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Before booking the Toulouse Hotel, I arrived late at night, so the taxi transportation was ambiguous, so I called the hotel and asked, but the kindness of the staff was different from that of other hotels, so I made a reservation right away. Even after booking, when I asked a lot of questions, I answered very kindly, and this kindness melted all over the hotel, so it was a very satisfying stay. I recommend it!!

The location is moderate, a short walk from the city center or the river bank, next to the university, and a playground. The pool looks great, but right next to the breakfast restaurant and there is an open-air bar in the evening, where swimming is a bit awkward. There is a great park outside the pool, and getting up early in the morning is great.

I cannot speak too highly of the management and senior staff of this hotel. My wife and I left our car in the hotel car park when we went on vacation in USA. Because of Covid-19 the hotel had to close down before our return and, in addition, our return was delayed by over 2 months because of the virus and the cancellation of flights. The hotel was still closed down when we eventually returned. As soon as the hotel management under the leadership of Mme Céline CONGE realized that the hotel had to close and that our car was locked up in its car park the Manager of Accommodations, Laetitia PEYRE de LESCURE immediately contacted us by e-mail. She told us not to worry and that they would take good care of our car until our return …. even though the hotel would be closed. In USA we endured 5 cancellations of our return flights. We kept in close contact with the accommodations manager who was an absolute angel, and she continually expressed empathy and constantly reassured us not to worry. As our return approached, the Restaurant Manager Kim TRUONG checked the car tyres, reconnected and recharged the car battery. This was a great burden off our minds. When we returned over 2 month’s late all we had to do after our stressful Covid-19 experience was to phone the Hotel Manager who arranged for us to have access to our car. I have never come across such amazing customer service in my many years of travelling. We have stayed at Novotel many times and have always found pleasant staff. In addition, this is a really great hotel with an airport shuttle service, and I cannot recommend it enough.

First time staying in this type of residence hotel and it was perfect for our family of 4. The reception area is bright, spacious, calm and welcoming. Check in and out was seamless and so easy. Wish all hotels cld be like this. We were concerned hotel maybe more for business travellers but v family friendly. A really nice touch in reception was the pods of tables and comfy chairs, the fuzzball table, the giant teddies and the squishy pool of balls which our kids loved. Not sure if hotel aware but it's perfect for kids with sensory needs. Receptionist v relaxed as some balls spilled out but we made sure all put back in the pool when finished. The outside terrace lovely too. Location of hotel perfect right beside canal du midi and lots of small supermarkets ( which open late!) bakey and pharmacy on same street It s a bit out of city centre but stilll walkable We wandered home one evening along the canals looking at the lit up bridges took 30 mins but prob 20 mins if walking faster. V good transport links to the centre and our receptionist was very helpful, she gave us great advice on metro/bus and how to get around. Our suite was very spacious, with a separate kitchen, living and bedroom. The couch in the living area converted into a very comfortable bed for our 2 son's and our bed was soooo comfortable. After a week in a mobile home it was like heaven. In fact the suite was probably bigger than our mobile home😋. The kitchen area really surprised us -had everything you needed to cook if you wanted and a little dishwasher! The little box in the kitchen with sponge, d/w tablet, cleaning wipe and sachet of w/up liquid and tea towel/torchon was so well thought out. Can t tell u the no of places we ve stayed in fr where nothing is supplied. V irritating so well done to the sensible person who thought to include these! The only thing kitchen lacked was a coffeemaker- it was the first time we 've seen a kettle rather than a coffee maker in our many travels around Fr. But not a big deal as the hotel is beside a fantastic bakery Le Fournil St Honore which does take away coffee, freshly squeezed OJ and freshly baked breads,pastries etc. Perfect base to explore the wonderful city of Toulouse. Thank you!

Facilities: new, youthful style, with its own restaurant, multi-function hall, gym and entertainment facilities, suitable for business travel and family travel. Hygienic: Good sanitary conditions, clean and tidy. The toilet is separated from wet and dry. Very good accommodation experience, much more spacious than the hotel in the center of Paris.

La belle trouvaille sur notre route du retour. Nous avons hésité à la lecture de quelques avis sur le web. Mais nous avons bien fait d'y passer (nous avons même pris une nuit de plus). L'appartement est grand, la literie est bonne, la terrasse est grande, il y a la clim, l'accès à la piscine (chauffée), l'accès à une salle de sport avec matériel neuf, un parking sécurisé intérieur, les prestations de ménage d'un hôtel, de quoi prendre une boisson au bar (même si le choix est restreint), une présence 24/24 à l'accueil, un Lidl/Boulangerie juste à côté pour les courses sans voitures. Point négatif mais non impactant avec le double vitrage, la rue à côté. Oui lors de notre prochain séjour à Toulouse, nous reviendrons avec plaisir.