value!

Another great stay at Ultra. Thank you Lindy and Jane. The staff are extremely friendly and offer great advice if required. Always a smile on your face Jane!! The apartment was very spacious, cleanliness was top notch and the kitchen was so well equipped. The pool was a huge hit with my granddaughter. Shops restaurants parks and beach all a short walking distance. Highly recommend for your next trip to Gold Coast. Flying in and you don't want to hire a car Catch the airport local bus outside the arrival gates and drops you right at South Broadbeach Station. 5 minute walk to Ultra front door. We will be back. Thank you.

1. The apartment is very large, the master bedroom faces the sea, with a big bed. The second bedroom is actually a study room, so there is no window. There is a bathroom separated from the master bedroom, and both sides can enter. 2. Sanitation is ok, the kitchenware is clean, the washing machine is still new, the dryer is a bit old but clean 3. Free parking. It is better to leave a comment when booking. When you arrive, stop at the door or on the side of the road. When you go in and check in, you will be given a sensor 4. Walk straight to the pacific fair and cross the bridge for 15 minutes. The restaurant will open in the evening and the store will close at about 5:30. There are Mobike bikes available for rent. 5. Going in the opposite direction to the pacific fair is the beach. There are not many people and there are lifeguards during working hours. If you go north there is a larger children’s play area. Is the location similar to Oasis? 6. Before leaving, remember to throw away all the trash. Recycle the trash can in the garage. Put all dirty tableware in the dishwasher. If it is too dirty, it seems that the hotel will charge a cleaning fee of $75 starting

We recently got married at the Mantra Broadbeach on the Park. We stayed in a three bedroom apartment on the 16th Floor, and the room exceeded our expectations. The view from our balcony was magnificent, and the modern clean and spacious apartment provided us with everything we needed. For our special occasion, we must say a massive thankyou to Corey the Reception Manager. He was extremely helpful from the outset, and was always on hand if we had any questions or issues. We have to say a big thank you to Corey. He put us at ease, and always had a smile on his face. We would highly recommend a stay at the Mantra Broadbeach on the Park. Great location, fantastic apartment, and lovely staff. We hope to stay there again. Thanks again. John & Gaynor.